ComplaintsforCoverHound, Inc.

• Initial Complaint

  11/21/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have already filed a complaint with this company so please refer to this. Coverhound was preventing me from cancelling my coverage with them. My new insurance provider *************************** at State Farm sent original cancellation declarations page on 07/21/21. **** had to send over multiple cancellation requests to the company. They claimed "they did not have a fax machine". As my new insurance provider **** said he had never seen such shady business practices during his time as an insurance representative. Myself and **** had to call multiple times and I was only able to reach an actual person on the phone after I filed my first Better Business Bureau complaint. Coverhound dragged their feet until 08/09/2021 until another billing cycle until they would cancel my policy. They did cancel at this point on 08/09/2021 and I have email stating that the docusign was complete on this date. They said that I would be getting a refund and I did not owe them any money, but now they claim I owe them $122. I filed a complaint with my bank at that time to stop payment of the $122 as this is absolutely not a valid charge. Coverhound has voicemail recordings of this interaction as well. Please contact ************ to contact my State Farm representative, I would love to send over emails as well, they paint quite the picture in addition to my summary above. My credit has decreased since this has happened and I have an email from *****************************, ************************************* a collection agency. Should I report them as well? The fact that they would do business with a company like this is troubling. I want my credit score changed, this debt to be clean and for this company to go out of business. This is unacceptable practice and the fact that I have to go through a complaint again is frustrating to say the least. I am looking at buying a car soon as I just graduating with my doctorate in physical therapy. I need this resolved ASAP so I can do that.

  Business response

  11/23/2021

  Please see the attached response for Case ID ********. 

  Respectfully, 

  *********************

  *********************************** 

   

  Customer response

  11/23/2021

   
  Complaint: 16167908
  
  I am rejecting this response because:
  
  Unfortunately I submitted documentation immediately back to Coverhound, the delay past the August 4th date was on your end. Additionally, your recording on the 9th should confirm when I asked "Will I be charged anymore?" Coverhound representative responded with no at that time. Therefore, I believe your justification is not correct. I am happy to send over emails showing that but you should have that recording from that time. 

  
  

  Second: I imagine if you thought I owed you money that I would have gotten monthly or two times a month correspondence saying I owed money. It is now late November so saying that "you made every effort to reach me" is incorrect and my credit score has since suffered. Please get rid of $122 charge and more important than the money is a credit score correction. 
  

  
  Sincerely,
  
  *************************

  Business response

  11/30/2021

  Please see attached response. 

• Initial Complaint

  08/07/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I reached out to cancel my auto insurance policy with Coverhound on July 18th. I reached out to them via phone and a message on the computer. I was unable to talk with anyone at the company or leave a voicemail at that time. I called again on July 19th and July 20th. I then decided that I was going to sign up with State Farm insurance and see if they could cancel my old policy with Coverhound insurance. Matt (************) at State Farm Insurance sent over a declarations page trying to cancel my insurance. They then told Matt that they did not have a Fax number and gave him a bunch of trouble. They got back to me on July 29th telling me I needed to have a voice confirmation to cancel and docusign a document. Unfortunately, I have been unable to even leave a message with the company and have not received anything to Docusign. $122 came out of my account on August 7th 2021. I want to be refunded, make sure I am not charged again and hopefully some changes at Coverhound.

  Business response

  08/10/2021

  Please see attached response 

  Customer response

  08/11/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Matthew *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩