ComplaintsforX Corp
Additional Complaint Information
BBB’s Business Profile for X (formerly Twitter) was created in June 2009. A review of company’s file was done in October 2023. Complaints processed by BBB concern account suspensions and lack of response from customer service.
BBB encourages consumers to review Twitters Terms of Service, https://help.twitter.com/en/rules-and-policies/twitter-rules and Twitters Help Center, https://help.twitter.com, Suspended Accounts.
The best way to reach customer service is via Twitters Help Center, https://help.twitter.com/forms, and selecting the Topic that best describes what you need assistance with.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/28/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I am writing to request a review of the suspension of my Twitter account @ ************* I was recently notified that my account has been suspended, and I believe this suspension may have been a mistake.I have carefully reviewed Twitters rules and guidelines and am confident that my account has not violated any policies. I have always strived to adhere to the community standards and to use the platform responsibly.If there was any specific issue or misunderstanding that led to this suspension, I would greatly appreciate detailed information so that I can address it promptly. I am committed to resolving any concerns and ensuring that my account remains in compliance with Twitter's guidelines.Thank you for your time and consideration in this matter. I look forward to your response and hope for a swift resolution to this issue. Hello Twitter Support, my account has been suspended please help me to recover my account. I understand and respect Twitter's rules and guidelines. I didn't do anything which goes against your community guidelines please check again and recover my account I am media person my x twitter account is very important for me Username : @kiranjoshi235 Best regards,Name ********************* Handle Name : @kiranjoshi235Initial Complaint
08/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hello dear X (formerly Twitter) my account was suspended for no reason.an account I was not using suspended and Twitter doest want to Reinstate . My account with username @TrendyBossy was not in use for more than four months but Twitter says it was suspended for repeat violations. Kindly reinstate my accountInitial Complaint
08/28/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
My account has been compromised/hacked and any changes were made by another person. I did NOT make these changes.Twitter Username: @urbunnyygf Account Email: *********************************************************************************** Date of Last Access: 8/27/2024 I have submitted multiple support requests without any meaningful assistance received:???0376871887 ??********** Suddenly, i couldnt access my account , ******************** wasnt able to notify me of all these changes and even noticed it was suspicious activity, yet somehow "can't verify that l'm the actual owner of this account"?There has got to be a way to be able to prove that I ********************* am the true owner of this account. I also have screenshot proof that this was my account and i randomly lost access to. Please assist urgently.Initial Complaint
08/28/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
August 25 2024 I got banned on twitter because i apparently evaded ban and i sent them atleast 3 appeals and they still havent given me an answerInitial Complaint
08/28/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
August 27th Account was hacked. Never received an email. Account was automatically suspended without no option to restore it. Just want my acc back.Initial Complaint
08/27/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On 05/24/24 my account @***************************** got suspended on a user report for "Violating our rules against evading suspension." I have filed multiple appeals and have not gotten any responses or feedback. It has be three months and my account is still suspended.Initial Complaint
08/27/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
This incident happened today, August 27th 2024. I never broke any rules. Followed all the guidelines. Even reported accounts that did break the rules. All thats to get my account randomly suspended with no reason or email. Ive paid for the subscription and this is how im treated.Initial Complaint
08/27/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Twitter/X suspended and locked my account @******************************** for "violent speech". I have attempted to unlock my account several times for a few weeks, I have contacted the team several times but I never get an answer back about my case. I have called twitter and they refuse to handle customer service over the phone. I am attempting to unlock my account @Newjeanszinhe, the email message is not being sent to my phone.Initial Complaint
08/27/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I am writing to express my dissatisfaction with the handling of my recent (8/27/2024) account suspension on ********************** (formerly Twitter). My account was suspended, and I promptly submitted an appeal, explaining that my content was a misunderstanding and not intended to be violent or threatening. I also referenced Xs own ToS which directly proves I did nothing wrong given the context of my ban. in accordance with Xs What is not a violation of this policy? section: How we define Violent Content Allowed:We seek to evaluate and understand contextual nuances behind the conversation before taking action, and we allow expressions of Violent Speech when there is no clear abusive or violent context, such as:hyperbolic and consensual speech between friends, or during discussion of video games and sporting events; figures of speech, satire, or artistic expression when the context is expressing a viewpoint rather than instigating actionable violence or harm; quotes from books and movies, music lyrics or poetry when the context is expressing a viewpoint rather than instigating actionable violence or harm.people use violent language as part of hyperbolic speech or between friends, so we also allow some forms of violent speech where its clear that there is no abusive or violent intent, e.g., Ill kill you for sending me that plot spoiler!.Despite my detailed appeal, it was rejected almost immediately, without providing me a ticket number or any specific details regarding the suspension. This lack of transparency and the expedited rejection of my appeal have left me frustrated and without recourse. Id also like to add that X does not let you request your personal information as it redirects you to the appeal page stating If you are attempting to submit for other X support options, youll need to appeal your account restriction first. which is just horrible and needs to be stopped.Initial Complaint
08/27/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Appealing the suspension of my X account, @schizohustler for alleged violation of Xs Terms of Service. X customer support refuses to review my appeal.Im using X like every day, engaging with friends, other communities and so on, I did not intend to spam or violate any guidelines.Requesting a review of my account's reinstatement citing X's rule "We recognize that some people use violent language as part of hyperbolic speech or between friends*, so we also allow some forms of violent speech where its clear that there is no abusive or violent intent, e.g.," I'm well aware of the specific rules or guidelines that my account may have violated so I take responsibility and can ensure that any future events are in full compliance with Xs policies.
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Customer Complaints Summary
6,240 total complaints in the last 3 years.
1,719 complaints closed in the last 12 months.