ComplaintsforOverhead Door Co. Of Oakland-San Leandro
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Complaint Details
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Initial Complaint
08/20/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Alcosta Doors lack of professionalism and concerted efforts to charge me large sums of money to fix a simple problem were absolutely shocking.I contacted the company to fix my garage door, which had ceased to operate with the opener. They said they could not find the problem, then suggested I replace all the doors. When I asked what indicated they needed to be replaced, they then suggested replacing all the hardware on the door that wasn't operating. They charged me $195 for the service call, saying that money would be deducted from the cost of the fix. They did not call with an estimate, and when I called back, quoted me $1100 - when the technician had said it would be around $200.I called a second company and they came out and replaced the cables at a cost of $40 - and the door operates better than it ever has.I believe that the company was interested in charging large amounts of money to replace items that were not damaged or broken, rather than repair them, as asked.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.