Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have scheduled several times through this app and each time hours after the shifts aren't there. I was told once I pick up a shift if the company changes it's I still get paid for the shift. Please have someone contact me asap.

  Business Response

  Date: 07/23/2025

  Hi Mo,

   

  When looking into the shifts you placed a hold on to book, it looks like you did not confirm and fully assign yourself to the shift. Once you place a hold on the shift, you have 15 minutes to confirm and book. Moving forward, when placing the hold please ensure you are fully confirming and booking the shifts. 

  Please reach out to our support team if you need further assistance.

   

  Best,

  Instawork

• Initial Complaint

  Date:07/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My jobs keep getting cancelled through instawork due to my checkr background supposedly still in process but I have uploaded that my background through checkr was already completed and approved because I would not be able to complete my assignments if the process was not completed. Ive reached out to support a they told me to wait 5 days an it should clear. Nothing has been done about this. I contacted other associates on the platform and they have not had any issues booking shifts An its been like this for a month Im still not able to book shifts they just cancel right before the shift starts

  Business Response

  Date: 07/22/2025

  Hi Mikayla,

   

  I have rerouted your ticket to our support team and they will message you in app to get you all set up and booking shifts. Please reach out through your Instawork app if you need additional assistance!

   

  Best,

  Instawork

  Customer Answer

  Date: 07/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:07/21/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was working a contract for ******** when I was offered a permanent position to which I had to decline due to safety and health hazard violations, at which point the onset.Captain ***** decided to walk up on me like he was going to hit me. I professionally removed myself and was retaliated against by intawork changing my access to shifts

  Business Response

  Date: 07/22/2025

  Hi *******,

   

  It looks like you have an active conversation in app with our Trust and Safety Team. They have received your incident report and will be investigating this matter.

  If you have any questions, you can ask in chat to the specialist who is handling your case.

   

  Best,

  Instawork

  Customer Answer

  Date: 07/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution being looked into.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:07/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Instawork profile was wrongfully deactivated due to an emergency/diagnosis. I became ill while working at the *****************, and was visibly throwing up in the kitchen before being sent home by coaches. I received no follow up or check in and have been in deactivated standing ever since. It seemed like everybody cared in person but I was able to see that Instawork didnt really care about me in that moment.I contacted support and was told to send in documentation, which I immediately did. I never received a response. When I followed up later, I was told nothing had been received and the support chat was abruptly closed. Since then, Ive been stuck in a cycle of repeating myself, being passed between agents, and getting nowhere. Its been incredibly frustrating and **************** make things worse, the remaining shifts after that were canceled by the business, not by me yet I was penalized for this. I showed up through all of the disorganization, covered my own parking costs before reimbursements were in place, navigated unclear processes, and did everything asked of me. But the moment I got sick and followed protocol, I was removed without further communication or care.I also want to raise a separate but equally important issue that occurred at a Honeywell shift. During this assignment, I experienced rude and inappropriate comments from an older worker. I reported the incident to Instawork and the manager on site and was instructed to leave for my safety which I did but I was still marked negatively for the shift. This was another situation where I did everything right and was assured it would be handled, only to be left with no ************* this point, it feels like I was picked out for speaking up and doing the right thing has only worked against me. Its deeply hurtful to feel ignored, dismissed, and penalized for issues completely beyond my control especially when Ive consistently tried to follow instructions and communicate professionally.

  Business Response

  Date: 07/15/2025

  Hey ******,
  
  Thank you for contacting us regarding your account.
  
  At ********************, we are committed to creating a positive experience for Professionals and Partners on every shift. For that reason, we expect a high level of professionalism from every user of the ******************** Platform and take shift ratings, no shows, and cancellations seriously. You had a high number of no shows, late cancellations, and/or low ratings from Partners and fellow Professionals which constitutes failure to complete a shift in the manner specified by a Partner and/or failure to provide services consistent with the effective operation of the Instawork Platform. This type of conduct is a material breach of the ******************* Agreement, which you accepted as a condition of creating and maintaining a Professional profile on the Instawork Platform. As a result, your Instawork account has been deactivated on April 16, 2024. 
  
  
  ?
  

  Customer Answer

  Date: 07/15/2025

   
  Complaint: 23580674
  
  I am rejecting this response because I was rejected by the business due to me being In the hospital. Once asked to provide that I did. I also sent in a letter about a job I felt unsafe at due to harassment from a man and you guys said that it has been taking care of so how is that still on my profile?? Why wasnt my health information accepted but was ask to send that on?? Why do you guys keep sending in the same automated response and not reading my actual issue. These are inaccurate incidents that you are speaking about. I appealed this and got the run around for year. 
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:07/06/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Not what it says it will do. I met all the requirements for a forklift job. but I never heard anything from anyone, I applied or accepted this job more than once ....Nothing...in fact, it still says "application in review" but the job ended! The link in the app that says, "Congrats, you can start booking shifts now."- does not take you to booking shifts, it takes you to a page that says, " Maximize your earnings on Instawork."-This company seems like a scam just to get your personal information. ..plus there is no way to contact an actual person, just A.I. which just repeats the information. There's nothing "Insta" about this if you're looking for work. The claim this company makes in finding "Insta" work, from my experience.....is false.

  Business Response

  Date: 07/07/2025

  Hi ****,

  It looks like over several conversations with support we were able to assist in getting your forklift certification added to your profile. Initially, there was additional information needed but on my end it is showing you are now approved for the position and can begin picking up forklift driver shifts.

  Please do reach out to our support team should you need further assistance.

   

  Best,

  Instawork

  Customer Answer

  Date: 07/07/2025

   
  Complaint: 23562707
  
  I am rejecting this response because: The response didn't answer, address, or remedy anything I said or alleged. 

  Response was information I already know. The issue was not being able to upload my certificate....the issue was not that I am able to apply for a forklift position.  I am not sure who read my statement but perhaps it would be best if the company's attorney read the statement and explain it to them.

  Sincerely,
  **** ****

  Business Response

  Date: 07/15/2025

  Hi ****,

  The matter which you brought to our support team, your ability to book forklift driver shifts, was resolved with our support team. If there are other matters that you need assistance with, please reach out to our support team directly for assistance.

   

   

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was deactivated while I was working a shift. I never no showed or was late with high ratings and favorited by businesses also participated in coach calls and on call work with a invite to shift lead opportunities so to have my account deactivated took me by surprise, when I believe to have broken no rules. Punished for picking up paid back up shifts that cancelled with no notice before hand.Punished for picking up a shift while on a shift during my unpaid break with no notice before hand.

  Business Response

  Date: 07/02/2025

  Dear Raeshonda,
  
  Following our investigation, we have determined you have violated our Community Guidelines.
  
  At Instawork, we are committed to providing a safe, respectful, and productive environment for our Partners and Professionals to achieve success. Instaworks Community Guidelines prohibit fraud of any kind, including but not limited to conspiring with a fraudulent partner. Engaging in such conduct violates our Community Guidelines, our Terms of Use, and constitutes a material breach of the Contractor Service Agreement, which you accepted as a condition of maintaining a Professional profile on the Instawork platform.
  
  Because of the seriousness of this violation, we have terminated your access to Instawork,your account will not be reinstated. 
  
  Regards,
  Instawork Trust and Safety Team

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a life threatening health condition, I have epilepsy. While having multiple seizures my spouse canceled my shift around the time it was supposed to begin. He informed support of the issue and also told them who he was. The suspended my account indefinitely because I couldnt drive to work while having seizures. I advised them after the fact of the *** **** that protect me as an Adult with a disability. They refused my doctors note and threw me away.

  Business Response

  Date: 07/02/2025

  Hi ******,

   

  Thank you for reaching out. We have reversed your no show on January 17th and reactivated your account due to your medical condition. You may continue to book shifts.

  Please let us know if you have any questions.

   

  Instawork Trust and Safety

  Customer Answer

  Date: 07/04/2025

   
  Complaint: 23490390
  
  

  Request for Accountability
  
  I am rejecting this response due to serious concerns about the conduct and qualifications of your staff. It is my belief that proper training should have ensured they were aware that their actions were not only inappropriate but potentially unlawful. As a result of these oversights, I have experienced significant hardshipfalling behind on bills, accumulating debt, and enduring a prolonged period of depression, all while already facing personal challenges.
  
  
  I placed my trust in your company to support professionals like myself who are certified and qualified to perform the work. Instead, I was subjected to treatment that disregarded both industry standards and basic fairness. The individuals tasked with screening candidates have, in my case, undermined my qualifications and ignored the documentation I provided.
  
  
  It is deeply disheartening to be told that I do not qualify for positions I trained and studied forparticularly by individuals who do not hold the same certifications. I have continued to invest in maintaining my credentials, only to see them disregarded by organizations that choose to prioritize unqualified opinions over professional merit.
  
  
  This experience has left me not only financially strained but also disillusioned with a system that seems to devalue the very standards it claims to uphold. I urge your company to review its hiring and screening practices to ensure fairness, legal compliance, and respect for the credentials of those who rely on your platform for their livelihoods.
  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 07/07/2025

  Hi ******,

   

  It looks like your account has been reinstated and you are able to continue working shifts on our platform. Please do reach out to our support team if there is anything else we can assist with.

  Best,

  Instawork

• Initial Complaint

  Date:06/15/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The issue Im experiencing: unpaid wages based on severe miscommunication. Issue #1: Yesterday, I was scheduled to work a 4hr shift. The shift lead asked if I could stay an extra 2 hours. I did, but when I was clocking out the app showed that I clocked out two hours before. I reached out to support, and was informed of what I needed to do. Send a picture of the time sheet Send shift lead contact information Adjust my hours via the app The problem? After your shift, the shift leads contact information is removed. The timesheet is not in my possession. Its not out in the open, its under the possession of whoever is responsible for signing us in/out. App was malfunctioning and wouldnt allow me to adjust my hours. I tried for hours and finally gave up and went to sleep. But I woke up to support closing my issue, stating that due to it being 12 hours after the shift, Im unable to adjust my time. Support has ignored all messages after closing without a solution. No compensation even though I worked. Issue #2: Showed up to my shift on time and ready to work. The problem? The company does not have my account information in their system, which means Im not able to work. If shifts are cancelled within 24hrs of the scheduled shift, Instawork employees are compensated for up to 4hrs (.5 of an 8hr shift) No response from support. No phone to call. Now, my shift attendance is damaged and I will likely be unable to have access to the majority of future shifts.

  Business Response

  Date: 06/16/2025

  Previously, you were unable to adjust the hours because you hadnt clocked out of the shift.
  
  I've raised a dispute on behalf of you for the end time of 10 pm. Disputes are sent to the Partner, who has 3 days to accept or reject the claim. If they dont respond by the deadline, the adjustment will be made in your favor. You'll receive an email once a decision is made.
  
  Approval deadline : June 18, 2025, 10:07 p.m. PDT
  
  I will be closing out this conversation for now. If you have additional inquiries about another situation, please create another ticket, and we will be ready to help you.

• Initial Complaint

  Date:06/12/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i was to be paid by instawork on june 13th and they pushed my payment dates back another 7 days im not gettimg real respose from anyone about this they owe me 170$

  Business Response

  Date: 07/01/2025

  Hello ******,
  
  Thank you for reaching out about the payment. We completely understand how important it is for you to work and earn on this platform. We are sorry to know that you are facing such an issue. We will check and assist you further on this.
  
  We have checked and we can see that the payment was not processed due to a glitch in the payment processor system. Please do not worry, we would be glad to let you know that we have now processed the payment to your Debit Card that we have on file. You can check and update in the app. Rest assured, this has been taken care of.
  
  Thank you for being part of the Instawork community, and we wish you a great year ahead! Take care!
  
  

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I show up for my scheduled work shift. I dont get paid

  Business Response

  Date: 06/16/2025

  Hello!

   

  We would need additional information to resolve this issue for you. Please write into our support team with the date of your shift, partner and position as we will look into this for you.