ComplaintsforCrown Worldwide Moving & Storage, LLC

• Initial Complaint

  06/08/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Crown was hired to move our furniture into storage and then deliver it out of storage when we found a new home. They picked everything up in August 2020 and moved it into storage. In this process they left a rug and chandelier in the gutter that was supposed to go into storage and we had to call them to come back the next day to pick it up. When they delivered the stored items on March 31, 2021 they allowed an ex-employee onto our property. All of the furniture delivered had some type of damage or missing pieces. Not one piece of furniture escaped damage. Swing set and trampoline had missing pieces and could not be used as a result. 35 boxes were missing. Initial claim was put in on April 1, 2021. Thirty days later nothing had happened and it was turned over to another claims adjuster on May 3, 2021. Both times they sent someone out to review the same damaged items. Today is June 8, 2021 and I still have no update on the status of my claim, nor does it appear I will receive one.

  Business response

  06/09/2021

  Thanks for your alert 

  I have passed this message in to our claims manager ,******************* and ********************************** will contact customer and confirm status of this claim

   

  ********************************************

  Customer response

  06/10/2021

   
  Complaint: 15540145
  
  I am rejecting this response because:
  
  Fawne and **** are the ones who never did anything with the original complaint - so this is going back to the original people who did nothing.
  Sincerely,
  
  *************************

  Business response

  06/18/2021

  Response to the ***** move:
  I can say that this job had some problems getting enoughmanpower during this covid ramp up period
  The labor we did send was skilled and the rug andChandelier were left on the driveway and not in
  the gutter. We returned immediately to correct the miss.The ex-employee was a friend of one of
  our crew members. This former employee took another joband left our company. He is a good guy
  and had a brief chat with his former co-worker. This wasnot appropriate and our current employee
  was counseled not to invite guests to the jobsite again.
  
  The claim is difficult to settle as we and the insurancecompany had made a fair and reasonable offer
  based on a professional inspection done by a 3rd party initially by Crown. Then when that offer was
  rejected, we sent the settlement dispute to the insurancecarrier. The insurance carrier sent out another
  inspector as a second opinion and made an additionaloffer with the hope of settling the claim. ***************
  rejected that offer. This has now escalated to insurancecarriers management for final review. It is likely that
  the last fair and reasonable offer will stand. Thisescalation process is the reason for the delays *************** is
  reporting.
  
  We are disappointed that damages have occurred, but mustfollow industry standards in settling a claim.
  The offers are being prepared by licensed and experiencedprofessionals. The claim is out of our hands at
  this juncture and is completely in the hands of theinsurance company. Crown has waived the agreed upon
  insurance deductible as a customer service gesture.
  
  Thank you
  
  Tori Ferrante  |  ******************************

  Customer response

  07/30/2021

  The response from Crown is not accurate and I do not accept their answer. I have now had to hire a claims adjuster on my behalf because they will not respond to the claim any further. The third party they sent out was a friend of theirs who restores antiques not a qualified person in my opinion he was incredibly rude to me based on his friendship with the claims person at Crown. They have done nothing to resolve the issue and at this point Ive had to hire someone to fight for my rights. I do not accept their CEOs answer as its false. I paid for full replacement value, which means they owe me the full dollar amount for replacement of the items not repair of them. They offered me $38K. Today the claim is up to $96K. 

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