Business ProfileforSonder USA Inc

I booked a reservation in October 2023 for April 2024 which was months in advance. Received a confirmation that my booking was confirmed. Later I was sent a "verification link" after my card was charged. I attempted to access the link for days without success. Called them and was told I should try using their app instead of the computer. Still without any success. Asked them what was the alternative should I continue having the problem and they said I wouldn't be able to stay on the property when arriving. I demanded to speak with a Supervisor who called me back and after confirming their issue I was asked to upload my DL via a direct link. After accessing the link, I had to upload my DL and they wanted me to stand in front of a camera and take my pic as well and only had 15 min. to comply. I wasn't in any way presentable to take a pic as I was still in a robe and not long having woke up but I figured I'd just get it out of the way. Process said congrats, I was verified. I called immediately to confirm this and asked if anything further was required. The response was no and if so they'd let me know within 3 days prior to my arrival. Which by all rational standards didn't make any sense to be so close to the day of arrival.Then within an hour or less I received an email that they cancelled my booking. This was done within a couple of weeks prior to my time of arrival and within hours of completing the verfication. I also have found others stating they were told "We only accept reservations we're confident won't violate our house rules" Their entire process wreaks of stereotypical allegations allowing them to pick and choose base on their assumption who should be approved to stay based on a pic.They said I'd be fully refunded; but I was placed in a predicament where all rates for hotels were now doubled/tripled; and many adjacent locations were already booked. They totally ruined our Anniversary which we'd been planning for months.