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Customer Review Ratings
Average of 17 Customer Reviews
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Review fromClaude D
Date: 07/20/2025
1 starLugg dont care about any one but There money special dispatch team they are very unprofessional and rude so many broken laws and so many labor violations by this company also they are transporting alcohol and other merchandise that there are not allowed to deliver under pay and they are charging customers $2 per labor end of the day we dont get any of those money stolen bridge fees stolen gas money this company is lower then trash Lugg need to be sued and they need to go out of business
Lugg, Inc.
Date: 07/24/2025
Hi ******,Were sorry to hear youve continued to feel this upset. Your feedback is being heard, and we take your concerns ************ clarify, Lugg does not transport any prohibited items, and we do not condone any illegal activity on our platform. We also want to clarify that tolls, bridge fees, and gas reimbursements as well as payout structures are addressed transparently in the *********** within the Lugger app. If you believe theres been a specific issue with your account, earnings, or a recent job, we encourage you to reach out directly to our team at *********************************** so we can look into it further.We understand youre frustrated, and we want to do what we can to address your concerns appropriately and respectfully. Thank you again for taking the time to share your experience. Team LuggReview fromClaude D
Date: 07/19/2025
1 starMy last review got removed Lugg is the worst company to work with they are violating so many labor laws and discrimination and harassment by Lugg dispatch team please BBB dont delete my review last time they keep sending me messages and asking me to delete this review I got wrong fully termination today by Lugg his name is ******* I will not let this go so very illegal activities going on Lugg platform I will not delete this review and I will fight with who ever going to delete this review Lugg need to be sued in courtLugg, Inc.
Date: 07/24/2025
Hi ******,Were really sorry to hear how upset and disappointed youve felt. Thats never the experience we want anyone to have, and we want you to know your concerns are being ******** be clear, Lugg does not condone any form of discrimination, harassment, or illegal activity on our platform. If you believe you were treated unfairly or have more details youd like to share, we truly encourage you to reach out to our Lugger Support team at ************************************ We take all concerns seriously and are committed to reviewing them thoroughly.Thank you again for taking the time to share your feedback. We hope well have the opportunity to address your concerns and improve your experience moving forward. Team LuggReview fromAncil T
Date: 06/28/2025
1 starThis is a company that does not care about their employees, they let the customers book jobs that dont meet the criteria, they under pay their employees and expect them to work like animals for next to nothing at the end of the day. They allow customers to book jobs close to the finish time and expect them to drive over an hour to do the job, if they refuse they are fired. Most of the guys have no experience in moving no equipment the do the move so now they are struggling to carry heavy items. They will send a crew to move peoples belongings even though they are tired from working all day then when there are damages they take 35$ from them to pay for the damages. They really dont care about their customers nor their employees. If I can write a bad review about this company every day I will they dont need to be in business. I gave them a 1 start only because I had to choose one they deserve a zeroReview fromClaude D
Date: 04/28/2025
1 starLugg is worst company to work with they are stealing money from workers and do a lot of illegal activities , transporting alcohol they dont even have any special license to transport any kind of alcohol. Also they not even paying my bridge fees also when I cross ****************** they lie and put different bridge name so they can save $1.25 some times we work over 4 hours LUGG XL and we only get paid way less this company need to go out of business and Lugg owner need to be in jail I hope some one see this and put a stop to this all harassment they stole at least over $1000 from me for past 3 moths so customer service is rude specially guy name ******* he need to go back to school we all should take Lugg to court as class action lawsuitLugg, Inc.
Date: 05/01/2025
Hi ******,Were sorry to hear about your experience and take your concerns seriously. Lugg is committed to following all applicable laws and regulations, including those related to transportation and payment. We also do not support or tolerate harassment in any form.We understand how frustrating payment issues can be, and wed like to help resolve this. If you havent already, please reach out to our support team at ******************************** with specific trip details so we can look into the fees and payment concerns you've raised. We also encourage you to review the Lugger ************ which outlines earnings, reimbursements, and fee policies.Thank you for bringing this to our attentionwere here to work toward a fair resolution.Review fromAntonio B
Date: 03/17/2025
1 starI worked for them as an independent contractor , worst company I have ever work for, call center extremely rude and unprofessional and if you make a mistake they will not pay you. I had a customer service agent texted me harassing me because I asked to stop texting me, extremely rude cursed at me . Again, worst company *** ever work for.Lugg, Inc.
Date: 03/18/2025
Were sorry to hear about your experience. At Lugg, we hold our team members to high standards of professionalism and respect, and we take any concerns seriously. Weve reviewed the communication records related to your situation and found no evidence of inappropriate language or conduct from our customer service team. If you have additional details youd like to share, wed be happy to discuss this further. Please reach out to us directly at ******************************** so we can address your concerns.Review fromTroy C
Date: 03/01/2025
1 starWe had a scheduled time for movers to help us move as my wife is 7 months pregnant and Im currently on a *** foot. We were given luggers and had them assigned to us along with tracking them on their way. Lugg then proceeded to cancel the luggers after we had already made the trip to storage to meet them. We now have a halfway unloaded storage by ourselves and have waited over an hour for new luggers. Lugg claimed they cancelled the other crew because they found a closer crew hard to believe after we waited this long out here with no update and the previous crew was only 15 minutes away.Lugg, Inc.
Date: 03/07/2025
Hi ****,We're really sorry for the inconvenience and completely understand how frustrating this situation must have been, especially given your circumstances. Weve reached out via email to make things right and find a resolution for you. Please check your inbox and reply there so we can assist you further.Thank you for your patience, and we truly appreciate the opportunity to make this **********,Team LuggReview fromChristopher J
Date: 09/10/2024
1 starThis company needs to be investigated ****. Completely unacceptable pay and wages for your time and labor. I was convinced I would be compensated if I completed a job that consisted of 12 flights of stairs with a full sized sofa. After the job was done I was paid $35 and sent instructions on how to request more money. Everyday working for this company has been back breaking with very low pay for the labor provided. **************** is very unprofessional and not helpful at all. All the care about is are you going to keep working. Someone needs to do something about this because Lugg is taking advantage of blacks, Hispanic people and good people ready to work hard and earn a decent wage.Lugg, Inc.
Date: 09/11/2024
Hi ***********,We sincerely appreciate hard work and want to assure you that we are committed to ensuring all Luggers receive fair compensation for their time and effort. We understand that moving, especially tasks involving multiple flights of stairs, can be physically demanding. Lugg provides compensation guidelines, and if you feel that additional pay is warranted based on the scope of a job, we have a process in place to review and address these concerns. Please reach out to us directly at ******************************** so we can investigate your specific case and ensure your concerns are addressed appropriately.We value the dedication of all Luggers and will continue to uphold our commitment to fair pay and treatment for everyone on our platform.Review fromAlex D
Date: 06/17/2024
5 starsI've used Lugg 10+ times over the last 7 years and have found the experience great! The movers are always professional and go above and beyond. I've used them to move apartments, get a new couch delivered from RH Outlet, and help deliver my e-bike with a flat tire to the repair shop. Will keep using!Lugg, Inc.
Date: 06/18/2024
Hi ****,Thank you for your glowing review and for being a loyal customer over the past 7 years! We're thrilled to hear that you've consistently had great experiences with our professional movers who go above and beyond. Whether it's moving apartments, delivering a couch, or transporting your e-bike, we're glad to have been able to assist. We look forward to continuing to serve you in the future!Best regards,The Lugg TeamReview fromHolly P
Date: 06/13/2024
5 starsI have used Lugg multiple times in different cities across the country (*******, ******, ***) and have always had a great experience. For everything from carrying heavy boxes up 4 flights of stairs, to picking up ******** marketplace purchases, this company has saved my day *and my back* more times than I can count on one hand!! Very happy with the service provided, and I love that I can track the movers on their app. 10 stars!!Lugg, Inc.
Date: 06/14/2024
Hi *****,Thank you for your fantastic review and for being a loyal Lugg customer across multiple cities! We're thrilled to hear that we've been able to save your day (and your back) on numerous occasions. It's great to know you appreciate the ability to track movers on our app. Your kind words and 10-star rating mean a lot to us, and we look forward to assisting you again in the future!Best regards,The Lugg TeamReview fromJohn S
Date: 12/13/2023
1 starI hated working for this c*** company. The driver was on drugs and he had anger issues and lots of road rage. I tried to get him to calm down and try to do the right thing but he is constantly ******* me to break all sorts of laws just to make a delivery and if I didnt listen to him he was going to fight me. He put his hands on me and I spoke to management about it and instead of firing him they fired me. These people are crooks.Lugg, Inc.
Date: 02/26/2024
Hi ****,
Thank you for taking the time to share your concerns and experience. We are deeply troubled to hear about the situation you've described. At Lugg, we take allegations of this nature very seriously, as the safety and well-being of all our Luggers are of utmost importance to us. We strive to maintain a respectful, safe working environment and do not condone any form of violence or substance abuse.
We understand your frustration and the severity of the allegations made. However, it's important to us that we address such matters with careful consideration and thorough investigation. We assure you that we take all feedback and complaints seriously, aiming to resolve them fairly and based on a comprehensive review of the circumstances.
Given the seriousness of your claims, we encourage you to reach out to us directly at ******************************** with any further details, specific incidents, or evidence you can provide. This will allow us to investigate this matter more thoroughly and take appropriate actions to address your concerns and ensure a safe and professional work environment for all.
We are committed to making things right and improving our workplace for all. We appreciate your feedback as it helps us identify areas for improvement and take steps to prevent such situations in the future.
Best,Team Lugg
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