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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/29/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
We reached out a few weeks ago to get a tudor for our niece. They were glad to take our payment and we were promised a tudor would reach out to us. They've deducted two payments from us but we still haven't heard from a tudor. It's too little too late, our niece has a test tomorrow and we needed a tudor. Can't chance her future on this. Please refund...Customer response
12/01/2023
They have issued a refund; can cancel and close this complaint. Thank youInitial Complaint
09/07/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I pay Grade Potential $ 2,496 for my kid's tutoring the tutor is no longer working for the company and I never called to advise the tutor no longer works for them I had to find out myself. I had reached out and asked someone to call to make arrangements for another tutor and ask for the remainder of my money and they declined to do so.Business response
10/16/2023
This was taken care of a while ago.Customer response
10/17/2023
Complaint: 20567047
I am rejecting this response because:
Regards,
S******** ******
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Customer Complaints Summary
6 total complaints in the last 3 years.
4 complaints closed in the last 12 months.