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Complaint Details
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Initial Complaint
05/26/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Kids World - Children Solution - had a 3 year contract with Valley Alarm expiring 12/26/2021 upon 3 year expiration the contract would be auto enrolled automatically after 12 months unless cancelled by EITHER party. On December 21 Valley Alarm sent an email that they intent to cancel our contract. On January 21th they sent email stating that Contract was Cancelled. However, the enrolled us in 12 month contract and sent us to collection for entire 2022. We were also charged and paid m up to April 2022 in addition to being sent to collections through 2022. When speaking to collections department - ***** stated that their client Valley Alarm cancelled the service, but not the contract. You can't cant cancel service without actually cancelling the contract.Business response
10/26/2023
Customer was cancelled due to non-payment of multiple service calls.
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Contact Information
Business hours
Today,9:00 AM - 5:30 PM
MMonday | 9:00 AM - 5:30 PM |
---|---|
TTuesday | 9:00 AM - 5:30 PM |
WWednesday | 9:00 AM - 5:30 AM |
ThThursday | 9:00 AM - 5:30 AM |
FFriday | 9:00 AM - 5:30 AM |
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.