BBB’s Business Profile for Twitter was created in June 2009. A review of company’s file was done in June 2020. Complaints processed by BBB concern account suspensions and lack of response from customer service.
BBB encourages consumers to review Twitters Terms of Service, https://help.twitter.com/en/rules-and-policies/twitter-rules an…
Need to file a complaint? BBB is here to help. We’ll guide you through the process.
Accreditation
This business is not BBB Accredited
Years in Business: 15
BBB Rating
Customer Reviews are not used in the calculation of BBB Rating
9,941 Complaints
08/09/2021
Response
08/10/2021
Hello,
We’re writing to let you know that we've unsuspended your account. We’re sorry for the inconvenience and hope to see you back on Twitter soon.
A little background: we have systems that find and remove multiple automated spam accounts in bulk, and yours was flagged as spam by mistake. Please note that it may take an hour or so for your follower and following numbers to return to normal.
If you need to get in touch with us again, please file a report through your Twitter app or our forms page, as this account isn’t monitored for replies.
Thanks,
07/25/2021
Response
08/06/2021
Thanks for reaching us. After reviewing your information, we were unable to confirm that you are the account holder and we are unable to assist you with accessing the account.
For security reasons, we are also unable to provide information about the account's phone number.
We understand being blocked from your account is annoying, but we follow these policies to protect accounts and confidential data. Thank you for your understanding.
You also have the option to create a new account.
Thanks,
07/24/2021
Response
08/06/2021
Hello,
We appreciate your patience and, after further review, we have unsuspended your account.
However, please note that when you log in to your Twitter account, you’ll be asked to complete tasks related to specific Tweet(s) in violation of the Twitter Rules (http://*****************). You can complete the tasks to return to full account access. Additionally, it may take an hour or so for your follower and following numbers to return.
Thanks,
07/24/2021
07/24/2021
07/23/2021
07/22/2021
07/20/2021
07/14/2021
Response
07/15/2021
Thanks for reaching out.
To provide the best support, could you please send us your Twitter case number? This number would be in the subject line of the email you received after you filed this case.
If you haven’t filed a case yet, you can do this at our help center. Once you’ve filed the case and received that case number, please reply with that information here and we’ll take a look. Thanks,
Customer Response
07/22/2021
Complaint: ********
I am rejecting this response because:
i have been given no address to send this response too, and opening a 13th review does not allow me to attach this information.
Sincerely,
**** ***** *********
Response
07/28/2021
Thanks for reaching out.
To provide the best support, could you please send us your Twitter case number? This number would be in the subject line of the email you received after you filed this case.
If you haven’t filed a case yet, you can do this on our help center. Once you’ve filed the case and received that case number, please reply with that information here and we’ll take a look.
Thanks,
06/20/2021
Response
06/20/2021
We’re writing to let you know that your account has been suspended due to multiple or repeat violations of our rules.
Please do not reply to this email, or send us new appeals for this account as we won’t monitor them.
Thanks,
Customer Response
06/21/2021
Complaint: ********
I am rejecting this response because I haven’t violated any on the twitter rules, my account was created less than 2 weeks ago and I just started getting active, can you please show me proof that i violated your rules? Your algorithm suspended me falsely please five me back my account. You usually send people emails on why you suspend their accounts, how come i didn’t receive any email like that since you claim i violated a rule? please give me my account back that is getting ridiculous and tiring.
Sincerely,
********* **********
Response
06/23/2021
We’ve re-reviewed your account and to let you know that your account will remain suspended due to multiple or repeat violations of our rules.
This account will not be restored.
Please do not reply to this email or send us new appeals for this account as we won’t monitor them.
Thanks,
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