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Business Profile

Online Shopping

Wish

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

Customer Complaints Summary

  • 229 total complaints in the last 3 years.
  • 31 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/23/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subject: Formal Complaint Regarding Non-Payment by ************************** (ContextLogic Inc.)To Whom It May Concern,I am writing to formally file a complaint regarding the non-payment of merchant settlement funds by **************************, operated by ContextLogic Inc.I am a verified international merchant on the Wish platform, operating under the merchant account name guangzhouingtimepteltd (Store ID: *************************. As of December 15, 2024, Wish has failed to disburse a settlement payout of $1,750 USD that is rightfully owed to my account.Over the past six months, I have made multiple attempts to contact Wishs merchant support team through their official channels, but I have received no response, acknowledgment, or explanation to date.This prolonged delay has caused substantial disruption to my business operations and clearly violates the terms of the merchant agreement that governs our participation on the Wish platform.I hereby request the following:That ContextLogic Inc. immediately releases the overdue $1,750 USD settlement payment.That a formal written explanation is provided for the reason behind the delay.That an investigation is conducted into the merchant settlement practices at **************************, as this issue may reflect a broader pattern affecting other small business merchants globally.

  • Initial Complaint

    Date:05/21/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In October 2024, I purchased nine handbags from a merchant on **************************. Upon delivery, I received only seven items, all of which were counterfeit and did not match the product descriptions or photos advertised on the platform. Additionally, my payment card was overcharged for the two missing handbags. Despite submitting multiple refund/return requests through Wish.coms system and providing photographic evidence of the fraudulent goods, the merchant deleted their account and ignored my claims. To compound this issue, the merchant falsely reported me as committing fraud to **********, which has unjustly restricted my ability to open a credit card and damaged my financial reputation. I am the victim of this merchants deceptive practicesnot the perpetratorand I have attached evidence including photos of the counterfeit items, order confirmations, and screenshots of ignored communications. I request that ************************** issue a full refund for the overcharged amount and counterfeit goods, formally notify ********** to retract the fraudulent accusation, and ensure my credit eligibility is restored. This case violates FTC rules against deceptive advertising and the Fair Credit Billing Act, and I urge the BBB to intervene promptly to resolve this matter.

  • Initial Complaint

    Date:04/14/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint taken in dictation by BBB *** SS 04/14/2025 I received clover stickers and ordered headphones. I received the wrong item. I would like to receive a refund or a credit. Wish should be out of business.

  • Initial Complaint

    Date:03/24/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subject: Formal Complaint Against ************************** (*************, **********) / ******************************************* Dear BBB,I am Eira May *. ******, a seller on ************************** based in the ***********. I am writing to express my deep dissatisfaction with platforms practices and to seek urgent resolution. I joined ************************** earlier this year and sold 11 products, totaling $6,983.26 in ********** issues began when I had pending orders, which I eventually resolved. I requested to close my store after my grandmother passed away in March 2025, and I wanted to withdraw my earnings. However, I faced significant obstacles. Through chat (as there is no call center), I was informed I would need to pay fines of $1,500 and an additional $1,000 to close the store. I complied, but the next day, I received another message imposing a fine of $2,500. My funds were frozen, and despite fulfilling all orders, I am still being fined.I have tried contacting customer service for resolution but received no assistance. Ive asked for a managers contact and clarification, but have been ignored. To make matters worse, I received a threat of a further fine of ***** USDT, causing me extreme anxiety and confusion. I am left in fear that paying these fees will only result in more fines.I kindly request the immediate release of my funds, a refund of the unfair fines, and clarification on WISH policies. I also ask for direct communication with a senior representative who can resolve this issue.Please address this matter urgently. The lack of communication and fairness is unacceptable, and I seek an immediate and just resolution.Sincerely,Eira May *. ******

  • Initial Complaint

    Date:02/17/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 01/14/25 via Wish e-commerce App, I placed a combined order with my shipping address: Ranmi Aduloju: *******************************************The combined order included a specific item: SONGMICS Shoe Rack, 10 Cubes Shoe Organizer with Doors, 40 Pair Plastic Shoe Storage Cabinet, for Bedroom, Entryway, Steel Frame, Plastic Panel.The cost price paid for the SONGMICS item in question was $36.93 At about ***** pm on Tuesday 01/21/25, I received a notification from Wish stating Ranmi, signed, sealed, delivered: Its yours! Your Wish package has arrived. Thanks for shopping with us (end with a spectacle on the face emoji). I promptly ran outside to the front door and the backyard no package was there. Immediately, I sent a message to Wish that theres no package left outside of my house. The notification message says signed. I live alone so who signed for the package?Wish Support Agent later replied that I contact *** with the tracking #: 1Z0698X3YW38268794. I contacted *** twice. Each time I called the ***, I was told that the package was delivered to the address on the package in ************* that was different from my name and my address. *** also asked that I contact the shipper, which I did. Three times I contacted the shipper - lvwenjia Store (the store that sells the SONGMICS item on Wish App). However, I never got a response back to my message.I have contacted Wish more than 5 times, yet Wish keeps repeating the same message that my package was delivered and re-directing me back to ***. Yes, it was delivered but not to me, it was to a different address on the package according to ***. I expected Wish to check with *** on the apparent delivery mix-up but Wish support never follow-up with the ***. Wish company has shown that customer satisfaction is not their priority. Im requesting that Wish gives me my purchased item ASAP or refunds my money to my account the amount of $36.93 paid for the good I never received. Thank you. Ranmi Aduloju

  • Initial Complaint

    Date:02/13/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A week ago on January 23rd 2025 I made my first purchase on ************************ and it was a nightmare. I thought since they sell cheap items that I can get a wheelchair for $185.53. I purchased the wheelchair and waited 3 days for shipping confirmation but the confirmation or tracking never arrived. I sent the seller one email every day asking for tracking or if they ship the item and I got no response even after six emails. I contacted ************************ and they kept telling me to wait so one week went by and they finally realized it was a scam so they said they will refund the money but it has been 11 days Feb ***** and I still do not see the refund. I contacted ****** because I paid with ****** credit but they are telling me to contact Wish, the strange thing is ****** is supposed to get my money back when I get ripped off. Stay away from ************************ or you will get scammed unless you're buying small items.

  • Initial Complaint

    Date:02/04/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A week ago on January 23rd 2025 I made my first purchase on ************************ and it was a nightmare. I thought since they sell cheap items that I can get a wheelchair for $185.53. I purchased the wheelchair and waited 3 days for shipping confirmation but the confirmation or tracking never arrived. I sent the seller one email every day asking for tracking or if they ship the item and I got no response even after six emails. I contacted ************************ and they kept telling me to wait so one week went by and they finally realized it was a scam so they said they will refund the money but it has been 4 days and I still do not see the refund. I will most likely contact ****** because I paid with ****** credit. Stay away from ************************ or you will get scammed unless you're buying small items.

  • Initial Complaint

    Date:01/07/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Around nov. 27th i ordered 3 items totaling to about $77.00 and some change, the items where supposed to have been delivered around dec.5 - 25th. The postal service which is **** and fedx states that they have delivered my items but I never received the items in question. I don't doubt that they delivered my items but I live in a high theft area, so I didn't receive my items. I made this fact known to wish customer service representatives. ********************** is not trying to comply with the refund policy that they have and refund my money back, which has caused a great inconveniences.

  • Initial Complaint

    Date:01/01/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 16th, 2024, l purchased an automatic ******** watch that did not work. I returned it for refund, but kept getting offensive messages and my purchase history since 2017 was erased.

  • Initial Complaint

    Date:12/19/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered $100 worth of merchandise that wish failed to change my shipping address and even though I caught it before the order was filled n shipped out wish refused to stop the order going to wrong address and refused a refund .
    Wish has no live representatives which is very unprofessional considering volume of customers and extremely aggravating when you have an emergency that needs immediate attention. I would like my money back that wish basically gave to some stranger.

Wish is NOT a BBB Accredited Business.

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