ComplaintsforOliver Space

On 4-30-2022 they made unauthorized charges on my Mastercard for $44.79 & $491.63. On 3-8-2023 & 3-15-23 they made unauthorized charges for $743.99.

I rented furniture from Oliver Space on multiple occasions and the customer service was always great. Recently, one of my orders stopped auto-billing and I got a collections notice in the mail saying I owe the full MSRP of the last two pieces I ordered. I have two other active orders with Oliver Space that are still billed monthly with an active credit card, but I don't know why this third order has stopped auto-billing. There is no way to fix it on the site. Since then, I've tried contacting Oliver Space on multiple occasions and have received sparse replies that promise a response from the Collections Team soon. There's no phone number or chat option so my correspondences with them are limited to vague emails that aren't very helpful. If I don't pay the Collections by 01/06, my credit will likely be impacted but it's not the amount I owe. Also, there is no functionality to pay the amount I actually owe on the website.At no point did Oliver Space tell me I had a balance or give me an opportunity to pay the months I didn't pay (through no fault of my own, again, the credit card is valid and on auto-pay for other active orders) -- they simply sent it to Collections.

Today's complaint follows a series of poor communication and misleading practices from a company called Oliver Space that provides rental furniture. When I have attempted to contact their customer service, they only allow customers to interact with a chat bot, or you can send an email. I asked someone to call me to resolve previous issues because I was experiencing difficulty resolving them via chat bot or email, and they said that they do not offer telephone customer service. I am extremely frustrated with their services and feel mislead by their marketing/website, but I was told that I am unable to return the rental sofa until a lease contract ends in January 2023, else pay the remaining monthly rental amount that would be incurred until January 2023 to end the contract. Recently, I received a debt collector's request for the full price of the rental sofa that is in my home and that I have made monthly rental payments on since April 2022. I have received no prior communication about a debt owed. Their customer account dashboard shows only extremely limited details that indicate that everything is ok, except that it is not showing credit for the full amount that I have paid monthly since April, it only shows a small amount. I have not received any emails from Oliver Space except for the ones that are replies to emails that I initiate. I searched all email folders including spam, and I see one email from May 26th when my card did not go through. I then updated payments and it has been set on auto-pay since. When I tried to resolve the issue of the debt collector with Oliver Space, I received a generic response about auto emails and that he cannot adjust my balance with the creditor. Their website is so limited in information that I did not know that I was committing to a contract when I first signed up for the service - the marketing indicates a flexible service that allows people to rent and return furniture as needed.

After 3 failed attempts by the Filer to reach a manager and/or supervisor with this company via email, since this company does not have a phone number for customers to call, the Filer received a highly unprofessional, aggressive and threatening email from a ******** informing the Filer that any and all problems the Filer has experienced with their account is the Filers fault solely and that the company takes no responsibility for an employees errors on the account and breach of authority as well the fact that the company chose to, without warning to customers, change the form of payment they accept thus putting customers like this Filer into potential default. This company refuses to speak with the Filer over the phone and refuses to discuss the errors the Filer has experienced on their account and be accountable in any way, shape or form. The Filer has reached out to this company again via email today only to have their 3 email requests ignored and an email statement informing the Filer that their account was being moved to their collections team. This is a retaliatory action by the representative ******** after the Filer made 5 attempts via email the week of June 21st to be put in contact with a manager or supervisor to discuss and resolve the errors on the Filers account. ******** refused to see or address any of the Filers issues, documentation, etc because they did not match the information she claimed to have. In all the time, (2 years) the Filer has been a customer of this company, all requests to speak to a manager or supervisor have been ignored and unfulfilled. The Filer learned only recently that the only representative of this company they had been able to make contact with, was not authorized to have handled the Filers account in any way.

This company has done away with its phone line, without prior notification to customers. The only way to contact this company is through email or their web chat option. This has caused great problems for the Filer in terms of having proper and timely care of their account take place, questions and concerns addressed and answered. This company has also changed, without prior notification to customers that it was coming, the payment methods they accept and how they are processed. This company did this with no prior notification or assistance to customers who had used a particular payment method with this company up until the time this company made an across the board change affecting many customers. Lastly, this company does not present a clear and easy path to reaching a manager/supervisor to address account issues and concerns. The Filer has been in contact with a customer service representative within the last eight months who does not, in fact appear to have the authority to address or resolve any changes on a customers account and now no longer works in the customer service department leaving the Filer very concerned for the status of their account and its future upkeep.