Additional Information for Brilliant Earth, LLC

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Brilliant Earth, LLC has 11 locations, listed below.

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  Brilliant Earth, LLC

  26 O'Farrell St. Fl 10 San Francisco, CA 94108-5832

  
• 

  Brilliant Earth, LLC

  100 Fillmore St Ste 200 Suite 200 Denver, CO 80206-4921

• 

  Brilliant Earth, LLC

  34 E Oak St Ste 2 Floor 2 Chicago, IL 60611-1231

• 

  Brilliant Earth, LLC

  7863 Girard Ave Ste 303 Suite 303 La Jolla, CA 92037-4227

• 

  Brilliant Earth, LLC

  3332 Cadys Aly NW Washington, DC 20007-3530

Headquarters

26 O'Farrell St. Fl 10, San Francisco, CA 94108-5832

Email this Business

BBB File Opened:

2/16/2007

Years in Business:

18

Business Started:

7/1/2005

Business Started Locally:

7/1/2005

Business Incorporated:

12/12/2012

Accredited Since:

2/21/2007

Type of Entity:

Limited Liability Company (LLC)

Number of Employees:

400

Hours of Operation

Primary

M:

10:00 AM - 7:00 PM

T:

10:00 AM - 7:00 PM

W:

10:00 AM - 7:00 PM

Th:

10:00 AM - 7:00 PM

F:

10:00 AM - 7:00 PM

Sa:

9:00 AM - 6:00 PM

Su:

9:00 AM - 6:00 PM

Additional Contact Information

Email Addresses

• Email this Business
  Primary

Website Addresses

• https://www.yelp.com/biz/brilliant-earth-san-francisco

Serving Area

• Agua Caliente, CA
• Alameda, CA
• Alameda Point, CA
• Alamo, CA
• Albany, CA
• Allendale, CA
• American Canyon, CA
• Angwin, CA
• Annapolis, CA
• Antioch, CA
• Ashland, CA
• Asti, CA
• Atherton, CA
• Bay Point, CA
• Bel Marin Keyes, CA
• Belmont, CA
• Belvedere, CA
• Belvedere Tiburon, CA
• Benicia, CA
• Berkeley, CA
• Bethel Island, CA
• Birds Landing, CA
• Black Point, CA
• Blackhawk, CA
• Bloomfield, CA
• Bodega, CA
• Bodega Bay, CA
• Bolinas, CA
• Boyes Hot Springs, CA
• Boyes Springs, CA
• Brentwood, CA
• Briones, CA
• Brisbane, CA
• Burlingame, CA
• Byron, CA
• Calistoga, CA
• Camp Meeker, CA
• Canyon, CA
• Castro Valley, CA
• Cazadero, CA
• Cherryland, CA
• Clayton, CA
• Cloverdale, CA
• Clyde, CA
• Colma, CA
• Concord, CA
• Cordelia, CA
• Corte Madera, CA
• Cotati, CA
• Crockett, CA
• Daly City, CA
• Danville, CA
• Deer Park, CA
• Diablo, CA
• Dillon Beach, CA
• Discovery Bay, CA
• Dixon, CA
• Dublin, CA
• Duncans Mills, CA
• El Cerrito, CA
• El Granada, CA
• El Sobrante, CA
• El Verano, CA
• Eldridge, CA
• Elmira, CA
• Emerald Hills, CA
• Emeryville, CA
• Fairfax, CA
• Fairfield, CA
• Fallon, CA
• Fetters Hot Springs, CA
• Forest Knolls, CA
• Forestville, CA
• Fort Ross, CA
• Foster City, CA
• Freestone, CA
• Fremont, CA
• Fulton, CA
• Geyserville, CA
• Glen Ellen, CA
• Graton, CA
• Greenbrae, CA
• Guerneville, CA
• Guernewood, CA
• Half Moon Bay, CA
• Hayward, CA
• Healdsburg, CA
• Hercules, CA
• Hillsborough, CA
• Hilltop Mall, CA
• Ignacio, CA
• Inverness, CA
• Jenner, CA
• Kensington, CA
• Kent Woodlands, CA
• Kentfield, CA
• Kenwood, CA
• Knightsen, CA
• La Honda, CA
• Lafayette, CA
• Lagunitas, CA
• Lakeville, CA
• Larkfield, CA
• Larkspur, CA
• Liberty Farms, CA
• Livermore, CA
• Loma Mar, CA
• Mare Island, CA
• Marin, CA
• Marinwood, CA
• Marshall, CA
• Martinez, CA
• Menlo Park, CA
• Mill Valley, CA
• Millbrae, CA
• Mission Rafael, CA
• Montara, CA
• Monte Rio, CA
• Moraga, CA
• Moss Beach, CA
• Mount Eden, CA
• Muir Beach, CA
• Muir Woods, CA
• Napa, CA
• Newark, CA
• Nicasio, CA
• North Richmond, CA
• Novato, CA
• Oakland, CA
• Oakley, CA
• Oakville, CA
• Occidental, CA
• Olema, CA
• Orinda, CA
• Pacheco, CA
• Pacifica, CA
• Palomar Park, CA
• Penngrove, CA
• Pescadero, CA
• Petaluma, CA
• Philatelic, CA
• Piedmont, CA
• Pinole, CA
• Pittsburg, CA
• Pleasant Hill, CA
• Pleasanton, CA
• Point Reyes Station, CA
• Point Richmond, CA
• Pope Valley, CA
• Port Chicago, CA
• Port Costa, CA
• Portola Valley, CA
• Presidio, CA
• Princeton by the Sea, CA
• Redwood City, CA
• Richmond, CA
• Rio Nido, CA
• Rio Vista, CA
• Rodeo, CA
• Rohnert Park, CA
• Roseland, CA
• Ross, CA
• Russian River, CA
• Russian River Meadows, CA
• Rutherford, CA
• Saint Helena, CA
• Salmon Creek, CA
• San Anselmo, CA
• San Bruno, CA
• San Carlos, CA
• San Francisco, CA
• San Geronimo, CA
• San Gregorio, CA
• San Leandro, CA
• San Lorenzo, CA
• San Marin, CA
• San Mateo, CA
• San Pablo, CA
• San Quentin, CA
• San Rafael, CA
• San Ramon, CA
• Santa Rosa, CA
• Santa Venetia, CA
• Sausalito, CA
• Schellville, CA
• Sebastopol, CA
• Sharp Park, CA
• Sonoma, CA
• South San Francisco, CA
• Spanish Flat, CA
• Stewarts Point, CA
• Stewarts Point Rancheria, CA
• Stinson Beach, CA
• Strawberry Point, CA
• Suisun, CA
• Suisun City, CA
• Sunol, CA
• Tamalpais Valley, CA
• Tara Hills, CA
• Terra Linda, CA
• The Geysers, CA
• The Sea Ranch, CA
• Tiburon, CA
• Tomales, CA
• Travis Air Force Base, CA
• Union City, CA
• Vacaville, CA
• Vallejo, CA
• Valley Ford, CA
• Villa Grande, CA
• Vineburg, CA
• Walnut Creek, CA
• West Menlo Park, CA
• West Pittsburg, CA
• Windsor, CA
• Woodacre, CA
• Woodside, CA
• Yountville, CA

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Payment Methods

• Credit Card
• Debit Card
• Wire Transfer
• American Express
• Apple Pay
• Discover
• MasterCard
• PayPal
• Visa
• Store Card

Refund and Exchange Policy

• free 30 day returns & 60 Day resizes
  At Brilliant Earth, we offer complimentary 30 day returns, so that you can make sure your purchase is just right. If for any reason you are not satisfied with your purchase, simply return it within 30 days for an exchange or full refund. We take pride that our jewelry is produced with exceptional standards!
  Brilliant Earth is proud to offer free return shipping on all ring, loose diamond, and loose gemstone orders. We will provide the free FedEx return shipping label, so that your return process is seamless and easy.

  Within 60 days of shipment to our US, Canadian, UK, and Australian customers, we also offer one complimentary resizing for our standard ring styles with free shipping both ways. Please note our eternity rings cannot be resized due to their design. Custom, modified, and engraved rings are subject to resize fees. Outside of the 60 day complimentary resize period, rings can be resized for a fee when within jeweler’s recommended sizing range. Brilliant Earth offers one complimentary resizing for our vintage rings, within the sizing tolerance listed online for each ring. In order to maintain structural integrity, certain vintage rings and rings in our Extraordinary Collection are final sale if they are resized. Vintage or Extraordinary rings that are final sale if resized are marked clearly when a ring size is selected. If you resize your ring at the time of your purchase, any subsequent resizes will be subject to fees. For orders shipped outside the US, Canada, the UK, and Australia we do not offer free ring resizing or free returns due to potential taxes being levied. For more information, please don't hesitate to call to speak to a jewelry consultant at

  Please note that returned items must be in their original, unworn condition and accompanied by all original documentation. Due to their personalized nature, the following orders are nonreturnable: items that have been modified, engraved, or resized; items that have previously been exchanged; and custom designed jewelry. If a piece is returned for a refund or canceled during production, your next purchase will qualify for exchange. Alterations to orders currently in process void the complimentary resize, return and exchange policies. If you have a special request for a later delivery date, our 30 day return/exchange period begins on the date that your order was first available to ship. Similarly, if you plan on picking up your ring from one of our showrooms, our 30 day return/exchange period begins on the date that your order is available for pick up.

  How to Return an Order

  1. Obtain the Return Shipping Authorization Code: Call us at 1.800.691.0952 to obtain a return shipping authorization code and request your free FedEx return shipping label. Write your return shipping authorization code on the outside of the package you are returning. (Please note that the free FedEx return shipping label only applies to ring, loose diamond, and loose gemstone order from the US, Canada, UK, and Australia.)
  2. Packing your order: For all returns and exchanges, include all original packaging and accompanying materials, including the packing slip and all diamond certificates (a $250 replacement fee per certificate will be charged otherwise). Your Brilliant Earth Jewelry Cleaner is complimentary; please keep this as a token of our appreciation. For resizes, do not include original certificates and accompanying materials. For security reasons, do not write jewelry, diamonds or other related words anywhere on the package.
  3. Shipment and Insurance: In order for the insurance to be valid with the use of your FedEx prepaid label, you must "double box" your shipment and follow these instructions. Enclose your item inside its original ring/jewelry box. For your convenience, we recommend using the original packaging from your order. Place the ring/jewelry box inside the medium box. Place the medium box inside the larger box. If you do not have the original packaging, please include the ring/jewelry box inside a small FedEx Priority box and seal it. Place the small FedEx Priority box inside a medium FedEx Priority box. Affix the label to the outside of the larger box and drop it off at your nearest FedEx location. Brilliant Earth and FedEx are not responsible for packages dropped off in FedEx Drop Boxes or Non-FedEx staffed locations. Obtain a FedEx receipt to confirm that the item has been shipped - this receipt will act as proof of insurance.
  4. If you decide to use a different shipping method you can ship it back by any carrier. For your protection, please ship your item fully insured, signature required, and request a return receipt for confirmation that your shipment has reached Brilliant Earth. Brilliant Earth is not responsible for items lost or damaged while shipping.
  
  Refund Process

  After we receive the returned order, our Quality Assurance department will inspect and verify the condition of the item. Returns take approximately seven business days to process upon receipt of the item. Refunds will be issued via the method of payment used in the original purchase, or by check if the original payment method was bank wire, cash or certain other payments requiring special processing. International bank wire purchases will be refunded in USD according to the exchange rate at time of purchase. Brilliant Earth is not responsible for differences in foreign currency refund amounts due to exchange rate fluctuations between the time of purchase and refund. Brilliant Earth is not responsible for any foreign exchange or other fees that are charged by the customer’s financial institution. For all credit card refunds, please allow one monthly billing cycle in order for your credit to appear.
  Packages without a return shipping authorization number or packages that were refused delivery will not be accepted for refund and are subject to a minimum restocking charge of $50. Return shipping authorizations are active for seven days from the date of issue and packages must be shipped during the active time period of your return shipping authorization. If your return shipping authorization has expired, please contact us at 1.800.691.0952 to request another return shipping authorization. All requests for refunds must be in writing via email or fax. Any returns showing signs of wear or those that have been engraved, altered, resized, or damaged in any way will not be accepted for return. Improperly packaged or uninsured items will be refused receipt.

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Diamond, Jewelry Stores