ComplaintsforMeathead Movers

• Initial Complaint

  06/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Meathead Movers in mid-April 2023 sold me on moving services and storaging personal items at what was stat** was a Meathead Movers-own** facility in Oxnard: **************** [select Oxnard option which now r**irects to the website of USStorage.net] There was no indication this facility was in the process of being sold or to be sold at some future date. I was email** this AM for payment from a 3rd party, USStorage, for storage at that location. In calling the USStorage manager for Oxnard, Daisy Rodriguez, she stat** her team took over the Oxnard facility Mon June 5 on "short notice", and that she has no information to share with existing customers at this time. A request to speak with management at Meathead Movers has been met with silence. As you may know, even the process of selling residential real estate may take weeks to well over a month for the process of title check, finding existing liens, inspections, etc to occur. For corporate real estate, there may be concerns around zoning changes, etc. that ne** to be discuss** with local government offices before a sale takes place, hence, that process could take well over 6months. I believe by my moving date of Thu May 4, and possibly earlier into March before I even spoke with the Meathead Movers sales team, they would have known Meathead Movers was initiating a sale of that property or in the middle of a sale of that property. I ask for BBB to investigate whether Meathead Movers has execut** misleading sales to explicit fraud against customers. It is possible dozens of consumers (Ventura County, Santa Barbara County, LA County) using that facility are unaware of the ownership change. While I file this complaint with BBB, I am stating that I do not give up rights under the laws of the Unit** States. Please let me know if someone with BBB Tri-Counties can speak with me. Thank you. E* **** Google Voice: ###-###-####

  

  Business response

  06/09/2023

  Hello **, Thank you for your fe**back on BBB and Yelp. We already respond** on Yelp, but will respond here as well. We're very sorry that you feel misl** by our Sales Team and uncomfortable with the new management of the former Meathead Mini Storage facility. US Storage Centers is a long time partner of Meathead Movers and Meathead Mini Storage. In recent months, ownership has been in talks with US Storage Centers about how to best serve the clients of Meathead Mini Storage in Oxnard and at our San Luis Obispo location. After going through many rounds of consultations with the premium storage brand, we found it would be best to let the US Storage Center leadership take over management and operation of the Oxnard facility. Meathead Movers continues to own and operate out of the Oxnard location, but US Storage Centers will now be your primary contact for storage. Meathead Mini Storage in San Luis Obispo remains under the current brand and management. If you have any questions or concerns at all about this acquisition, we would be happy to speak to you. You can reach out to [email protected] to be connect** directly to Storage leadership. Again, sorry you don't feel that this acquisition was communicat** well enough. 

  Customer response

  06/12/2023

  
  
  I am rejecting this response because:

   For context I only work** with Meathead Movers because they said the Oxnard facility was fully own** by Meathead Movers.  About 4 weeks after moving into the facility the ownership changes, which feels very much like "bait and switch". 

  It is under this context I would like to extend a conversation with you. 
  

  
  Regards,
  
  E* ****
  
  
  
  
  

  

  Business response

  06/12/2023

  Hi **, 

  Yes. You can contact [email protected] if you'd like to discuss this matter further. Thank you.

  Customer response

  06/12/2023

  
  
  I am rejecting this response because:

   

   

   

  Considering that this is an issue around ethics and honestly telling consumers what products/services are being sold, to say this is a "marketing" concern is... puzzling. 

   

  Please understand I do not consider their response appropriate relative to the situation.  I would be happy to followup with you about BBB process later this week. 
  

   

  Please DO NOT send this response to Meathead Movers. 
  

  
  
  Regards,
  
  E* ****
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  09/26/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I reached out to Meatmovers about damage to my 70 " flatscreen tv from the move on August 2022. The tv screen sustained damage by the move and the tv now has white lines on the lower left corner of the screen. I purchased moving services and I e-signed the agreement in July 2022 but was amended on August 18th with the handwritten exclusions on the televisions but no new signatures were obtained. I also purchased extra insurance which the meathead representative said would cover all items without any exclusions. Aaron sent me a letter via email indicating that the claim was denied. I attempted ro reach out to him but was told he want me to send him an email instead. There was also minor damage to some furniture but I did not complain about that. I also had to rent out a uhaul because they said that the meathead truck was full. They had assumed that everything would fit. This was an extra expense I should not have needed to make. After reading the complaints it appear I am not the only one that this happened to.

  

  Business response

  10/17/2022

  Thank you for the feedback. I hope I can better explain the situation from our perspective. We completed the service for R****l from Visalia to Santa Maria. During the loading of the truck, our Team Captain identified certain fragile items that we are unable to move because no matter how careful we are, we cannot guarantee the safety of them. We take fragile items very seriously, especially because our team is trained to avoid damages at all costs. After this was explained to the client, he still decided to proceed with us moving the TV. In order to proceed, he was asked to sign a release of all liability of that item. Because the client willingly signed off on the item after understanding the risk, his claim was denied. However, the other damaged furniture mentioned was a table that was broken during transport and we discounted $189 off the bill. We are sorry for the expense of the rental truck, but the additional items were never included on the inventory provided by the client. In order for us to take any household goods into our truck, they need to be accounted for on our paperwork. We hope this helps clear this up.

  Customer response

  10/17/2022

  
  
  I am rejecting this response because:
  The Meathead Movers agent did not address the extra insurance I was encouraged to purchase that would supposedly cover any damages. I paid an extra $100. The agent also did not address the discrepancy I mentioned about when the document was signed. I electronically signed the form in July and the additional items not covered were added in August. There was no new signature amended when the items not covered were added. I am very disappointed how Meathead Movers handled this process. This is the first time I have filed a business complaint. I hope they will value me as a customer and do the right thing.
  R****l ******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  08/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I spoke with A***** the sales rep for Meathead Movers. We did a thorough 30+ minute zoom walkthrough of all that we were bringing with us to the new house and all that we were leaving. A***** told me “the absolute most” you’ll pay out of pocket was a certain amount. She said we needed a 100 box package for $1695. I asked her what if that’s not enough boxes and she ensured me it would be plenty. On the day of packing, the crew came up to me and said they needed more boxes. I said ok, well how many more and how much are we talking. They said they needed 60 more boxes!!! At 16.97 a box. Which equates to over half of what A***** quoted us. So what else are we to do? So we ordered the 60 additional boxes because we needed everything packed up and out of the house for the new owners to take over. A few hours later the crew came up to us and said that due to legal work laws they only had two more hours to unload our belongings at our new house (which was 45 minutes away) which means they had to stop packing and leave multiple items behind. I asked how they were going to get those items and they promised me the next morning they would send a truck and crew to get them. I said well is that going to cost more, and they said yes. I got a text from A***** saying they were leaving stuff behind that they had not accurately accounted for. I called A***** and she acted like she had no idea what I was talking about and said she was just the sales person and anything else needed to go through the packers supervisor. I told her I needed to talk to him immediately because I hired them for somewhere around 6,000 bucks and needed to know if the job was going to be completed. The packers apologized profusely but said they could not help us. I called the office in excess of 6 times. I even left a message demanding someone call me back as they began emptying their trucks at our new house and I needed to know when they had a crew finishing the job. NO ONE called, or sh

  

  Business response

  10/17/2022

  During our quoting process for pack services we rely heavily on the client’s information to best estimate the number of boxes needed to be packed before any move. We sold our largest packing service to J***** knowing that she a lot of items that needed to be packed before the move. Upon arriving at the jobsite our Team Captain realized 100 boxes would not be enough and let the client know that we would be more than happy to pack additional boxes for an additional price to ensure we get everything. The client agreed and we packed 50 additional boxes for her at a specified price per box which was also agreed to by the client. On move day our crew did the best they could to get everything moved for the client and ended up working a 12-hour day. While California allows workers up to 14 hours total in a day, we always cap our movers at 12 hours due to physical nature of moving. We do this because the safety of our employees is of the utmost importance to us. Due to us not being able to get all the items on the first move on 8/22 our Temecula branch set up a free cleanup service for J***** on 8/25. When our crew was in route to the cleanup service which we offered free of charge, J***** let us know that she no longer wanted us to come out and that she had hired other people to move the leftover items.

  Customer response

  10/18/2022

  
  
  I am rejecting this response because:
  
  Regards,
  
  J***** *******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

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