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Complaints

Complaints
Non-Accredited Business

Twitter, Inc.

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Complaints

Non-Accredited Business

Twitter, Inc.

1355 Market St. STE 900

San Francisco, CA 94107


Additional Complaint Information
Customer Complaint:

BBB’s Business Profile for Twitter was created in June 2009. A review of company’s file was done in June 2020. Complaints processed by BBB concern account suspensions and lack of response from customer service.

BBB encourages consumers to review Twitters Terms of Service, https://help.twitter.com/en/rules-and-policies/twitter-rules an…

Need to file a complaint? BBB is here to help. We’ll guide you through the process.

1355 Market St. STE 900

San Francisco, CA 94107

Accreditation
This business is not BBB Accredited

Years in Business: 15

BBB Rating
F

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Customer Complaints Summary

9,941 total complaints in the last 3 years

of those, 7,335 complaints were closed in last 12 months

Complaint Type
Advertising/Sales186
Billing/Collections684
Delivery Issues44
Guarantee/Warranty34
Problem with a Product or Service8,993
Totals9,941

9,941 Complaints

Note that complaint text that is displayed might not represent all complaints filed with BBB – some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB’s standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Complaint Type: Problems with Product/Service
Status: Answered
anonymous user
Hi, my name is ******* and I am typing this appeal to recover my wrongfully suspended Twitter accounts. Let me start of by saying that I indeed did not break any Twitter rules or any of the terms listed in the TOS. I use Twitter to communicate and interact with my african american fortnite friends on a daily basis but I am slowly losing my interest with this app. I hope to get my account(s) @********** **** . Thank you for your support and I will be looking forward for a response and an explanation to such non sense.
CQ
Response

08/10/2021


Hello,
We’re writing to let you know that we've unsuspended your account. We’re sorry for the inconvenience and hope to see you back on Twitter soon. 
A little background: we have systems that find and remove multiple automated spam accounts in bulk, and yours was flagged as spam by mistake. Please note that it may take an hour or so for your follower and following numbers to return to normal.
If you need to get in touch with us again, please file a report through your Twitter app or our forms page, as this account isn’t monitored for replies. 
Thanks,
Twitter
Complaint Type: Problems with Product/Service
Status: Answered
anonymous user
Case# ********** - dispute & problem Hello, I have a problem that I would like you to help with. We lost a lot of things due to the attack on our company account a few months ago, malicious people who took over people's data infiltrated our accounts, our company's activities were temporarily suspended and you understand how sad it is, some of our information has spread due to the conflicts that occurred. and we don't think this is acceptable because of our hacked account, we have suffered damage and we are still suffering from damage, we would like you to review our complaint number and end our dispute, we will be happy that this dispute is resolved. please take a moment to help
SG
Response

08/06/2021

Hello there,


Thanks for reaching us. After reviewing your information, we were unable to confirm that you are the account holder and we are unable to assist you with accessing the account.


For security reasons, we are also unable to provide information about the account's phone number.


We understand being blocked from your account is annoying, but we follow these policies to protect accounts and confidential data. Thank you for your understanding.


You also have the option to create a new account.


Thanks,


Twitter
Complaint Type: Billing/Collection Issues
Status: Answered
anonymous user
Hello, my account @*********** has been suspended for the past few months and I’ve been appealing everytime and the results keep saying they won’t get it back, I’ve been calling Twitter about this situation but everytime they haven’t picked up my calls, the Case number is #********** please unsuspend my account
JD
Response

08/06/2021


Hello,

We appreciate your patience and, after further review, we have unsuspended your account.

However, please note that when you log in to your Twitter account, you’ll be asked to complete tasks related to specific Tweet(s) in violation of the Twitter Rules (http://*****************). You can complete the tasks to return to full account access. Additionally, it may take an hour or so for your follower and following numbers to return.

Thanks,

Twitter
Complaint Type: Delivery Issues
Status: Unanswered
anonymous user
Case# ********** My account has been suspended without warning or clarification and I submitted an appeal at the beginning of June. I received a notification that my appeal was received soon after via email. I was instructed to "reply to this message and confirm that you have access to this email". I have replied to that email multiple times and have not received any update. Whenever I try submitting a new appeal, I am notified that "replies are not monitored". There is no phone support and email has lead me nowhere to address my issue.
Complaint Type: Problems with Product/Service
Status: Unanswered
anonymous user
My twitter username @** has been hacked for over 1 year. It was hacked on 12/24/2020 The hacker changed the email on my account. Please help me get my account! It has been hacked for over year. Please give me back my account! Please add *************@gmail.com back to my account! Here is my ticket numbers for previous incidents Case# **********
Complaint Type: Problems with Product/Service
Status: Unanswered
anonymous user
My case number is ********** and I believe my account @*********** was suspended without a proper reason. I have not violated any of Twitter terms and policies as per my current knowledge. My account is made to tweet my thoughts out in open and enjoy with everyone and this is my first suspension . I would appreciate it so much if you could help me out with unsuspend my account. Twitter helped me all this time with my anxiety and depression problems , and it helped me making new friends and connections. I hope what ever I did wrong , I can get a chance to fix it. Please let them know this. That's why I need my account back more than anything. I worked so hard to build it and get my audience.
Complaint Type: Problems with Product/Service
Status: Unanswered
anonymous user
Hello, I am working in the solution center of a global company, our solutions are to solve the problems of people, the account we used a short time ago was seized by malicious people, we could not solve the problem we had with our account after we saved it, maybe we can solve our business dispute with you, we will be waiting for your help in this regard. Complaint: Case# ********** The result I want: I want it repaired and resolved Name: **** Surname: *******  Summary of the problem: Business dispute conflicts unrepaired problem is a major problem for our global company I'm sending from the office computer, sorry if I made a typo Mrs. **** ** ******, Thank you.
Complaint Type: Problems with Product/Service
Status: Unanswered
anonymous user
Hello Twitter case number: #********** My twitter account got suspended on 2021-02-10 a tweet from 2016 of me singing( music was playing on the background)! Dmca case was closed which they didnt even look into! I had old dmca cases open for over 6 months which were close without getting any reply to them even after the 10 days withholding material! Im an editor ( old dmca/ music i used) and im an artist! I tried and i still try my best to follow twitter rule, i quit editing ( a hobby i used to express myself ) so i dont get dmca again which didnt help much since my account got suspended over a tweet from 2016. I tried to contact twitter support by sending a tickets ever since my account got suspended but i never got a reply! I tried twitter support from twitter which they said they will look into my cases, which they didnt! I had my account since 2013, the account mean so much to me! I have every memories on it! Im sorry and thank you for your time!
Complaint Type: Problems with Product/Service
Status: Answered
anonymous user
company refuses to respond to requests about deleting my account permanently, nor does it have a phone number to call and try to resolve this problem, or any functionality enabling me to do this.
JP
Response

07/15/2021

Hello,
Thanks for reaching out.
To provide the best support, could you please send us your Twitter case number? This number would be in the subject line of the email you received after you filed this case. 
If you haven’t filed a case yet, you can do this at our help center. Once you’ve filed the case and received that case number, please reply with that information here and we’ll take a look. Thanks, 
Twitter

anonymous user
Customer Response

07/22/2021


Complaint: ********

I am rejecting this response because:

i have been given no address to send this response too, and opening a 13th review does not allow me to attach this information. 

Sincerely,

**** ***** *********

JP
Response

07/28/2021

Hello,
Thanks for reaching out.
To provide the best support, could you please send us your Twitter case number? This number would be in the subject line of the email you received after you filed this case.
If you haven’t filed a case yet, you can do this on our help center. Once you’ve filed the case and received that case number, please reply with that information here and we’ll take a look.
Thanks,
Twitter
Complaint Type: Billing/Collection Issues
Status: Answered
anonymous user
On the 18th of June this year, I logged into my account and got notified that my account was suspended, no reason given, I already completed 2 appeal forms but twitter has chosen to ignore them for some reason. I believe my twitter account @****** didn’t violate any of the twitter rules. I got an email from twitter after my 2nd appeal asking me to reply with my email: *******************@gmail.com . Apparently my appeal has been added to a case #: ********** which I doubt they’re going to respond to, however there is most effective you can do so I leave my complaint in your hands please help me get my account back. Many thanks.
BA
Response

06/20/2021

Hello,

We’re writing to let you know that your account has been suspended due to multiple or repeat violations of our rules. 

Please do not reply to this email, or send us new appeals for this account as we won’t monitor them.

Thanks,

Twitter
anonymous user
Customer Response

06/21/2021


Complaint: ********

I am rejecting this response because I haven’t violated any on the twitter rules, my account was created less than 2 weeks ago and I just started getting active, can you please show me proof that i violated your rules? Your algorithm suspended me falsely please five me back my account. You usually send people emails on why you suspend their accounts, how come i didn’t receive any email like that since you claim i violated a rule? please give me my account back that is getting ridiculous and tiring.

Sincerely,

********* **********
BA
Response

06/23/2021

Hello,

We’ve re-reviewed your account and to let you know that your account will remain suspended due to multiple or repeat violations of our rules.

This account will not be restored.

Please do not reply to this email or send us new appeals for this account as we won’t monitor them.

Thanks,

Twitter

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