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Business Profile

Property Management

Poplar Homes

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 57 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/19/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I completed an application for homes through this company after I contacted them to confirm that they accepted section 8 vouchers as stated in their website. I paid application fees and tour several properties. I was never contacted to update me on the status of my applications and reapplied multiple times. I texted and called the local agent who informed me over the phone,that none of their properties in ** accept the voucher and I could continue the process without the voucher, meaning my disqualification was to be a voucher holder. The properties were not only listed in the poplar homes website but also in the affordable *********** page thats dedicated to housing that accepts the housing choice voucher (section 8). I was told that they would discuss with the owners to see their willingness to work with me with the voucher. I called multiple times afterwards and did not get an answer. I called the company again and was was promised a refund of my application fees and they have not given the money back.. I initially applied in July 2024. and as of today, 12/18/24, I have yet to receive at least the refund. Their practices are dishonest, deceitful and discriminatory.

    Business Response

    Date: 12/20/2024

    Hello ******,


    We are  truly sorry for what you have experienced. This is no the Poplar way of service and we intend to address your concern as soon as possible. As of this response,  assigned associates to resolve your complaints are working eagerly. This is to assure that we will be right with you along the process of resolution. All of these actions and communication will be reflected on our records to make sure that we have a full documentation on all of the timelines and resolutions.


    Thank you for taking the time to share your detailed feedback about your experience with Poplar Homes. We take your concerns seriously and are committed to improving our services. Your insights about our maintenance processes and communication are invaluable, and we're looking into these matters to ensure a better experience for our renters.


    We appreciate your feedback, and we look forward to the opportunity to enhance your experience with Poplar Homes.


    Poplar Management

  • Initial Complaint

    Date:12/10/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Poplar Homes is a *************** They collected a $2800 security deposit from me, failed to transfer the apartment in a habitable condition, and have failed to call me back, address the issue, send me copies of our recorded calls, or speak to me at all.

    Business Response

    Date: 12/13/2024

    Hello *******,

    We are  truly sorry for what you have experienced. This is no the Poplar way of service and we intend to address your concern as soon as possible. As of this response,  assigned associates to resolve your complaints are working eagerly. This is to assure that we will be right with you along the process of resolution. All of these actions and communication will be reflected on our records to make sure that we have a full documentation on all of the timelines and delays.

    Thank you for taking the time to share your detailed feedback about your experience with Poplar Homes. We take your concerns seriously and are committed to improving our services. Your insights about our maintenance processes and communication are invaluable, and we're looking into these matters to ensure a better experience for our renters.

    We appreciate your feedback, and we look forward to the opportunity to enhance your experience with Poplar Homes.

    Poplar Management

     

     

  • Initial Complaint

    Date:10/10/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Poplar Homes is my rental property management company in ****, **. During a rental move-out, they failed to do a proper inspection. I had to do it myself and submit a report. I have the clumsy report from their side. Part of the finding is a broken door bell, faucet and garage door. Poplar went ahead and charged me for fixing all of that instead of charging the tenant who broke the garage door. While doing this they did not even inform me and I came to know after not getting the rent. I've asked for account statements and they could not furnish those and there is no proof of work orders to fix all the broken things. I was told that I'll get a the security deposit via mail and I have not got it in 3 months and they dont know what happened to that amount. The property manager **** *** never picks up the phone and does not respond to email.I'm requesting for the money spent from my distribution to be paid back for the work orders that are not approved. I've stopped using Poplar as the management company now. But I want a refund back.

    Business Response

    Date: 11/05/2024

    Test

  • Initial Complaint

    Date:09/03/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have provided polar homes with proof that their representative texted me and said that make would pay for a service. After texting them they have not responded while I continue to be their client until the 27th of this month. I feel that they are retaliating because I canceled their service effective Sept 17 /and because I provided proof that their employee did state she would pay for a service.

  • Initial Complaint

    Date:08/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When moving in a rental, i informed Poplar of rotted deck. They called owner, he said no, it's fine. They said can't help you, he said no. I fell thru deck within a few days. Injurying myself. Informed company that the toliet upstairs was leaking through floor to lower bathroom. Owner said use a hair dryer. Poplar said sorry not sending anyone. Black mold began in ceiling below toliet. Poplar called owner, he says no. Mold grows to over 24 inches. Poplar calls owner, he says, @ later date. Ceiling began falling in, dropping sewage directly down, fell in on me. Called Poplar, owner was in *****, so Poplar finally sent a commercial dryer. ******************* says it will have to completely be ripped out. Owner says no repairs. Once again they retreat and do nothing for there tenants. Owner hires a guy to cut mold hole out and replace with drywall with sewage and black mold in walls. Owner replaced toilet above kitchen, didn't use a wax ring, I complained of odor, company gets a no & once again screws us. He calls his handy man that caulked toilet. He was warned that caulking would not let you see if it's leaking. So of course it began leaking. Then Poplar began harassing us to sign lease in March. We didn't respond So they sent a woman over which looked through window taking pictures. I recorded on camera. I called Poplar absolutely livid. They said they had a right to show up and look through windows, & take pictures as they wanted to see if it was occupied. Clearly my new car was in driveway. These violations are unacceptable. We hire a management company to know you have 24/7 maintenence if needed. But this company allowed this owner to refuse SAFETY issues. All of us were extremely sick while breathing in the fumes and mold. Unacceptable!

  • Initial Complaint

    Date:08/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired this company to manage my ADU property. The tenants have broken the lease on several occasions for various reasons (failure to pay, not allowing services in, unresponsive, pet issues, parking safety issues, trash around the property, including market carts), I have asked this company to "manage" the property by communicating and doing inspections to no avail. I asked to speak to management, no help at all when I requested escalation. I asked to speak to the eviction legal **** and she yelled at me. They are also unresponsive, rude, and unprofessional. They were supposed to serve notices to the tenants, and have kept very little records of such notices and the ones they have, there is no proper proof of service that I can use to evict the tenant. The tenant is now squatting and this company is unresponsive. I am seeking reimbursement of fees for services they failed to provide.

  • Initial Complaint

    Date:07/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Poplar Homes is a property management company that manages a property that I own. Recently (April, May, and June), a couple of issues occured that the management company took care of. Those issues included the tenant potentially needing legal action taken because of non-payment and what became a major work request (water heater replacement).1. The tenant had been my tenant for a long time (over 3 years) and never missed a payment. It appears that the tenant was switching jobs and needed time to catch up with a paycheck so they could pay the rent. I continued to give the tenant time to pay, telling the management company to wait to take any legal action. Finally it because too much and they said they would proceed, but within a couple days of notice of legal action the tenant paid all outstanding amounts. However, Poplar proceeded to charge me $1150 for "legal and professional fees". I have asked for a detailed explanation of those fees and what exactly was done and after weeks of waiting and requesting, I gave Poplar one final warning. 2. The tenant filed a work order for the water heater because it was leaking and needed replacement. Initially I was told by my manager that it would be $1000 to replace, but the quote then ballooned to $4000 apparently because the water heater is a "direct vent" type. I asked for a detailed cost breakdown of parts and labor and have not received one after weeks.These two issues prompted me to warn the management company that I would report to BBB and still I have no detailed, transparent, breakdown of charges to me that I can look at and assess. This is unprofessional and bad-faith business practice.

  • Initial Complaint

    Date:06/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a lease with Poplar Homes for a townhome in **********, ** on May 30 and paid my move in fees ($933.28 prorated June rent & $1750 security deposit). After signing the lease and preparing to move in, Poplar became increasingly less communicative and on the date of my move in, June **************************************************************** to access the property. at 12pm on June 17, someone finally returned calls and gave me the codes but said I couldn't get the key because the ** wasn't working and I would need to leave the key for maintenance to come and repair it. Today after trying to reach someone to see when I would be able to move in, I spent another 5 hours trying to reach someone for assistance. First it was said that I could move in now, then it was said that there were more repairs needed and they would change my lease to a later date, and then I got a message that my move in fees were unpaid. When logging into the portal, I was able to see that my lease was terminated and when I have tried to contact them for a return of payment, I get no response. At this time, I want the move in fees returned since the lease was terminated and I am left with no place to live.

  • Initial Complaint

    Date:06/13/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This buisness lead me to believe they were renting me a home. They charged me 60 for a credit check after viewing the property, retrieved all my personal information, bank statements, income, section 8 packet and went mute. Everytime i call you can talk to nobody. They are definetly a scam in my eyes. The reviews are horrible. I need to be compisated.

  • Initial Complaint

    Date:05/22/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rent from this company and I put in maintenance request in and no one ever come to do the work. I pay my rent on time every month.

Poplar Homes is NOT a BBB Accredited Business.

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