ComplaintsforElemental Wellness Center
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Complaint Details
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Initial Complaint
04/10/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Signed up within the last month as a new customer, and they gave me a 40% off coupon for the first delivery. When I attempted to redeem it was told several excuses before finally that "the promotion ended over 6 months ago". Which is a lie, as I JUST became a customer.Business response
04/28/2022
Business Response /* (1000, 5, 2022/04/12) */ We ran the promotion she has a coupon for in September of 2021. That coupon was only issued to online orders placed in September. We are unable to honor the coupon currently. There is a section in the bottom of the coupon in small font, where it states "Restrictions may apply". This would be one of those restrictions. This coupon is not applicable. I have attached the copy of the coupon below. Please do not hesitate contacting me if you have questions.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.