Customer ReviewsforCox Business

Their strategy for keeping customers is to automatically sign them up for auto renewal and lock them into extending their service longer than desired. Do not fall their tactics. The service is not worth it and you'll pay for the mistake in the long run. I'm counting down my days with them and will never use another *** service again, not refer anyone to them.

I have never been so frustrated with customer service. I disconnected my account in May. I was told at the time that everything was taken care of, no balance etc. In June I received an email saying I owed $85.00. I called *** and after spending 3 hours on the phone, an agent said it was a mistake and that I did not in fact owe anything. Skip to September...and all of a sudden I have a piece of mail from a collections agency saying that I owed this money. I called *** again, and spent many hours being tossed back and forth just to end up with an agent saying that I was correct, I didn't owe anything, and it was their mistake (I have screenshots of all of these conversations).Then I get ANOTHER collections letter. After calling *** AGAIN and spending multiple hours on the phone, they say there is nothing to be done and that I can't even dispute it. By this point, I've literally spent over 13 hours dealing with this one dumb charge, so I caved and just paid it. But I am so frustrated being tossed back and forth (you need to talk to sales, you need to talk to billing, you need to talk to collections, no wait this is a billing thing, no wait this is a collections thing). Over and over and over. Every person I talked to was nice enough, but this was an AWFUL experience. And I'm extremely frustrated at paying an amount that I didn't owe in the first place.

THE WORST COMPANY YOU CAN POSSIBLY WORK WITH. Had a appointment to install a generator due to a service outage that was planned (so many times prior that it wasnt planned and my business lost money) but the time frame was from 8 to 10 am i get there im parked waiting i get a email saying your appointment is put on hold i call to see why the lady tells me the technician had wrote a note went to the business noone was there i have 4 cameras front and back plus i was there myself NOONE CAME !!! completely lied she said we will call you back for a reschedule noone called. Horrible service and many technical issues please spare yourself the headache and choose someone else i gave them the benefit of the doubt but never again.

3 years ago *** took our email addresses with them as hostage to force sign a 3 year contract for very expensive and not so performant internet service. A few months ago I called in order to remove the phone line from my service. Agent suggested a net assurance program (switch to cell tower if cable fails) and ensure that there was no long term contract. Today I called *** to terminate the service. They had continued to charge me for the phone line $26 per month plus fees. They request a 30 notice so I have to pay for october. They claim that there is a autorenewal annual contract which would force me to pay $209 per month until July 23. Where in my previous phone call the agent confirmed that there is no long term contract. These long term contract terms are meant to extort money from customers.

I visited my Mom based in ********* and helped her to review the monthly expenses. One of them is the internet, cable and phone which were not bundled yet. Since the cable was already in *** - we went to the *** shop and asked for a triple bundle so we can take advantage of less monthly payment. So the appointment was scheduled for installation of voice and internet. The *** technician came and he finished the installation in LESS THAN ONE HOUR. Then the billing statement came. My Mom got charged for $200. $100 for internet and another $100 for voice. We disputed this to customer service and we were told that this practice is normal and the installation cost is expected. Imagine if you were from different cable company and took advantage of the triple bundle - then you will pay $300 for internet, voice and cable. *** already secured a customer and yet it still charge the consumers very high.

This company does not deserve any stars. Their internet and Tv are down all the time. My whole neighborhood has been down for four day. When you call their customer service they laugh I. Your face.

Absolutely terrible. There was a planned outage in our area last month to upgrade the systems in our area. This led to our internet acting spotty which working from home, i cant tolerate. A tech was sent out and upgraded our modem and told us we would be credited $60 for the issues and unreliable internet we were experiencing before. Come to this months ****, we were never credited! I get on chat and they tell me they cant do anything for me because he never noted it, as if thats our fault! Such terrible customer service. Such terrible service. Such a terrible company. NEVER USE ***.

I started the move to a new office down the street a little under 3 weeks ago and called *** to schedule the new internet. We required an install as there was no coax on the floor as it was a fiber building. So I reached out to the sales representative to get it scheduled. He said we need to sign a new contract so we did an expected a callback. After 4 days of not hearing back for the install, I called to see what happened. The agent mislabeled the contract when he sent to the scheduling team they didn't know they needed to schedule with me. I finally worked that out after an hour on the phone and scheduled for the soonest install, 4 days later from 3-5PM.When the install day arrives I go to the new office at 2:30PM and wait, and wait, and wait until 4:30PM and then go to check with the building security. Turns out the *** guy got there at around 2PM, didn't call anybody, saw that it was a fiber install, and just left. Turns out they sent a coax guy to a fiber building and there was nothing he could do. I mean he could have called but ya know, *** and all. I called the sales guy, no answer, I called and asked to speak to a supervisor and was transferred to a voicemail. I called and asked to speak to anybody to get this done correctly. Nobody has called back, no support provided.The worst part is nobody can answer anything. 9/10 times I ask for a supervisor I get transferred to a voicemail, nobody calls me back. When I speak to a supervisor they say they will do some research and call back, and I never hear from them. It's like talking to a brick wall.