ComplaintsforTravix USA, LLC

• Initial Complaint

  08/13/2024

  Complaint Type:

  Product Issues

  Status:

  BBB unable to locate business

  More info

  On May 24th I purchased 4 round-trip tickets for my relatives (******* to ******; ****** to *******) departing August 16. The BudgetAir.com website confirmation page doesn't show the arrival date but only the time. Only after digging further, did I realize that the arrival was two days later, including crossing the international date line, too late to start our Habitat for Humanity build project.I tried to call this company, no way to contact them by phone. The only phone I could find to dial dropped me after a long wait time. So I sent them a request to cancel within a couple hours of the original booking. The next day, May 25th I received an email acknowledging my request, so I spent the next two months waiting for information about the refund.Since BudgetAir.com had no replacement flight availability a day earlier, Aug 15, I went ahead booking the correct dates directly with Korean Air.Last Monday, unexpectedly I received emails from Philippine Airlines about seat changes to the original itinerary. ****** went off and I tried unsuccessfully to call BudgetAir.com. I called Philippine Airlines directly to see if we could get refund or credit. They said "no, you have to call the travel agent" and gave me a different # for BudgetAir.com. I called them and actually reached a human after 13 minutes, who pointed out to me that on their original email, acknowledging my request for cancel/refund, at the very bottom there's a note, which I hadn't seen, about having to reply yes to again tell them I wanted to cancel. "There was nothing he could do!"As it stands right now I have paid $6,700 for tickets that cannot be used and BudgetAir.com has pocketed my money. Why Kayak.com even lists a shady/scam operator like BudgetAir.com is beyond me. They are a cheating, no customer service operation and should be shut down in all the permutations and countries in which they operate. Likewise their shell parent company, Travix, which is a shell for *************** (TCOM)

• Initial Complaint

  07/17/2024

  Complaint Type:

  Product Issues

  Status:

  BBB unable to locate business

  More info

  I was buying the flight ticket using ****** Flight and was directed to BudgetAir.com on Jul 8, 2024 at around 1pm. On the first page was the details of the flight, some columns for me to input my personal information. On that page, it mentioned that "Hand ****************** item included". I also clicked into the tab "Flight details" to view, "Free hand baggage is always included". Then I clicked into Ticket Conditions tab, it mentioned about 24 hours cancel promise with "Reservation Cancellations are permitted for no penalty provided all refunds are completed within 24 hours that reservations are made." I have read all the details in the page. Then, I paid for the ticket.After that, I received an email from BudgetAir with a e-ticket that said Luggage: Not included. I went online for online chat with varies agents. They all mentioned that hand baggage is not included and there will be no refund as the booking value is less than the administrative fee USD110. Then, I provided the screenshots I took showing the details I was able to see which I mentioned above in the first paragraph. The agent still said that the administrative fee will be applied anyhow and didnt help me with the refund even thought website was showing inconsistent detail.The company didn't provide any clear and easy to locate information regarding this on their purchase page. This misleading information leads to buyers thinking that there is no cost on cancellation within 24 hours period. Second misleading information is "hand luggage included" mentioned in the purchase page for several times, and turns out it is not included. This is clearly a scam to the buyer. They provide information that is not true to the buyers, and then change the details once the purchase has been made.I have tried emailing BudgetAir.com on the same day. The agent said no refund can be given.******, I would like your team to act on investigating this issue. I would like to get my full refund of USD$58.48.

• Initial Complaint

  07/02/2024

  Complaint Type:

  Product Issues

  Status:

  BBB unable to locate business

  More info

  I am writing to file a complaint regarding the service I received from budgetair.com from which I purchased 5 air tickets on TAP Airlines. The tickets were paid in full on Feb 2nd, 2024. Recently, I received an email notifying me of a change in the return flight schedule. The email lacked any contact information, phone number, or specific details about the changes made. Chat is the only way to contact them. The new proposed flight was scheduled very early in the morning, which was inconvenient. I did not approve this change and instead contacted the agency via chat to request a return to my original flight time. The new flight time was actually the same time as the original, but I didnt realize that it is a day earlier. I immediately contacted the agency to stop my approval within a minute of my approval. The agent assured me that my approval had been halted and that I would receive alternative options within ***** hours. However, the agent also mentioned that when airlines change schedules, it is often impossible to maintain the original itinerary.This situation is very concerning as I am traveling with my family, and all our reservations are non-refundable. This change not only shortens our vacation but also results in a significant financial loss.I urgently request your intervention to resolve this issue and reinstate my original flight. Your prompt assistance in this matter would be greatly appreciated. Alternatively, I asked them to change the flight for 4 of us to stay a day longer (leave on the 18th) except one passenger that has to leave on the 17th. Although this will come with extra expenses, but I cant accept a day less and more expenses on my flight.They don't provide any option for a phone call, only chats and chat cuts off and responses are within ***** hours, which is too late for my upcoming flight in 6 days! They dont allow a copy of your chat with them, but I took a screenshots of all of our discussions. Attached is my original ticket.

• Initial Complaint

  04/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  BBB unable to locate business

  More info

  I purchased air tickets from this agency. Paid in full at the time of purchase. Now, I got an email that flight schedule has been changed. There is no contact information. No phone number. No information what has been changed. The chat bot does not give option to text but only to select from the list. I dont know how to contact these people and get answers. All reviews on yelp are negative.

• Initial Complaint

  04/17/2024

  Complaint Type:

  Product Issues

  Status:

  BBB unable to locate business

  More info

  -Purchased round trip airline tickets w/ added fee for "cancel any time" option on 2/6/24 through BudgetAir.com. Booking # BUSA-******* (See also attached response letter to Citi Cards regarding charge dispute & non-acceptance by Travix.) -Blocked/misdirected by BudgetAir/Travix/****** in initial 24 hour refund period. -Offered partial refund after filing dispute w/ **** if dispute dropped.

• Initial Complaint

  04/16/2024

  Complaint Type:

  Product Issues

  Status:

  BBB unable to locate business

  More info

  Dear Better Business Bureau, Im writing to lodge a formal complaint against a budget air travel agency. Despite advertising flexibility for itinerary changes during ticket purchase, the agency refused to accommodate our request to change departure airports and date, as advertised on their website. Their customer service was unhelpful and dismissive, with no phone support available. Additionally, the agency refused to rebook *********** after the airline changed our departure date, causing us to lose $2400. We urge a thorough investigation into their deceptive practices and request appropriate resolution. Sincerely, *******

• Initial Complaint

  03/26/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchased a flight, and at the last minute budget air cancelled it saying the flight is cancelled, there are no alternative flights, and that they will issue me a refund. They followed up this cancellation email with another email saying they will refund me in 8-12 weeks. It has been more then 4 months and I have yet to receive my refund and they told me they will not refund me even though I have evidence showing that they cancelled my flight and told me they would refund me! This business scammed me out of my money

• Initial Complaint

  02/26/2024

  Complaint Type:

  Product Issues

  Status:

  BBB unable to locate business

  More info

  I purchased a flight through the company Travix USA, LLC website BudgetAir.com and the flight was changed drastically and now has me arriving a day earlier. I can not get in contact with anyone at this company. I filled out the form to have someone contact me and they havent. They claim they have 24/7 live chat but its an auto robot and I cant even type any words into the chat. I am traveling with someone else and their flight was changed also but only slightly and still arrive the next day. This has created a huge inconvenience and I am trying to get it resolved, but I can not get any one on the phone. I would like them to adjust my flight to the same as my travel partner ************************************* or refund both our flights so we can book through the airline directly. My flight BUSA-9926840 $370.99 or both flights $778.62

• Initial Complaint

  01/02/2024

  Complaint Type:

  Product Issues

  Status:

  BBB unable to locate business

  More info

  On May 28,2023 I purchased two (2) tickets via BudgetAir.com (Travix *** LLC, or Vayama). On December 7,2023 they canceled the tickets. I have requested a refund but have not received it yet.

• Initial Complaint

  11/28/2023

  Complaint Type:

  Product Issues

  Status:

  BBB unable to locate business

  More info

  To Who It May ** Concern,I bought my International Ticket from ***** to ******* (***) on April 12, 2023 with Eva ******** at BudgetAir Website. My original schedule and the old E-Ticket Number: *************:AS2143 01FEB BOI---*** **** 2010 01FEB BR 017 02FEB ***---*** **** **** 03FEB BR 391 03FEB ***---SGN **** **** 03FEB BR 396 24FEB SGN---*** **** 2010 24FEB BR 026 24FEB TPE---SEA **** **** 24FEB AS2365 24FEB SEA---BOI **** **** 24FEB I arranged my vacation and booked a Hotel in *******. But The BudgetAir Agent and EVA ******** changed my schedule without my permission.I tried to contact the EVA ******* then they told me that I need to contact with BudgetAir Travel Agent. I contacted BudgetAir Travel Agent and they contacted with **************. Then BudgetAir Travel Agent told me know that The Travel Agent and EVA ******* can offer me the following alternative:AS3305 01FEB BOI---SEA **** **** 01FEB BR 023 01FEB SEA---TPE **** **** 03FEB BR 395 03FEB TPE---SGN **** **** 03FEB BR 396 24FEB SGN---TPE **** 2010 24FEB BR 026 24FEB ***---SEA **** **** 24FEB AS2141 24FEB SEA---BOI **** **** 24FEB But the BudgetAir and EVA ******** did not confirmation E-Ticket for me. As you know that I paid my ticket so long time ago but I did not get my ticket or E-Ticket.If the BudgetAir and EVA ******* do not confirmation my E-Ticket, then the BudgetAir must pay $3000 for my loss. Then I can buy another ticket from another ********.Thanks,*****

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