Business ProfileforF.H. Dailey Chevrolet

In 2017, I bought a Chevrolet Bolt (delivered on 3/18/17. I made this purchase at F. H. Dailey Chevrolet, **************************************************************************. Though I was initially pleased with the Bolt it has turned out to be a lemon. Unfortunately, the car has not performed well because of numerous recalls and different systems not working or lasting. For instance, in 2023 I had to have the power cord replaced ($800) and then later in the year the car would not go into reverse or drive and I had to have it towed to the dealership ($160). To have this problem analyzed it cost $253 plus $300 to have the small batter replaced so that further analysis could be conducted (total bill for this work $553.49). I do not see these problems being a result of anything that I did. The car has only been driven ****** miles. I wrote a letter to the dealership and GM ************* and Aftersales requesting (1) a buyback, (2) a car swap, or (3) being directly reimbursed for these expenses during 2023 (a total of $1,518.49). I heard back from GM and they turned down all three requests. They offered an owner loyalty certificate which would knock a few thousand dollars off the price but of course I would have to buy a new car from them. I did not hear from the dealership. Though I still strongly support electric vehicles I recommend avoiding the Bolt and GM. Poor product and poor service.

In reviewing the service records for ******************** 2017 Chevrolet Bolt, most of the visits that required payment were considered normal/standard maintenance. Maintenance repairs are the responsibility of the customer & not covered by the ** limited bumper to bumper warranty. There were a few warranty repairs which were addressed and performed as outlined by **.As for components that you mentioned, power cord and battery, these items are covered only by the limited bumper to bumper warranty. If they had failed within 3 years or ****** miles from the warranty start date, the repairs may have been covered by **. Thank you for understanding as we will continue to provide quality service on ******************** future visits.