ComplaintsforCoffee Meets Bagel

• Initial Complaint

  09/01/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I bought CMB premium service, it was under my expectations and different from their promise (i.g., One feature of premium is to boost me. When I registered the service, I got 17 likes for two days, then I subscribed to the premium service and clicked boost me, I got two or three new likes. I do not think they really boosted me.). so I canceled it within 7 days by deleting my CMB account. I asked them to refund my money for these reasons. Then they replied that they boosted me but many people just skipped me. So I asked them to provide all my history data to prove that, then they asked for my sensitive information using an excuse of user privacy, so I asked them to provide proof that you have the right to ask for my private data and can protect my private data. But they just claim they have the right and capacity without any proof.

• Initial Complaint

  03/20/2023

  Complaint Type:

  Product Issues

  Status:

  BBB unable to locate business

  More info

  Back in late of 2022, my account on CMB was deactivated for no reason. I emailed the company (more than once) recently and didn't receive anything. I would appreciate it if my account got reactivated. Their email is ********************************** or ****************************************************************************************

• Initial Complaint

  03/18/2023

  Complaint Type:

  Product Issues

  Status:

  BBB unable to locate business

  More info

  I am traveling in *********, I tried to use my ********** phone number to register CMB with my gmail. But I could not receive the verification code. Then I tried to login with my ******** and ********** number and gmail, failed again & gain. then CMB froze my number, email and ********* I guess my phone number was registered by the previous owner or there is something wrong with their registration system. Then I sent them an email requesting them to delete my phone number, email, and ******** information. They refused. They force me to upload my face biometric information to them to verify it is me. It is ridiculous, they did not have my personal information before, how can they verify it is me using my face information? They ************ user's information illegally. It should be CMB who should be responsible for their system's problem, rather than me. and my number and email, ******** information are my private information, I have the right to ask them to delete my personal information.

• Initial Complaint

  02/16/2023

  Complaint Type:

  Customer Service Issues

  Status:

  BBB unable to locate business

  More info

  I was trying to log in coffee meets bagel (CMB) app using my ******** account (the way I usually do, ********************* which works well), but I cannot log in any more, always saying my account cannot be validated. I have contacted CMB several times, but I only got automatic reply, I have tried all the options they gave, but I still cannot log in. Finally 6days later I got a "human" reply , but it was the same as automatic reply. I wrote to them again but they never replied any more. I have tons of "beans", the "currency" on their app to use, but I cannot use my account. I need them to fix this issue.

• Initial Complaint

  05/25/2022

  Complaint Type:

  Product Issues

  Status:

  BBB unable to locate business

  More info

  Tues May 24th 2022. I joined Coffee meets bagel. My profile was approved, I received an email. I purchased a 1 month membership total $37.00. On Wed May 25th 2022 my profile was completely erased & deleted. I received no explanation why ? I want BBB to resolve this issue. I sent 3 emails to Coffee meets bagel. My profile was approved by the company. My photos were approved by the company. Coffee meets bagel charged My debit card $37.00 & after receiving payment ERASED/DELETED MY PROFILE. ??

• Initial Complaint

  05/05/2022

  Complaint Type:

  Billing Issues

  Status:

  BBB unable to locate business

  More info

  Hi,I had a premium membership account on Coffee Meets Bagel dating site. I had come across a profile who was already married before and his spouse harasses any girl the person talks to. I brought this issue to CMBs attention. They kept telling me lies. The profile I was referring to started sharing my number as his own with the matches and it caused me severe mental torture. I kept following up with CMB almost everyday. They said they have banned this account but the account was active. Later they said that they are reviewing it internally and kept saying it for 2 weeks. Meanwhile, this person shared my number with over ************************************** After giving all the required proof, CMB did not take any action against it. CMB claims to be too safe site but this is just hypocrisy and its not at all safe for users. Approx. 80% profiles are fake and they claim to have educated authentic users. This business is faking everything. I had to delete my account finally. I lost my money on the premium membership.

• Initial Complaint

  04/10/2022

  Complaint Type:

  Product Issues

  Status:

  BBB unable to locate business

  More info

  I accidentally deleted my profile when I meant to put it on pause. So, I tried to create a new one and wasn't able to access it. They asked me to verify who I was with a photo and I sent one, where I had.facial hair at the time. They said I failed the verification process despite my being me. I want to be reinstated as I have not knowingly done anything wrong.

• Initial Complaint

  02/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  BBB unable to locate business

  More info

  Hello, Ive been a member of coffee meets bagel for a while. Before I start off, its unfortunate that I was blocked for no reason. I am an outstanding citizen. A nurse practitioner and also a registered nurse who was in the trenches fighting the battle with Covid during the surge, due to the pandemic and crazy work schedule I joined coffee meets bagel. A year ago I rejoined CMB and my account was flagged. I sent all the necessary information and my account was reinstated. I met several men and finally dated a man ( cardiologist) on coffee meets bagel for about 3-4 months. I deleted my account while dating this man but unfortunately things didnt work out. I decided to join again because of the success I had received in the past. I joined again and a few hours later I was informed my account was blocked. I sent a message to customer service with my picture and 3 fingers up and my account was still blocked with no explanation. I read all the terms and condition and I didnt violate any of them. Its very unfortunate that you black legitimate account and keep all the spam accounts on there. Im real and even have serval pictures and no one has ever complained about me so I dont understand why my account was blocked and customer service didnt even listen to my complaints.

• Initial Complaint

  01/31/2022

  Complaint Type:

  Product Issues

  Status:

  BBB unable to locate business

  More info

  Unbeknownst to me was charged multiple times / seems to be a scam , free offers that are charged

• Initial Complaint

  01/26/2022

  Complaint Type:

  Product Issues

  Status:

  BBB unable to locate business

  More info

  I tried to sign up for Coffee Meets Bagel, for the first time ever, and I was told the app could not verify my account. I contacted customer service about this matter. I have never used this app before. I dont know what this is about.I received some spurious, vague replies from a "****" and a ******** about my account having been banned in the past, and the "safety of their members."I received some indication that my likeness and photos have been used on other dating apps, as an acquaintance told me that she saw all my photos on dating apps that I definitely do not use. I have also received some indication that my primary email address has been hacked a and misused without my permission, and that at some point, my sim card in my mobile phone was copied, and used to sign up for apps, etc.Apparently, some time ago, someone was masquerading as me, and signed up for a dating app, using abusive messages, with my likeness. I urged them to correct this matter, and delete any kind of "blocked" or "banned" status associated with my phone number and email address, so that I could use the service.All they did was ask for screenshots of the accounts using my photo. These happened a while back, and my friends are not law enforcement, so did not collect forensic evidence. This request was ridiculous.What is this? Guilty until proven innocent.These people now hold the monopoly on dating and meeting a potential romantic partner. They can't just lock guys out of dating, with no evidence whatsoever. I've done nothing wrong and have never used this app.If they are unwilling to come to some sort of agreement with me, where I can use the service, even in a highly "monitored" status, to make sure that my claims about upright behavior, are legitimate, then I will likely be pursuing legal action for defamation of character, as they have fraudulently recorded my name and likeness as being associated with "bannable" or "abusive" behavior, with no evidence.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩