Customer ReviewsforHoneyBook, Inc.

This is the last straw with HoneyBook. Ive used them for about 5 years. Through this time frame, I received one dispute. The dispute was for $271 and they contacted me to file an answer, so I did. The next day I opened my computer to get some work donenormally Im always signed in, but this time I was signed out. I entered my credentials and it said unexpected server error. Immediately I knew it was because of the dispute. I contacted them and they confirmed it. Ive processed about $210,000 in payments and none of the information on the payments were given before they closed my account, NOT EVEN A HEADS UP THAT MY ACCOUNT WAS CLOSED. I then had to open a new CRM elsewhere. Thank god I printed almost all of my paperwork before closure. I requested they send my payment details, they did, they sent an excel for 2024. I had to request all payment information be shared, then they proceeded to send those as well. If youre going to caterer to small businesses and be a CRM system for them, HAVE THEIR BACK. Im livid and disappointed. I had a payment process after they shut my account down. Of course my instant deposit didnt work and they had to do a standard direct deposit. ****, today is the estimated deposit date and nothing is in my bank account.

Hi *****, The reason your account access was restricted was because there is another HoneyBook account associated with your information that has received disputes in the past and has not repaid those dispute balances.We have reached out multiple times regarding those past due balances on that account, and after 30 days of not receiving payment, access to that account was restricted. When it was discovered there was another account associated with your information, (while the other account had a past due balance), this restricted your account access. Access to your account can always be regained by repaying the outstanding past due dispute balance. We understand your frustration with your access being restricted suddenly and if you believe this was in error, please do let us know.

This whole situation has been very stressful. I had been using Honeybook seamlessly since August of 2023. Back in August of 2023 I provided my SSN, ID, and bank info and hadn't changed any information. One random day last month, Honeybook decided to reverify my bank account, and withheld my funds. I provided the documentation to reverify. Honeybook billing department denied all three forms of my bank documentation. I sent voided checks, official direct deposit documentation from my bank, and even provided a bank statement. I bank with a credit union, so they have a master account number, and all my checking and savings account numbers are under that one. I provided all the documents to prove this. I dealt with a kind customer service rep named ******, who was very kind is trying to reason with the Honeybook payments department. They dragged their feet and would not get back to us. The only solution was for me to refund my two clients, and bill them using another service. But I cannot bill them until Honeybook refunds them. It's been 7 business days and my clients still haven't gotten their refunds. So, right now, I am essentially giving my clients free services, because I cannot bill them again with a different service, (like *****) until they get their refunds from Honeybook. This has been all over chatbox, because Honeybook doesn't do phone calls. Let this be a warning: don't bill your clients with Honeybook. My money and my clients money has been stolen.

Hi ******* - Just following up on the phone conversation we had earlier this month about this situation. Our sincerest apologies for the frustrations and we are working to improve the process, (and processing time), along with transparency around why you were prompted for the verification process. Refunds do take about 7-14 business days for your clients to receive (usually less) and we did confirm your clients did receive the refunds.Again, apologies, and thank you for your time to discuss these issues along with the opportunities to improve.

I've been using Honeybook since April of '23. *Was* a satisfied customer - note the "was". November of '23, we inked our largest transaction since opening the company in October of '22 - $29,500 to complete some real estate based *******s - including acting as the main point of contact between the client, and the subcontractors required to complete the job, or ******************** for the transaction.HoneyBook decided my semantics were unacceptable, and forced me to refund the contract. They then wasted two weeks of time while I tried to determine what needed to be changed to salvage the transaction. In that two week time, my now former client selected a different vendor. Losing this contract all but forced me to close my doors: my phones were disconnected, and multiple bills were left unpaid. To add insult to injury, Honeybook then turned off instant payments, CRIPPLING my cashflow, telling me that I engaged in a "risky transaction". This behavior 100% felt retaliatory for me trying to get a definitive answer on what we had done wrong - which we still have not received as of 1/11/24!Resolution - I want a written formal apology from "****" acknowledging her incompetence, and the ramifications to us, Honeybook's client, due to this behavior. As well, my account reinstated to "Good Standing" and ****************** ******* restored to our account.

Hello ********,Apologies and thank you for giving me the opportunity to email you, on 1/12/24, to learn more about your business and to provide additional information regarding this payment. We were not able to deposit the payment because it was for services inconsistent with your cleaning and maintenance business, and because those services are restricted (real estate/ investment related which is restricted) by Stripe, (the company that processes payments and deposits). The pause of our instant deposit feature was temporary and has been restored. Again, apologies for the inconvenience and miscommunication. I hope our email conversation helped explain the situation in more detail and if you have any other questions, feel free contact me via our existing conversation or by emailing [email protected],****

Hello ********,Apologies and thank you for giving me the opportunity to email you, on 1/12/24, to learn more about your business and to provide additional information regarding this payment. We were not able to deposit the payment because it was for services inconsistent with your cleaning and maintenance business, and because those services are restricted (real estate/ investment related which is restricted) by Stripe, (the company that processes payments and deposits). The pause of our instant deposit feature was temporary and has been restored. Again, apologies for the inconvenience and miscommunication. I hope our email conversation helped explain the situation in more detail and if you have any other questions, feel free contact me via our existing conversation or by emailing [email protected],****

Honeybook steals money and I am trying to recover my money.

Hi ********* - So sorry this has happened. It looks like the bank account information you entered was incorrect and your bank returned the funds to us. Since then, you have updated your bank account information with the correct numbers and you should have received the deposit already. If you have not, please contact our support team at: ************************************* Thank you!