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Solar Energy Contractors

Clearway Community Solar

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Contractors.

Reviews

Customer Review Ratings

1.39

Average of 68 Customer Reviews

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Review Details

  • Ilana R

    Date: 04/16/2025

    I recently moved and emailed them to cancel my account. The response was that I have to provide proof with my last bill from my previous location and first bill at my new location (Uh? Why?). If I've moved in with someone they want a notarized statement from that person that I don't pay the utilities and if I'm renting they want a statement that my utilities are included in my rent. HUH?? They need this why exactly? I'm seeing others saying it took 8 months or more to cancel.Anyone interested in a class action lawsuit? Time to lawyer up.

    Clearway Community Solar

    Date: 04/22/2025

    Thank you for sharing your concerns. We are truly sorry to hear about your recent experience. To clarify, a copy of a final utility bill is to ensure that the final solar bill credit is applied correctly to the utility account. In some cases, customers may be eligible for a refund depending on the details of their account. We request documentation related to the new address, such as a new utility bill or rental agreement, to ensure that we can process cancellations accurately and evaluate whether cancellation fees may be waived.Please note that contract terms, including any associated fees, may vary by region. We're more than happy to review your specific agreement with you and walk through each part to ensure complete understanding and transparency.Our team is committed to resolving this for you as quickly and smoothly as possible. For personalized support, please contact us directly at ********************************************************************** you,Clearway Community Solar

  • Tom E

    Date: 02/19/2025

    The folks at Clearway Community Solar are shady. They generate my monthly bill on the 6th and I do not get the bill until after the 19th. This leaves only a few days to get the payment to them or it is past due. Then they harass you with multiple calls every day the bill is late. I've spoken to them SEVERAL times about it. Each time they want me to pay electronically (which I will not).
    I learned today that if you cancel your account, they still bill you for 6 more months. All of their service representatives are outsourced outside the United States with poor English skills and difficult to understand accents.
    I believe this is a scheme to get their customers to all pay electronically or something. I wouldn't trust these guys with anything.

    Clearway Community Solar

    Date: 02/27/2025

    Dear ***,Thank you for taking the time to share your concerns. To address this, Clearway offers customers the option to receive invoices electronically via email. Please note that opting into electronic invoicing does not automatically enroll you in auto-pay. Additionally, Clearway provides customers access to a 24/7 online portal, where invoices can be reviewed anytime for added convenience. We would love the opportunity to review your account details with you to clarify any discrepancies. Regarding your cancellation request, the cancellation process varies by region due to community solar regulations. We would be happy to look into the status of your request and provide more details on the timeline. Please contact us at **************************************************************** so we can address your concerns and work toward a resolution. We appreciate the opportunity to assist you. Clearway Community Solar

  • Casey H

    Date: 02/04/2025

    If I could give 0 star I would.. SCAM! BE AWARE! As you will see in many of these reviews, it is TRUE what people are saying. A man showed up at my front door and stated that they were contracted with National Grid and help consumers lower their monthly bill. Little did I know, I'm paying DOUBLE what I normally pay. There is NO discount. They make it seem like you are saving 7% but when you average it out, you are paying MORE.
    Also, I cancelled less than 1 month into signing up and the lady stated you aren't placed on a farm yet so you won't be charged. Come Jan 2025, they are calling me stating that I owe $431.85... mind you I have not lived at that location since Nov 2024.
    They said it will take 8 months to cancel because (coming from the MANAGERS mouth), they can not leave the farm with no-one, someone needs to pay...
    They said they can not stop billing me but once they found out I did not reside there, they stated, oh well if that is the case we will get them to terminate immediately... like WTF. You can't cancel my account for 8 months because you can't leave your farm empty but you can cancel IMMEDIATELY because I no longer live at that address?
    All I have to say is, be careful. If you choose to go with Clearway make sure you document everything because they def do not deserve A+ Accreditation. I could go on about the conversations I had with their manager but please read everyone's reviews and if you choose to take the chance, good luck!

    Clearway Community Solar

    Date: 02/20/2025

    Dear *****, Thank you for sharing your concerns. We take customer satisfaction seriously and want to ensure you receive the benefits of your community solar subscription. We understand your concerns regarding your electric costs. While community solar is designed to provide savings, several factors can impact monthly electricity costs. We would love the opportunity to review your account and billing details with you to clarify any discrepancies.Regarding your cancellation request, the cancellation process varies by region due to community solar regulations. We would be happy to look into the status of your request and provide more details on the timeline. Please contact us at **************************************************************** so we can address your concerns and work toward a resolution. We appreciate the opportunity to assist you. Clearway Community Solar

  • Laurie D

    Date: 12/12/2024

    The most horrible experience ever!!! I had Clear Way since 2021. I wanted to change my name on the account as my Husband was no longer here. They would not. Then I canceled the account in September. I changed my account with My Excel in only my name.. After that I received a Bill from Clear way. I called they said it would be my last bill and it was because of how they bill out.. Well Ok I paid that bill. Now I get another bill and Mind you it is over 200 dollars. They are saying they are 3 mths behind.. weoll that is not possible because there is no longer an account attached to the Clearway account. Now I am also being told mind you after many phone calls. Now being told after the account with ********************** is finally paid up I will get a 600 dollar closing fee.. This place is a rip off...

    Clearway Community Solar

    Date: 12/16/2024

    Were sorry to hear about your experience and understand how frustrating this situation has been for you. We value your feedback and want to ensure that any concerns about your account and billing are fully ************ better assist you, wed appreciate the opportunity to review your account and go over the terms of your contract in detail. Please contact us directly at ***************************************************************** and a member of our team will be happy to help resolve this matter.Thank you for giving us the chance to make things right.Sincerely,Clearway Community Solar

  • Stephen C

    Date: 11/21/2024

    We have been a Clearway Community Solar customer for many years. I still remember when the young man came through our neighborhood trying to sign people up for their solar farm. It was a new idea, at least for me, and I liked it. It is only slightly cumbersome because I have two electric bills instead of one: one to my electric company and one to Clearway Community Solar. I have them both on auto-pay so it works very smoothly. I get credit for the electricity that Clearway Community Solar provides from my account to my electric company. My total cost is less because the electricity I get from Clearway is cheaper than the electricity from my electric company. The savings is not substantial, but I like the idea of harnessing the power from the sun instead of burning fossil fuel. It has been a good deal for us.

    Clearway Community Solar

    Date: 11/22/2024

    Thank you for sharing your positive experience with Clearway Community Solar! We're delighted to hear that you've been enjoying the benefits of solar energy and appreciate your support over the years. Its great to know that the process works smoothly for you and that you value the environmental impact of harnessing solar power. Your feedback inspires us to continue providing reliable and sustainable energy solutions. If there is anything we can look into for you please reach out to us at ***************************************************************** Thank you for being part of our solar community!

  • Danielle A

    Date: 07/25/2024

    HORRIBLE!!!CleayWay Community Solar scammed me! They even took money out of my checking account without my authorization. When I first signed up, they told me that it would be easy to cancel and that there are no cancellation fees. Well, now they told me it will take at least 8 months to cancel my contract with them and am responsible for paying these bills until I personally find someone to replace my spot. Im a single mother of multiple children and I have no time for this.I have been on the phone with them multiple times and all they do is try to manipulate you into believing that youre somehow saving money with their solar credits. My utility bill doesnt even have the name ClearWay on it, just Other Chargesand now Im stuck with paying 3 different companies just for electricity!

    Clearway Community Solar

    Date: 07/29/2024

    Dear ********,We apologize for your experience with Clearway Community Solar. We take your concerns seriously and want to resolve this promptly.Please contact our customer service at **************************************************************** to address the unauthorized charges and assist with your cancellation. We understand the frustration, especially given your situation, and want to make this right.Thank you for bringing this to our attention.Clearway Community Solar

  • Julianne D

    Date: 05/02/2024

    I signed up for clearway 6 months ago and I absolutely love it. All of these reviews with 1 star or 0 stars are completely false. Clearway is nothing as to what other reviews are saying. My electric bill is usually around $500 a month but ******* are higher and I save a great deal of $$ each month. I 100% recommend this company to anyone if youre looking to save some money. The rep that came to help me apply was the nicest young man and offered to help me bring in my groceries. These people really do care about you and arent just trying to scam you. I also enjoy that clearway isnt a 3rd party program so it gives me relief that I wont be shut out of the program. Im on this program for 20 years and I wish it was longer!

    Clearway Community Solar

    Date: 05/03/2024

    Hi ********,Thank you for sharing your fantastic experience with Clearway! We are thrilled to hear that you are enjoying our program and saving money on your electric bill. It's great to hear that you've had such a positive experience, and we're delighted that you feel secure with Clearway's program structure.If you have any questions or need further assistance, please don't hesitate to contact us. Thank you for being a valued member of the Clearway community. We look forward to continuing to serve you! Best regards, Clearway Community Solar

  • Christopher D

    Date: 05/02/2024

    Clearway is a great program, I have been saving about 25$ a month. I been on this program for about 2 years. Here in ******************* ********, I havent had any issues with this credit and I Recommend other people to submit an application!

    Clearway Community Solar

    Date: 05/03/2024

    Hi ***********,Thank you for taking the time to share your experience with Clearway! We're delighted to hear that you've had a positive experience and that our program is helping you save money. It's great to know that you've been enjoying the benefits of our service for the past two years. We appreciate your recommendation, and we're here to continue providing you with excellent service.If you ever have any questions or need assistance in the future, please don't hesitate to reach out to us. We're here to help! Thank you for being a valued member of the Clearway.Best regards,Clearway Community Solar

  • Jason G

    Date: 03/05/2024

    I don't want to say anything negative about solar power because we so desperately need to change our energy sources, but my patience with Clearway has run out. They overestimated my energy use so my bills from the beginning were higher than my NG bills. I requested a scale down, but they said that would take 4 months due to agreements with NG and the state. I was patient for a while but then got fed up and cancelled. The scale down finally went through about 3 months after cancelling, but the bills are still too high. It has now been 8 months since I cancelled, and the end is nowhere in sight. Now I have to get lawyers involved. Yuck.

    Clearway Community Solar

    Date: 03/07/2024

    Dear *****,I hope this message finds you well. We sincerely apologize for the inconvenience you've experienced and appreciate your feedback. We want to take the opportunity to speak with you further to discuss your concerns in depth. Please get in touch with us at ******************************************************************* look forward to speaking with you soon. Clearway Community Solar

  • Jeffrey S

    Date: 03/03/2024

    I cancelled my account with ********************** on 12/26/2023. I think it's absolutely criminal that they'll take up to 8 months to cancel. I call this "Extortion". I've had solar panels on my house rooftop for 2 months now and don't need or want their services anymore. I think, along with a lot of others, that your company is a Scam and will be placing my own complaint with the BBB, also I plan on calling my ************************* to complain.

    Clearway Community Solar

    Date: 03/05/2024

    Dear *******,We appreciate you taking the time to share your concerns and apologize for any inconvenience you've experienced. We understand the importance of completing your termination request. This process timeline is guided by state Community Solar requirements, which vary by region. To better assist you regarding your specific contract terms, please email us at ***************************************************************** This will enable us to look into the details of your cancellation request. Thank you for bringing this to our attention, and we look forward to the opportunity to further investigate your situation.

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