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Business Profile

Sporting Goods Retail

Road Runner Sports
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Road Runner Sports's headquarters and its corporate-owned locations. To view all corporate locations, see

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Road Runner Sports has 52 locations, listed below.

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    Customer Review Ratings

    1.03

    Average of 69 Customer Reviews

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    Review Details

    • Winnie C

      Date: 07/23/2025

      Although the foot analysis is helpful the store clerks werent and the companies policies are not customer centric whatsoever. Limited a stock and lack of knowledge from the associates led to my order being messed up and now me being stuck with a gift card on a brand that I do not want to spend on. Please steer clear of this brand as far as you can and shop somewhere else.

    • Misia B

      Date: 07/18/2025

      Buyer beware!!!! My card was charged for a VIP membership even though I never signed up for this and never agreed to the charges. I called and found out it was because I used my boyfriends membership to purchase shoes under. His card had since been closed therefor they used whatever other card has been used for purchases under his membership. This is not legal, I never signed any authorization for my card to be used for membership renewal. I have since called the company and they have guaranteed a reimbursement to my account. Hopefully this reimbursement actually happens, otherwise I will disputing this through legal matters.

    • Linda B

      Date: 07/16/2025

      I echo what all the others are saying about this program. It is IMPOSSIBLE to cancel. I have been on hold for two whole days trying to get to a person to cancel the account. I was charged $99 twice on my credit card after they told me in the store that I had already been cancelled. DO NOT SIGN UP for VIP. They need to be investigated and punished for this scam of a system!

    • Sheila D

      Date: 06/13/2025

      Only give 1 star because ar least 1 is required. Road Runner is a money making machine before customer first. DO NOT sign up for VIP. I have been unable to cancel using means in instructions. I ensured I was cancelled in the store but still got charged for the next year. After speaking to someone on the phone I was ensured I was cancelled and reimbursed. After, I received yet another email saying I had continued with the next year and would be charged. Dishonest, scamming and disappointing. Not to mention each time I tried to use my rewards $ in store they. would say I had none. I would shoe them my email showing reward $ available and twice I got, "We'll make an exception just this time.". This happened twice. I never plan to use Road Runner again. Never.

    • marc m

      Date: 06/06/2025

      Buyer Beware Disappointing Experience with Road Runner Sports Online I ordered a new pair of shoes from Road Runner Sports online store about a week ago, expecting a brand-new item as advertised. Unfortunately, what I received was far from that. The shoes arrived with visible wear on the soles, stains on the upper fabric, and shoelaces already installed, indicating they had been previously worn or handled inappropriately.I promptly contacted customer service and spoke with a representative named ****, who was courteous and professional. After reviewing the photos I emailed, he acknowledged the issue and agreed that this was not how new merchandise should be sent out. While I do appreciate their willingness to replace the shoes, when I asked what would be done to address the inconvenience and disappointment, I was told nothing further would be ********** my view, sending out used or damaged shoes while advertising them as new raises serious concerns about quality control and customer care. Mistakes can happenbut how a company handles those mistakes matters. Based on my experience, I cannot in good faith recommend shopping with Road Runner Sports online.I share this review to help other consumers make informed choices. Proceed with caution.

    • Atticus H

      Date: 05/01/2025

      Whatever you do DO NOT SIGN UP FOR THEIR VIP PROGRAM. Bought a pair of shoes over a year ago, and they sold me on the VIP program to get a discount on my shoes. Fast forward to a year later and I recalled that they mentioned this was a yearly charge, no big I figured I would call and have them cancel as I no longer needed it.Calling this store is a waste of your time, I called and the phone rang for 20+ minutes. No answer at any point so I drove all the way to the store just to cancel. I told them I wanted to cancel my VIP and they said no problem and they supposedly turned off my auto renewal. I asked for an email confirmation that my renewal was cancelled but they said they could not do that, but just trust them it was ************** forward a few months later and big surprise, I get a $50 charge from road runner on my credit card. This store is unethical, and I am certain they are charging many people without their knowledge. Do not support this business, they should be shut down for fraud.

    • Devin C

      Date: 04/05/2025

      I placed an order on March 28th with a promise ship date of 4/3. I call because I have received no updates on my order, and after seeing they had 3 units in stock available for purchase. I'm told it's still on backorder and has not shipped, that the information on their website is incorrect. Had I known that's how they do business, I wouldn't have placed that order. I'll be cancelling the membership, keeping the receipts confirming the date of cancellation, and if they try to charge me for membership charges at a later date, I will report it as fraud to the bank, and file a complaint with the BBB. Although, I'm not sure the complaints are actually effecting the business rating. Which is a surprise seeing that they are notorious for continuing to bill membership fees long after the customer has cancelled. It seems more like a system of ask forgiveness when if/when they get caught.

    • Joleen S

      Date: 01/03/2025

      On Jan 2, 2025 my credit card was charged $49.99 by Road Runner Sports. I called the 800 number, was on hold for 20 minutes. The gentleman who answered the phone, kept trying to explain all the benefits I received. I kept saying I did not sign up, reverse the charge. After multiple times he finally said I understand I will credit your account back. I have not shopped at a Roadrunner store in over 15 years, so not sure how they got my credit card and email address. Beware, check credit card charges often.

    • Aimee L

      Date: 12/10/2024

      The store signed me up for the store's loyalty program which I did not approve. Charged my card $49.99 - once I disputed the charge they credited the account. Now months later, ONCE AGAIN they have charged my card $49.00 and I am having to dispute the charge. Obviously the employees work on commission. Never shopping there again! Buyer beware!!!

    • Marissa Q

      Date: 11/26/2024

      two separate occasions charged for vip, this happened at two different stores, years apart. I make a purchase using a vip account not related in any way to my credit card and then a few months later a random charge comes in this time for ***** causing me to cancel my credit card. This is literally crazy!!

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