We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Digital Marketing

AMVS Online

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Digital Marketing.

Important information

  • Customer Complaint:
    BBB’s file for AMVS Online was created in June 2021. A
    review of complaints was completed in October 2024. Complaints on file concern
    issues with subscriptions.

    BBB encourages consumers to review the company’s Terms and
    Conditions, specifically the Subscription, Cancellation and Refund Policy
    sections.

    https://amvsonline.com/terms?locale=en

Complaints

Customer Complaints Summary

  • 33 total complaints in the last 3 years.
  • 25 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/17/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I thought I was renewing my Georgia liscense but I was somehow rerouted to this company fortunatly my bank caught this in time

    Business Response

    Date: 07/18/2025

    Dear *****,

    Sorry to hear that your experience with us has been difficult, we do try to make the pricing and service details as clear as possible. We have contacted you via email with further assistance.

    Please don't hesitate to reach out to us directly so we can help you with any other concerns you may have, simply by confirming the credentials of the account in question. You can find us at the following link: ****************************************.

    ******* *******
    AMVS Online Support

  • Initial Complaint

    Date:07/08/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today I looked at my bank account seem a charge that was suspicious so I looked into it more come to find they were charging me from October 2024 to recent 10. 95 I call them and they said we put in our email and we registered with them I do remember trying to renew my registration and that's how they got my information I asked for a refund and they told me they could only pay me back four months not happy I feel that we should get refunded from 2024 so now we don't have an account with them

    Business Response

    Date: 07/15/2025

    Dear ****** ******,

    I hope this email finds you well.

    I am writing in reference to the query that you have forwarded to the BBB regarding the charges you have received from AMVS Online.

    To explain further, the service allows you to check your vehicle registration status online, and set reminders for up to five vehicles of your vehicle registration expiration and your vehicle service due date. It also gives you access to our cost-saving tools, full vehicle reports and special offers. This was activated on the website (*********************************) with the email address *************************************.

    Access to the service is a $10.95 monthly fee which is for access to full vehicle information for vehicles added, critical alert reminders, ********** locator and websites, registration fee information, electric charging locations, bill of sale templates, and so much more.

    Please be informed that our website does not have any affiliations with any state ***, or government office, for that matter. We do provide links to the state DMV websites where you can pay for your vehicle registration renewal.

    We would not normally apply any further refunds as under the Company Policy, only the last subscription fee would be eligible, regardless of service usage amount. You can find further information regarding the legal Terms and Conditions of an activated and verified account here: *********************************account/terms. Please consider this as the contract agreed upon as advised on the page.

    However, in light of your concern, we have agreed on this occasion to extend the refund policy to cover an additional 5 months for you as a gesture of goodwill, despite the feature to renew registrations being available via the service. Please note, the account has been refunded minus the first month's fee, due to the account being verified. You should receive this within 5-10 business days, depending on your banking provider.

    Also, I can confirm that your account has already been canceled on 7/8/2025, and you will not receive any further charges or messages from us.

    Should you need further assistance, please contact us through: *********************************contact.

    Warm Regards,

    ***** *******
    AMVS Online Support

  • Initial Complaint

    Date:06/21/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** ********

    Business Response

    Date: 06/25/2025

    Dear ****,


    Sorry to hear that your experience with us has been difficult, we do try to make the pricing and service details as clear as possible. We have contacted you via email with further assistance.


    Please don't hesitate to reach out to us directly so we can help you with any other concerns you may have, simply by confirming the credentials of the account in question. You can find us at the following link: ****************************************.


    ******* *******
    AMVS Online Support

  • Initial Complaint

    Date:06/17/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** *****

    Business Response

    Date: 06/19/2025

    Dear ********,

    Sorry to hear that your experience with us has been difficult, we do try to make the pricing and service details as clear as possible. We have contacted you via email with further assistance.

    Please don't hesitate to reach out to us directly so we can help you with any other concerns you may have, simply by responding to our email correspondence. You can find us at the following link: ****************************************.

    *** *****
    AMVS Online Support

  • Initial Complaint

    Date:05/13/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I some how, only now, noticed a charge on my April **** statement in the amount of $10.95. I pulled up the website my statement showed and it was linked to AMVSonline. I called them to find out what this was because I do not recall anything with this company. The representative proceeds to tell me that I had a subscription with them since November 2024. When I told him I did not subscribe he blew that off so I told him 'well then I want it cancelled!' Supposedly he canceled it, but my point is, this is obviously a scam that I have been being billed for 7mths now! This company needs to be investigated! Thank you ******

    Business Response

    Date: 05/15/2025

    Dear ******,


    Sorry to hear that your experience with us has been difficult, we do try to make the pricing and service details as clear as possible. We have contacted you via email with further assistance.


    Please don't hesitate to reach out to us directly so we can help you with any other concerns you may have, simply by responding to our email correspondence. You can find us at the following link: ****************************************.


    ******* *******
    AMVS Online Support

  • Initial Complaint

    Date:05/05/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Starting in January we have been billed by AMVSonline *******, ******* $10.95. it seems to be tied to an auto diagnostic plug in tool we have had for years without any monthly charge. I am sure that inflation has caused additional costs, but I did not sign up for a monthly fee when I bought the FIX ID plug in tool for my car all those years ago.. Nor do I know how they got my ****** credit card number to begin charging me.

    Business Response

    Date: 05/13/2025

    Dear ******,


    Sorry to hear that your experience with us has been difficult, we do try to make the pricing and service details as clear as possible. We have contacted you via email with further assistance.


    Please don't hesitate to reach out to us directly so we can help you with any other concerns you may have, simply by responding to our email correspondence. You can find us at the following link: ****************************************.


    ******* *******
    AMVS Online Support

  • Initial Complaint

    Date:01/10/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Same issue as previous complainants. This business continues to deceive and relies on errors made by the user. Nowhere does the company indicate it is not associated with the Division of Motor Vehicles. Further, the scam continues by disclaiming their part in the deception and blaming the user who entered the info. I have cancelled the credit card I used because I cannot trust they will not sell or use my credit card info illegally. ******.

    Business Response

    Date: 01/13/2025

    Dear ************************ to hear that your experience with us has been difficult, we do try to make the service costs as clear as possible. Unfortunately, we have not been able to locate a matching account.

    I have contacted you directly to request for further information to locate the correct account, so we can further resolve the concern you raised with us. You can find us at the following link: ****************************************.

    Kind *********************identifyelement="453">
    ******* *******
    AMVS Online Support

  • Initial Complaint

    Date:01/02/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I thought I was on the Nevada DMV online registration renewal site and followed all the prompts to renew my registration only to discover after inputting my credit card I was not on the actual NV DMV website. I have emailed them to cancel immediately and am filing this complaint after seeing all the other people who were scammed the same way in ** and Mich. The webssite is clearly designed to make people think they are renewing their registration with the **** Note: both my credit and debit card were flagged as suspicious and I had to call the bank to be able to pay for my groceries. The credit and banking industry are a already alert to this companies deceptive practices.

    Business Response

    Date: 01/13/2025

    Dear *****,

    Sorry to hear that your experience with us has been difficult, we do try to make the service costs as clear as possible. Unfortunately, we have not been able to locate a matching account.

    Please don't hesitate to reach out to us directly so we can help you with your concern, simply by confirming the credentials of the account in question. You can find us at the following link: ****************************************.

    Warm Regards,


    ******* *******
    AMVS Online Support

  • Initial Complaint

    Date:12/24/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Tricked me into thinking this was the *************************** while renewing my registration,

    Business Response

    Date: 12/31/2024

    Dear ****,

    Sorry to hear that your experience with us has been difficult, we do try to make the pricing and service details as clear as possible. We have contacted you via email with further assistance.

    Please don't hesitate to reach out to us directly so we can help you with any other concerns you may have, simply by confirming the credentials of the account in question. You can find us at the following link: ****************************************.


    ******* *******
    AMVS Online Support

  • Initial Complaint

    Date:12/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Well, for starters, I made the mistake of not looking at the ***'s website found on the paperwork sent in the mail for my mother in law's registration renewal ****************** She is elderly so she had asked me to pay for her dues. I did a quick search on ****** and ran into this business. I too have been charged the $10.95 like many others here. I do not recall any such membership fee mention. Before I knew it, my credit card got charged. I NEED my refund of $10.95. I don't want anything to do with company. I don't want any of their services. I have already gone ahead and closed the account.

    Business Response

    Date: 12/31/2024

    Dear ****,

    Sorry to hear that your experience with us has been difficult, we do try to make the pricing and service details as clear as possible. We have contacted you via email with further assistance.

    Please don't hesitate to reach out to us directly so we can help you with any other concerns you may have, simply by confirming the credentials of the account in question. You can find us at the following link: ****************************************.

    ******* *******
    AMVS Online Support

AMVS Online is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.