ComplaintsforHeadnote, Inc.
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Complaint Details
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Initial Complaint
07/08/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Headnote is a payment portal for law firms. In one to three business days, Headnote is supposed to automatically transfer funds paid by clients to me through the Headnote portal, directly to my business account. I pay ********************** a fee of 2.9% per transaction.Unlike PayPal and many other portals, Headnote is a pure portal: funds transacted through Headnote are not deposited into a Headnote account that I control; I cannot access Headnote funds until they are deposited into my business bank account.On June 28, 2023, a client paid me $2,500. To date, July 8, 2023 (six business days later), Headnote has not transferred the funds to my business account.On July 3, 2023, Headnote withdrew it's 2.9% fee of $72.50 for this $2500 transaction from my business account, further acknowledging the transaction.To date, July 8, 2023, I have submitted numerous support requests. I have yet to receive a response.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.