ComplaintsforPoplar Homes
Property Management
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Complaint Details
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Initial Complaint
08/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
When moving in a rental, i informed Poplar of rotted deck. They called owner, he said no, it's fine. They said can't help you, he said no. I fell thru deck within a few days. Injurying myself. Informed company that the toliet upstairs was leaking through floor to lower bathroom. Owner said use a hair dryer. Poplar said sorry not sending anyone. Black mold began in ceiling below toliet. Poplar called owner, he says no. Mold grows to over 24 inches. Poplar calls owner, he says, @ later date. Ceiling began falling in, dropping sewage directly down, fell in on me. Called Poplar, owner was in *****, so Poplar finally sent a commercial dryer. ******************* says it will have to completely be ripped out. Owner says no repairs. Once again they retreat and do nothing for there tenants. Owner hires a guy to cut mold hole out and replace with drywall with sewage and black mold in walls. Owner replaced toilet above kitchen, didn't use a wax ring, I complained of odor, company gets a no & once again screws us. He calls his handy man that caulked toilet. He was warned that caulking would not let you see if it's leaking. So of course it began leaking. Then Poplar began harassing us to sign lease in March. We didn't respond So they sent a woman over which looked through window taking pictures. I recorded on camera. I called Poplar absolutely livid. They said they had a right to show up and look through windows, & take pictures as they wanted to see if it was occupied. Clearly my new car was in driveway. These violations are unacceptable. We hire a management company to know you have 24/7 maintenence if needed. But this company allowed this owner to refuse SAFETY issues. All of us were extremely sick while breathing in the fumes and mold. Unacceptable!Initial Complaint
08/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I hired this company to manage my ADU property. The tenants have broken the lease on several occasions for various reasons (failure to pay, not allowing services in, unresponsive, pet issues, parking safety issues, trash around the property, including market carts), I have asked this company to "manage" the property by communicating and doing inspections to no avail. I asked to speak to management, no help at all when I requested escalation. I asked to speak to the eviction legal **** and she yelled at me. They are also unresponsive, rude, and unprofessional. They were supposed to serve notices to the tenants, and have kept very little records of such notices and the ones they have, there is no proper proof of service that I can use to evict the tenant. The tenant is now squatting and this company is unresponsive. I am seeking reimbursement of fees for services they failed to provide.Initial Complaint
07/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Poplar Homes is a property management company that manages a property that I own. Recently (April, May, and June), a couple of issues occured that the management company took care of. Those issues included the tenant potentially needing legal action taken because of non-payment and what became a major work request (water heater replacement).1. The tenant had been my tenant for a long time (over 3 years) and never missed a payment. It appears that the tenant was switching jobs and needed time to catch up with a paycheck so they could pay the rent. I continued to give the tenant time to pay, telling the management company to wait to take any legal action. Finally it because too much and they said they would proceed, but within a couple days of notice of legal action the tenant paid all outstanding amounts. However, Poplar proceeded to charge me $1150 for "legal and professional fees". I have asked for a detailed explanation of those fees and what exactly was done and after weeks of waiting and requesting, I gave Poplar one final warning. 2. The tenant filed a work order for the water heater because it was leaking and needed replacement. Initially I was told by my manager that it would be $1000 to replace, but the quote then ballooned to $4000 apparently because the water heater is a "direct vent" type. I asked for a detailed cost breakdown of parts and labor and have not received one after weeks.These two issues prompted me to warn the management company that I would report to BBB and still I have no detailed, transparent, breakdown of charges to me that I can look at and assess. This is unprofessional and bad-faith business practice.Initial Complaint
06/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I signed a lease with Poplar Homes for a townhome in **********, ** on May 30 and paid my move in fees ($933.28 prorated June rent & $1750 security deposit). After signing the lease and preparing to move in, Poplar became increasingly less communicative and on the date of my move in, June **************************************************************** to access the property. at 12pm on June 17, someone finally returned calls and gave me the codes but said I couldn't get the key because the ** wasn't working and I would need to leave the key for maintenance to come and repair it. Today after trying to reach someone to see when I would be able to move in, I spent another 5 hours trying to reach someone for assistance. First it was said that I could move in now, then it was said that there were more repairs needed and they would change my lease to a later date, and then I got a message that my move in fees were unpaid. When logging into the portal, I was able to see that my lease was terminated and when I have tried to contact them for a return of payment, I get no response. At this time, I want the move in fees returned since the lease was terminated and I am left with no place to live.Initial Complaint
06/13/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
This buisness lead me to believe they were renting me a home. They charged me 60 for a credit check after viewing the property, retrieved all my personal information, bank statements, income, section 8 packet and went mute. Everytime i call you can talk to nobody. They are definetly a scam in my eyes. The reviews are horrible. I need to be compisated.Initial Complaint
05/22/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I rent from this company and I put in maintenance request in and no one ever come to do the work. I pay my rent on time every month.Initial Complaint
03/20/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I am writing to formally register a complaint against Poplar Homes concerning their property management services. Our association with Poplar Homes began in 2016 when we engaged them to manage our rental property located at *********************************************************************The last tenant, under Poplar Homes' management, vacated the premises, leaving behind a substantial amount of personal belongings. Despite our contractual agreement with Poplar Homes, they failed to promptly address the situation by clearing these items and neglected to maintain the property adequately. Regrettably, we were not notified of the situation, and Poplar Homes continued to present the unkempt property to potential tenants, resulting in significant financial losses due to the diminished rental appeal.Despite our persistent attempts to communicate with Poplar Homes to resolve this matter, our efforts proved unsuccessful. Numerous calls and emails were made, yet they failed to provide a satisfactory resolution. Consequently, in January 2024, we were compelled to terminate our association with Poplar Homes due to their consistent failure to fulfill their obligations.Upon regaining possession of the property, we were dismayed by its condition, clearly indicating negligence on the part of Poplar Homes. This negligence necessitated additional expenditures on our part to rectify the damages and restore the property to a rentable state.Moreover, despite being charged management fees by Poplar Homes purportedly for their services in managing and maintaining the property, they failed to fulfill their duties adequately.Given these grievances, we implore the Better Business Bureau to conduct a thorough investigation into this matter and take appropriate action against Poplar Homes for their inadequate and negligent property management services. We seek compensation for the financial losses incurred due to their actions.Initial Complaint
03/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
They manage the unit above mine. Last summer their ** started leaking into my living room causing over $5000 in damages that they have yet to pay me. If your thinking about renting one of their homes please know that the ** unit was in disrepair due to age and neglect and they yet to replace the unit. The previous tenant were also blamed for the issue even though multiple reports were made by multiple parties. I **** on taking them to court if any damages happen in the future or if they fail to reimburse me for the damages their property has caused.Initial Complaint
03/09/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
The company has served 4 eviction notices within the past 10 months. Rent has been paid each month and is sent via certified mail and certified check. All documentation has been sent to the company each time. This is harassment and needs to stop. The company is in responsive and clearly not taking care of the matter.Initial Complaint
03/08/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I rented with Poplar Homes from August 2022-December 2023, and it was an absolute nightmare. Horrible owners, horrible customer service, and horrible maintenance contracting/timelines, especially for emergencies. It is is impossible to get ahold of Poplar Homes customer service, and TRUST me you will need them. I am an active duty military member who needed to move out because I got orders to a new location, and they never gave me my security deposit, or what was left of it after I received an email saying they were taking $750 because I terminated my lease early, which is ILLEGAL under the Service Members Civil Relief Act (SMCRA)- to which I continued to email and call them probably 50 times since moving out in December and I never received an answer or a security deposit, of $1700, I never got my money back. They emailed me a fake check that cannot be cashed and told me they were sending me one in the mail that I never received, not to mention they unlawfully took money out of what I was supposed to get of the security deposit. This is insane. I WANT MY MONEY BACK!!!
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Contact Information
Customer Complaints Summary
55 total complaints in the last 3 years.
24 complaints closed in the last 12 months.