ComplaintsforParamount+

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Additional Complaint Information

Customer Complaint:

BBB's profile for Paramount+ was created in August 2004. A review of complaints was done in November 2023. Complaints processed by BBB concern subscription and technical issues.

BBB encourages consumers to review the following link. This includes Paramount+ Subscription Terms as well as refunds, cancellation policy information and Technical support.

https://www.viacomcbs.legal/us/en/pplus/sub-terms?r=www.paramountplus.com

https://help.paramountplus.com/s/

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Initial Complaint
04/20/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
This streaming service has not worked properly from day 1. Constant buffering and the streaming of live programming is IMPOSSIBLE. It buffers, freezes completely, goes to a black screen and finally, just boots you out and closes. EVERY SINGLE TIME. I have followed all recommendations as advised by them, tried the sevice on various devices and it just doesn't work! Period. I do not have a problem with any of my other streaming services. I've only had this for 34 days and paid the full amount for 12 months. The say they won't give refunds. So I'm stuck for $127.19 and a useless service? That's unbelieveable and just WRONG.
Business response
04/22/2024
Dear ***,

Thank you for reaching out to us about the issue you encountered with streaming on Paramount+. We understand how frustrating this must have been and we sincerely apologize for the inconvenience. We researched your case and as a result, we issued a refund in the amount of $127.19. Please allow 7 to 10 days for processing to your financial institution. We've also canceled your subscription effective immdiately and you'll receive a confirmation email in the next 24 hours.

Your experience with Paramount+ is very important to us and we hope this resolves the issue. However, if you still have concerns regarding this matter, please let us know.

Have a great day!

Regards,
Paramount+ ****************
Customer response
04/22/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
04/19/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Was previously a subscriber in 2023. In March 24, was offered one month free to come back, then $11.99/month afterward, and accepted the offer.Then was almost immediately billed the $11.99, no free month given. Contacted **************** and was offered 2 months free, beyond the month I had been charged for.Nearing the end of the month for which I paid, after being wrongfully charged, I am now recieving notifications that I will be billed in May, 2024.When I contacted **************** (which is NOT easy, they make it almost impossible) they state that the 2 extra months end in May. Now, do the math... I paid for March to ****** and then was promised two months free for thier error in charging me for the first Month. So a total of THREE months. How is March to MAy 3 Months?Very unhappy and now distrustful of the way Paramount does business.
Business response
04/22/2024
Dear *****,

Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and we sincerely apologize for the inconvenience. We researched your case and as a result, we issued a refund in the amount of $11.99. Please allow 7 to 10 days for processing to your financial institution.

Your experience with Paramount+ is very important to us and we hope this resolves the issue. However, if you still have concerns regarding this matter, please let us know.

Have a great day!

Regards,
Paramount+ ****************
Customer response
04/23/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
04/17/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Paramount+ has no way to actually file A complaint about the service. My problem is that the ads start with a timer, then it rests and starts over and over preventing me from viewing what I am watching. Not a one time issue and many others on Reddit are reporting the same issue and have been for a while. This is the only app on which I can watch champions league soccer. Basically I cant watch what I am paying for.
Business response
04/17/2024
Dear ******,

Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

Please call **************** at ***************** days a week from 9 a.m. to midnight ET, so we can investigate this further.
Your experience with Paramount+ is very important to us and we hope we can resolve the issue. If you still have concerns regarding this matter, please let us know.

We look forward to assisting you.

Regards,
Paramount+ ****************
Initial Complaint
04/16/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
PARAMOUNT + streaming subscription was cancelled Feb 12th, 2024. I called Paramount + today, April 16th, 2024 because Paramount charged me the last 2 months at $5.99 monthly. Paramount said I opened the account on Feb ********* which is FALSE, they agreed to reimburse me 1 month & are keeping $5.99. I want the other $5.99 credited to my account and a complaint filed against Paramount +
Business response
04/17/2024
Dear ****,

Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and we sincerely apologize for the inconvenience. We researched your case and as a result, we issued an additional refund in the amount of $5.99. Please allow 7 to 10 days for processing to your financial institution.

Your experience with Paramount+ is very important to us and we hope this resolves the issue. However, if you still have concerns regarding this matter, please let us know.

Have a great day!

Regards,
Paramount+ ****************
Initial Complaint
04/15/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
This company will not stop contacting me. Your case system is beyond buggy. Every time I have contacted customer service, I get yet another case opened. When I respond to said email, another case is open. I swear at this point I have thousand cases now. Every two week, it pops up, saying our tech team is working on your issue. You have not done a single thing. Read my instructions carefully.I want my account deleted and information removed from your system. I want no further contact or emails. Its really become annoying. This is why i unsubscribed, terrible service start to finish. Here are the case numbers I got about god knows what ******** ******** PLEASE DONT CREATE ANOTHER CASE FOR THIS< JUST DELETE ANY AND ALL CASE FROM MY NAME>PArdon the lettering, but this is legit stressing me out, wish I never subscribed
Business response
04/16/2024
Dear ***,

Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and sincerely apologize for the inconvenience.

After researching your case, we can confirm that a member of our ************* team spoke with you on 4/02/2024, and assisted you regarding this matter. Furthermore, your personal information has been removed from our system per your request.

Your experience with Paramount+ is very important to us, and we hope this resolves the issue. However, if you still have concerns regarding this matter, please let us know.

Have a great day!

Regards,
Paramount+ ****************
Customer response
04/17/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************
Initial Complaint
04/15/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Paramount been charging me monthly but i am unable to get into account. Rep claims no emails given to them matches anything but they are charging me for the last couple of months. I have not been using the service APR 17 2024 POS Hold, PARAMOUNT+Miscellaneous
Business response
04/16/2024
Dear ********,

Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and we sincerely apologize for the inconvenience. We researched your case and as a result, we issued a refund in the amount of $5.99. Please allow 7 to 10 days for processing to your financial institution. We've also canceled your subscription associated with g***aineb***s@y***o.com and you'll receive a confirmation email in the next 24 hours.

Your experience with Paramount+ is very important to us and we hope this resolves the issue. However, if you still have concerns regarding this matter, please let us know.

Have a great day!

Regards,
Paramount+ ****************
Customer response
04/17/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
04/12/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Dear Paramount +This is the second time I have noticed Digitization problems with the server.Scream and Transformers do not work properly.Please fix this issue and identify why exactly this is occuring on my android Device which is a ******** used for DJ Mode to cover music Genres for ****** (*****), *********** Photography (***************** presents ******************) and the urgent nature for you to ensure I receive a refund since this is the second time the device has malfunctioned on my smartphone. Patscan/Evolv/Elks.
Business response
04/16/2024
Dear ******,

Thank you for reaching out to us about the issue you've encountered while streaming. We understand how frustrating this must have been and sincerely apologize for the inconvenience. Please call **************** at ***************** days a week from 9 a.m. to midnight ET, so we can investigate this further.

Additionally, our records indicate that you signed up through ****** Play and we are therefore unable to manage your account. If you have any account-related questions (i.e. billing, account changes, refund requests etc.), please contact ****** Play directly for further assistance using the information below:
**************
*************************************
************************************ (Android TV)

Your experience with Paramount+ is very important to us and we hope this resolves the issue.

Regards,
Paramount+ ****************
Customer response
04/16/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************** *************************
Also Known as ************************* Heartland
Emeritus Annabelle

Listen to Matchbook of Dance 2: ************** by Dj ********************* on #SoundCloud
*******************************

Listen to Crab (Organ Trail Soundtrack) by Dj ********************* on #SoundCloud
*******************************
Listen to ****** Door by Dj ********************* on #SoundCloud
*******************************

I applaud Paramount for their advocacy on LGBTQ Civil Rights, should you need advocates at a Family Court Level email **************************** and submit your consent form to Ocrcas.ed.gov
Initial Complaint
04/08/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On March 18th, 2024, I redeemed a Paramount+ 30 day free trial from Xbox gamepass. On the 28th of March is when the account was activated, and the code applied. This means I should not have been charged for ANY transaction. However, I was charged ***** for the subscription. I called their customer service line and they told me the code Xbox gave must have been wrong. They checked and sure enough, it was a 30 day free trial. They refused a refund saying that it would cancel my subscription because of non-payment. What's the point of the free trial if you still have to pay the price?
Business response
04/10/2024
Dear ****,

Thank you for reaching out to us about the issue you encountered with redeeming your promo code. We understand how frustrating this must have been and we sincerely apologize for the inconvenience. We researched your case and as a result, we issued a refund in the amount of $11.99. Please allow 7 to 10 days for processing to your financial institution.

Your experience with Paramount+ is very important to us and we hope this resolves the issue. However, if you still have concerns regarding this matter, please let us know.

Have a great day!

Regards,
Paramount+ ****************
Customer response
04/11/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
04/07/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Totally unable to navigate the PS4 app. Additionally, the Paramount Plus had misleading advertisements which indicated that it, with the showtime addition, carried the **** women's championship, which was not the case. I logged on for about 10.minutes until I realized the false advertising, I want a refund.
Business response
04/09/2024
Dear *******,

Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and we sincerely apologize for the inconvenience. We researched your case and as a result, we issued a refund in the amount of $12.83. Please allow 7 to 10 days for processing to your financial institution.

Your experience with Paramount+ is very important to us and we hope this resolves the issue. However, if you still have concerns regarding this matter, please let us know.

Have a great day!

Regards,
Paramount+ ****************
Customer response
04/09/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
04/06/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Constant lagging, constant rebooting, makes watching any show on this service impossible. I went through the ** app to cancel my subscription, but somehow it was renewed for a year. Had to go through the website to actually cancel the subscription, but according to Paramount + a refund is not possible. This service is horrible. It is a painstaking experience to watch any episode on this service.
Business response
04/09/2024
Dear ******,

Thank you for reaching out to us about the issue you encountered. We understand how frustrating this must have been and we sincerely apologize for the inconvenience. We researched your case and as a result, we issued a refund in the amount of $54.23. Please allow 7 to 10 days for processing to your financial institution. We've also canceled your subscription associated with r***rt.ma***on10@g***l.com effective immediately and you'll receive a confirmation email in the next 24 hours.

Your experience with Paramount+ is very important to us and we hope this resolves the issue. However, if you still have concerns regarding this matter, please let us know.

Have a great day!

Regards,
Paramount+ ****************

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