ComplaintsforGiftRocket

Gift Cards

Current Alerts For This Business

Pattern of Complaint:

GiftRocket came to BBB’s attention in July 2011. A review of complaints was completed in October 2022. Based on BBB files this company has a pattern of complaints. Complaints on file state that consumers receive no response from the company when reaching out to resolve issues and are unable to redeem their giftcards.

BBB has reached out to GiftRocket to address the above issues. To date the business has not responded to BBB's request.

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Initial Complaint
04/05/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Bought my parents a $200 gift card through Gift Rocket to use for **********************. When attempting to redeem via depositing into a checking account, the transfer never happened. The transfer was I initiated 1/1/2024 and as of today (04/05/2024), the $200 was not transferred. I'd like to get my money back.
Business response
04/18/2024
Please see the attached response.
Customer response
04/19/2024

Complaint: 21535302

I am rejecting this response because Gift Rocket NEVER contacted me to resolve this issue. There was NO communication between Gift ****** and I about not being able to recover the $200 I spent on a Gift card that was never transferred to my specified bank account.

Sincerely,

*********************
Business response
04/19/2024
Please see the attached response.
Initial Complaint
04/03/2024
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
We have discovered unauthorized gift card sales by GiftRocket in *********'s name (***************************) online for a while ago. We had contacted them to stop doing that and they promise to stop but I still see it's still going on. This undermines our business and risks inconvenience to our loyal customers. Please cease these sales immediately and invalidate existing unauthorized gift cards. We expect a swift resolution to protect *********'s reputation and our customers' interests.
Business response
04/03/2024
Please see the attached response.
Customer response
04/03/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************
Initial Complaint
04/01/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
My mother sent us a gift card for our anniversary through GiftRocket ($50). I received the email, and followed the steps to claim the funds. I opted to transfer the $50 to our Venmo account. Upon doing so, I received a confirmation that the funds would be transferred shortly, and that I would receive a confirmation email. However, I never received the $50 in our Venmo account nor did I receive the email. I would like to have the funds in our Venmo account or to have the amount refunded back to my mother.
Business response
04/03/2024
Please see the attached response.
Customer response
04/03/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
However, for future reference, it would be helpful to disclose that the transfer process can take some time when electing to utilize that option. It is a bit misleading.
Sincerely,

***************************
Initial Complaint
03/27/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was sent a giftcard for $140 yesterday on the website it said I would get my payment same day via PayPal. I sent an email to support and they said it would take a business day to get past the security. Its been a business day and I still have no money. #U340VTIVIOIHKIZBEA Is the confirmation code. If the money isnt put in my account or returned to the purchaser we will be taking legal actions
Business response
03/28/2024
Please see the attached response.
Customer response
03/28/2024

Complaint: 21495848

I am rejecting this response because: its unacceptable to not be able to provide a reason why it was canceled. This company seems like a money grab who wont do anything unless they are held accountable.

Sincerely,

*********************
Business response
03/29/2024
Please see the attached response.
Initial Complaint
03/26/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I received a gift card from my Daugher-in-law. It was $50 from GiftRocket.com. I followed the instructions without any mistakes and chose to have the money sent to my son's Venmo account. The money never transferred, yet now the giftrocket.com site says the card has been redeemed and the money sent. It has not.
Business response
03/27/2024
Please see the attached response.
Initial Complaint
03/16/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I purchased a $200 gift card for my daughters birthday. It said it went to her Venmo, and it never arrived.
Business response
03/17/2024
Please see the attached response.
Customer response
03/18/2024

Complaint: 21443202

I am rejecting this response because:
My daughter never received the money. We have been checking her Venmo ever since they said that it was accepted, but it never arrived, and she never received anything to that ***** address that they said they sent instructions to.
Sincerely,

*********************
Business response
03/25/2024
Please see the attached response.
Customer response
03/25/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
02/13/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My 14 year old daughter purchased a $25 gift from them and gave it to me as a present. I tried to redeem it and was told it had expired....? Here is there response: Your gift has expired. The GiftRocket Prepaid Gift is a cash-equivalent gift redeemable through the GiftRocket website. It is not a gift card that is accepted by third-party merchants and as such is not covered by the **** Act's regulation of gift cards. I find it interesting that they have to disclose the **** Act regulation which they obviously have avoided so they can just add these unused gifts to their profits. Ripping off a 14 year old girl, who certainly didn't understand these expired, and profiting from her hard earned babysitting money is disgraceful. Avoid this company, just buy gift cards directly.
Business response
02/14/2024
Please see the attached response.
Initial Complaint
01/31/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Purchased a gift card for a Birthday gift on April 5, 2023 for a birthday present on April 17, 2023 Never provided a email address for the recipient yet it was redeemed with an email address. We only learned of this on 1/30/2024 when he went to redeem it. How does this happen card was in his possession and no one knows this individual ******************** and they redeemed before this card was even given to **** ****** ***** We see that they redeemed on ****** on the 21st of April 2023 I hadn't given him his gift yet Never will I use this website again I am embarrassed and totally frustrated
Initial Complaint
01/27/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I bought a gift card on gift rocket and the confirmation email that i redemeed says redeem and it will be sent. Never was. I sent an email to customer service and an auto genreated email wast sent back. I would like the funds I paid for.
Business response
01/29/2024
Please see the attached response.
Initial Complaint
01/25/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Just as I have read many other complaints about the same business on here, I too have been scammed out of $200! My father sent me TWO different attempts at a $100 gift card and both times, it claimed it was redeemed, and then, after I complained about not receiving my money, both times, they said it was simply canceled, and never returned the money to my fathers account! I will be taking legal action if I have to because this is just ridiculous that they are able to scam so many other people without being shut down!
Business response
01/26/2024
Please see the attached response.

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