Customer ReviewsforLeonard Group

I have 3 stacking silver rings from over 10 years ago, I wear daily. They are pefect. I just received an additional one as a gift for Christmas 2023. The ring has changed from its original design and quality. This new ring has sharp edges (the older style had rounded edges), thicker band, tarnished upon arrival, lighter in weight and type set (font) has changed and is slightly bigger? These rings are just terrible now.

Thanks for the feedback. I'm sorry that you do not like the design of your ring. If you are unhappy or would like it remade, we will happily take it back and offer you a refund or remake the ring for you. Please contact our customer care team at info at lisaleonard dot com. Thank you.

Quality has decreased over the last few years. Font style does not match charms from three years ago. Poorer quality as well. Shipping communications were unclear. You’d have better luck and higher satisfaction from buying from a seller on Etsy.

I'm sorry to hear you are unhappy with your order. Since each item is handmade, there is some variation within the designs and we remake our molds after a certain number of uses. So there can be some variation. If you would like further help with your order, please reach out to us at info at lisa leonard dot com.

I placed an order for two baby pewter spoons for my granddaughters on September 26, 2023 on the Lisa Leonard Design’s website. After several unsuccessful attempts to contact Lisa Leonard Designs by phone (I left voicemail messages each time) about when I would receive my order, I later received an email that the spoons were shipped to me on December 6, 2023. Shortly after, a package from Lisa Leonard Designs arrived and I was very disappointed to find one (1) of the spoons was not what I had ordered and the other spoon was poorly made and it could not be used to feed a baby. I again tried to reach Lisa Leonard Designs by phone and then sent two emails and was unsuccessful. No response has been received from Lisa Leonard. I want a FULL refund. My biggest regret is not investigating Lisa Leonard Designs on the BBB website.

J****, our team would love to help you further. Please reach out to us at info at lisa leonard dot com so we can resolve this for you. We are almost 100% up to date on handling our customer emails so it is likely we have already resolved this for you.

Scam. Took over three months to receive a package I ordered $180 (3 rings), and only received one. The metal isn't real silver. They advertise as being manufactured in CA. They are actually manufactured in Israel. I can't get a hold of anyone at this company. Deceptive, just awful.

L****, I see that we have been working with you to get this resolved. We do only produce sterling silver or gold items. However, you may be refering to the matte finish on the piece. Per the communication the team has sent to you, we have offered you a full refund for our error in shipping.

About 3 years ago, my husband purchased a 14 K gold necklace for me, with 2 small initial heart charms for my 2 grandchildren at the time. In July 2020 I ordered a new gold charm for my newest grandson… it took 3 months to receive the charm, without an explanation from Lisa Leonard. In June 2023, I ordered my last gold charm from them and once again it took over 3 months to receive it. When I opened the box, the gold charm was the wrong size. I contacted Lisa Leonard and the said that they would re order the charm, but that I needed to send back the other one. I told them that I would send it back as soon as I received the new one. They expedited my order and when I received the new gold charm, the lettering was too large compared with the other charms I have from Lisa Leonard. I even sent them pics of my other charms. They told me that they now have the charms made outside of the US now, hence the reason its takes so long to get the gold charms. They said I could have my money back or they can try to remake the gold charm again. I returned the large gold charm 2 months ago and I haven’t heard anything from Lisa Leonard:( I will not be purchasing anything else from Lisa Leonard in the future.

I'm sorry to hear that you are unhappy with your order. Since we do handmake each order there can be some variation in the sizes as we create new molds after a certain number of uses. So adding a charm every few years will result in some variation. I saw our team was already assisting you with this, so I will let them resolve it with you privately instead of in a public forum. Thank you.

Placed order in October, got the wrong thing contacted customer service returned product and am still waiting for correct order. Its now December and still nothing. I have been in contact with customer service through email because nobody ever answers their phones. They have been responding but giving me the run around on order details. This company is very frustrating to work with!!!

K***, thanks for reaching out. I'm sorry for the long delay. I am sorry that your order took longer than expected. In future, it is very helpful if you reply to one email with us instead of sending new emails often. If you reply to the original email the same agent is able to assist you and make the process go much smoother. I am glad to see that Raffy was able to help you resolve your issue. over the phone. Have a great day.

Received a birthstone necklace as a gift. One stone fell out. They do not offered repair services. This is poor customer service.

M***, I am sorry that we are unable to make repairs on jewelry. You purchased this item nearly 4 years ago and our extended warranty is only valid for 3 years. Due to the daily wear and nature of each piece, we are unable to offer a lifetime repair service. I hope a local jeweler is able to assist you.