17 Customer Reviews
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Review from J Grey J
1 star04/02/2024
Really tired of the calls requesting updated information. You gave me an address that I had no clue about and then asked me to give you my address. I've been in my same address for more than a year so if you are a legitimate company you should have it. I asked the caller if you are nonprofit or for profit and couldn't get a straight answer. I don't know what you do or who you do it for.Review from Jeannette O
1 star03/25/2024
Numerous faxes weekly. Now they are starting to call. We are an ambulance service, not a *****************Review from Grace T
1 star12/26/2023
Excessive faxing costing business money everyday to update information the insurances already have. They are a nuisance and need to be shut down. These guys are spam.Review from Whitnei B
1 star12/06/2023
Receive calls wanting to verify address and information for individual providers which takes time out of our office hours when we could be helping patients. ****** will argue with you when trying to correct information. Their call center also has inclusive employees so it is hard to understand sometimes when they speak.Review from Shelby C
1 star06/13/2023
Excessive use of faxing to verify providers via their third-party service. Like most clinicians, we use CAQH and appropriate insurance directories to ensure that our information is accurate and up to date. Such a waste of time and resources with no way to get the company to stop harassing ** via fax and snail mail.Review from Karen R
1 star05/30/2023
Not transparent. No idea what they actually do. Will not answer the phone. They put you on hold and eventually transfer you to a mailbox to leave a message. NO THANKS!Review from Sandy W
1 star05/01/2023
We at ************************, ******************** and ******************** seem to get the same response as I see Everyone else is getting. NOTHING!! I have called and emailed this company to have them remove our offices from their emails and faxes and no one ever responds! Please remove us from your directory as well. We have a billing department that verifies us with insurance companies and do not need to do this.Review from Michael F
1 star03/29/2023
I love the stock response. No thought about what the complaint is expressing. They are saying you are a scam. The idea that you have some responsibility on our behalf to (supposedly) gather this data on behalf of insurance companies. LOL. Here is a partial reply you provided: "Certain regulations require that health plans reach out to their providers..." I don't think anyone has a problem with that. Unfortunately, you are not the health plan or health plan administrator that your statement references. Be honest with people. You are a business created to create business for your income. Nice work. Great idea. But it is a scam and not a true service provided by any of my health plans I am contracted out to fulfill. I have insurance companies direct me to re-attest, and even have been directed to use CQH - a legitimate credentialing verification service. I would hope no one would provide a scam like your service their personal information. No need to reply because I see the "script" you have carefully crafted to not take responsibility in being a scam.
BetterDoctor, Inc. Response
03/31/2023
Thank you for sharing your concerns with us. We are sorry that we missed your call. We attempted to contact you but did not receive an answer when we returned your call. Your concerns have been forwarded to the health plan so that they may get in touch with you to explain why we have been contacting you on their behalf. If you have any other questions or concerns, please call us at ************** between 8 AM 5 PM ** Monday through Friday, or email [email protected], BetterDoctor Provider OperationsReview from Timothy N
1 star12/13/2022
This company is not transparent about their activities. They appear to be selling our medical practice's information. They are constantly faxing us that it is "Urgent" that we go to their website and update our practice information. I have already updated my information with various insurance companies, and this company keeps telling us that it is "Urgent" that we update our information with those exact same companies.Please remove ********************* from your list of companies you contact.BetterDoctor, Inc. Response
12/21/2022
*******, Health plans contract BetterDoctor to perform outreach and data verification every three months to comply with certain regulations, which is why you may have received multiple contacts within a few months from Better Doctor. Our tools are used by 95% of health plans to ensure their network adequacy and accuracy. We have removed you from our outreach attempts as you requested.Review from Kathy C
1 star10/11/2022
Zero stars, but I had to put something. This company owes me a **** of paper and laser jet ink given the amount of faxes that they spam me with. This should be illegal as it is harassing.BetterDoctor, Inc. Response
10/17/2022
*****,Thank you for your feedback. Certain regulations require that health plans reach out to their providers once every three months to validate their information. Health plans contract BetterDoctor to perform that outreach and data verification, which is why you have *** have received multiple contacts within a few months from Better Doctor. BetterDoctor is performing this outreach to providers, like you, to ensure our provider directory is as accurate as possible. Our tools are used by 95% of health plans to ensure their network adequacy and accuracy. The goal is to improve the flow and quality of accurate provider data, so patients can quickly get the care they need when they need it. If you prefer not to receive any more phone calls or faxes, please call us at ************** between 8 AM 5 PM CST Monday through Friday, or email ********************************* We can either update your current information by phone or temporarily remove you from our list to prevent you from receiving further communications.Sincerely,BetterDoctor Provider Operations
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