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Find a Location

Zynga, Inc. has 1 locations, listed below.

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    Business ProfileforZynga, Inc.

    Online Gaming
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.13/5stars

    Average of 77 Customer Reviews

    Customer Complaints

    315 complaints closed in last 3 years

    65 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/21/2010

    Years in Business: 16

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    Zynga Inc. is an American social game developer running social video game services founded in April 2007 and headquartered in San Francisco, California, United States. The company primarily focuses on mobile gaming, offering the games on mobile devices, including smartphones and tablets on Apple’s iOS and Google’s Android operating systems, and on social networking platforms such as Facebook

    Business Details

    Location of This Business
    1200 Park Pl, San Mateo, CA 94403-1592
    BBB File Opened:
    9/29/2008
    Years in Business:
    16
    Business Started:
    7/1/2007
    Business Started Locally:
    7/1/2007
    Business Incorporated:
    11/15/2007
    Accredited Since:
    4/21/2010
    Type of Entity:
    Corporation
    Number of Employees:
    1555
    Alternate Business Name
    • Farmville
    • Texas Hold EM
    • Mafia Wars
    • Zynga Game Network, Inc.
    • Cafe World
    • FishVille
    • PetVille
    • Zynga Poker
    • Treasure Isle
    • Frontierville
    • Words with Friends
    • Zynga.org
    • Draw Something
    • Bubble Safari
    • Hidden Chronicles
    • Castleville
    • The Ville
    • ChefVille
    • Zynga Bingo
    • Zynga Slingo
    • Zynga.com
    • Ayakashi
    • Bubble Safari Ocean
    • CastleVille Legends
    • Chess with Friends
    • Drop 7
    • Duck Dynasty Slots
    • Empires and Allies
    • FarmVille 2
    • FarmVille 2: Country Escape
    • Gems with Friends
    • Hanging with Friends
    • Hit It Rich
    • Looney Tunes Dash!
    • Matching with Friends
    • NFL Showdown
    • Scramble with Friends
    • Ninja Kingdom
    • Puzzle Charms
    • Riches of Olympus
    • Solstice Arena
    • Stampede Run
    • Pioneer Trail
    • What's the Phrase
    • Wizard of OZ Slots
    • Words on Tour
    • Zynga Slots
    Business Management
    • Ms. Jennifer Burger, Compliance Manager
    Contact Information

    Customer Contact

    • Ms. Jennifer Burger, Compliance Manager

    Customer Complaints

    315 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/09/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    4/7/2024 I paid money into this game and continued to play. I won a large amount at the same time I hit a level up and the game glitched. I have tried to go through their customer service and they keep showing I was rewarded. As I stated the game glitched and froze for a second but none of the credits showed up. Again they give a listed statement of all my rewards but I did not have anything to show for it on my side. No rewards were there. I am not sure how much it should have been but it was higher than the 1.4 billion I received on an earlier spin so I am approximating about 1.5 billion in coins is missing from my account. They have not been helpful at all to resolve this. Thank you.
    Read More

    Customer Reviews

    77 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Kendell W

    1 star

    04/17/2024

    Zynga *** is a discriminatory game that is violating players ability of our constitutional right to free speech. I have received a 6-day chat ban for descriptive words such as a stupid play during the game and describing someone as a weirdo for hitting on a profile picture that he doesn't even know if the game is real. Zynga has no Community Guideline or Rules of Conduct to tell people they will suspend your ability to speak during the game for basic trash talk. I have been called out of my name with racist, hateful biased comments and even reported these players yet none of them were cut off during my game on multiple occasions for calling me a Monkey or A N**** Yet during my game I'm banned 6 days for saying stupid or weirdo. Yet this game continues to solicit me to buy coins and cash, but I don't have the ability to speak during the games? It's an FCC and violation of my civil rights to free speech. I am starting a petition to have a class action suit vs this company. I have some programmer named ********* who arrogantly tells me lifting this ban is out of the question. I did not use profane, biased or hateful language. The game has made an update to where you cannot play longer games of 150 or greater without dnil or nil, which basically puts players in a three-hand game which is designed for you to lose quicker and buy more cash or coins which benefits this company .The rules frown on you playing spades, if you try to set your opponents you are chastised for flooding is not allowed. They allow 100 & 200 points for blinds which is not standard spades, If you bid 10 books you don't get 200 pts for bidding your hand. Also, they allow you to have irrelevant 10 bags when they allow blinds and cut the game to 100 or 150 to win which relatively makes this a three-hand game. I do not want a ticket as their customer service will do nothing. I want to proceed with a class action suit, and I'm looking for players who have experienced this to join my petition.

    Zynga, Inc. Response

    04/18/2024

    We received your comments through our Better Business Bureau review dashboard. Thank you very much for your review concerning your game. To help us get to the bottom of this, please provide us with additional information so we can better assist you. Thank you for your patience and support. Your case number is ******** KM.

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