ComplaintsforRenovation Realty

• Initial Complaint

  10/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We purchased a home that was renovated by Renovation Reality. My issue is that the work performed was not to code and was a life/health/safety hazard to our family. They installed poor electrical, HVAC was leaking, microwave was exhausted improperly, exposed wiring, water lines improperly installed and worst of all they did a foundation repair but the floor is not fixed amongst other things. The Vice President met with me at the property and shook my hand and said he would take care of these items and never followed up. We purchased our family home and have spent over $80,000.00 on repairs. I don't think it's appropriate that this business has a 5 star BB rating however as you can see from YELP and other platforms they have a plethora of similar complaints.

  

  Business response

  11/02/2023

  We met with *************************, the homeowner, on October 30th, and went over his concerns. We are currently working with our sub-contractor to see what might be done to try and satisfy the homeowner. I will be contacting ******* by tomorrow at 5:00 pm. 

  Customer response

  11/02/2023

  The statement made is accurate, we have met on site and are working through a resolution. BBB offers two types of responses on this matter - accept and close and reject and respond, this we are still pending a solution and we will reject and respond for the time being until a resolution is made. 

  I'm looking forward to their response. 

  

  Business response

  12/11/2023

  We have resolved the dispute with *************************. Please let me know what you need from me.
  
  Thanks. 

  Customer response

  12/14/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  06/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I hired them to renovate and sell my home. During the process they agreed to give me some sellers assistance money to use to pay my bills, rent and moving expenses. When the escrow closed they collected that money back from the proceeds of the sale. They reported that they gave me an additional $34,750 that they never gave me . I caught the error and spoke to them before escrow closed and they convinced me to close escrow and we would work it out between us after escrow closed . Well it has been almost three years, I have met with them twice, written hundreds of letters and they just keep telling me -Friday, we will let you know on Friday but they never call me, address this or pay me . They have bullied me and igno,red me and out me off and then refuse to pay. Please help I really need my money !! I can prove without a doubt that they never gave me the money, there is no evidence that any money changed hands on these four particular entries that are in error. I asked them for proof that these payments were made and they provided checks made out to themselves with my address hand written in the memo field or copies of $100 bills with my name on a sticky note . I can prove that there were no deposits to my only bank account, no meetings between us . They used to give me a stack of change orders to sign all at once without the opportunity to review when we would meet over dinner and drinks. I always needed additional money and so I was forced to sign what ever they gave me . One change order contains three of the fraudulent entries . The other was given to me to sign the same time. They clearly never gave me this money , now they wont pay me back , despite showing up to my apartment on the day escrow closed and promising if I signed and funded we would work things out between us. Please please please help, I need my money.

  

  Business response

  07/20/2022

  Regarding *******************, our accounting firm has audited the file twice and they don't show that we owe her any money. There were cash advances given to her and her boyfriend, with the instructions and permission from ************** to do so because her checking account was overdrawn, however we have accounting records of all advances given on her behalf. 

  
  

  I'm fine with having our accounting firm meet with ************** and our company and go through the file one more time, or ************** should file for mediation, which is what she agreed to do per our contract.

  
  

  We would pay her if we felt or had any evidence that we owed her money. 

  
  

  Please let me know if you have any questions or need anything. 

  
  

  Thank you,

  
  

  Keith 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩