Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried signing up for certification but found that marks site was only info to get better he offers a money back guarantee the instance o saw it wasn't what I wanted I cancelled w him. He refuses to give me my *************************** off for two months now. Buyer beware another scam can artist here. Publishing claims to get u certified but flipping switch and just shows info. I want my 80$ back immediately

  

  Business Response

  Date: 01/23/2025

  Thank you for bringing this matter to my attention. I take all customer concerns seriously and would like to provide clarification regarding this situation.

  The complainant submitted a cancellation and refund request, which we promptly responded to on the same day it was received. At that time, we explained that we are happy to issue a refund directly. However, the payment in question had already been disputed by the complainant to through their bank, initiating a chargeback process. I also replied to every subsequent communication submitted by the complainant to ensure their concerns were addressed.
  

  Once a payment is disputed, we are unable to process a refund directly. The resolution process is then managed by the ******************. The only action I could take on my end was to accept the dispute, which I promptly did. At this point, the bank determines the resolution and will return the disputed funds to the complainant. This was also explained to the complainant.
  

  The complainant should receive their $88 through their bank as part of the chargeback resolution. We sincerely apologize for any delays caused by the dispute process, as it is not something we can control. I remain fully committed to ensuring the complainant has a positive experience with our services and regret any frustration or misunderstanding caused during this process.

• Initial Complaint

  Date:01/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paid ****** dollars for the Mentorship course and was supposed to be able to access these courses at any time but my access has been removed because I did not wish to continue to pay for an additional monthly subscription of $27.00. My access was removed and I am no longer able to access my student dashboard to review already paid for courses. If I no longer have access to these courses I am requesting a full refund of $******.

  

  Business Response

  Date: 01/15/2025

  Thank you for the opportunity to address this concern. I take all student inquiries very seriously and am committed to ensuring every student has access to the materials theyve paid for.
  Regarding this specific complaint, I would like to clarify the following:
  Lifetime Access to the Course: The student purchased the Six Figure Course in full, and as stated during enrollment, the completion of the payment plan grants lifetime access to the course content. Access has not been removed, and the course remains available to the student.
  Monthly Subscription Confusion: The $27.00 monthly subscription is an optional membership add-on that provides additional resources and benefits beyond the original course. Opting out of this subscription does not affect access to the Six Figure Course.
  Ongoing Support and Communication: The student and I have been in communication via email regarding this matter. I have provided guidance on accessing the course, recommending the use of a laptop or desktop as there appeared to be technical friction when attempting to log in via mobile devices.
  Pending Follow-Up: I am still awaiting a response from the student to confirm whether these recommendations resolved her access issue. I am more than willing to assist further if the issue persists, but as of now, there has been no indication that access to the course materials remains unavailable to her.
  In conclusion, the student has full access to the course content she paid for, and I remain available to resolve any technical difficulties she may experience.

• Initial Complaint

  Date:08/26/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/20/22, I purchased the Loan Signing Course and paid in full (6 monthly payments), the first payment was a discounted price of $68.00, so approx $508.00. While in the process of studying, I had to cancel credit cards and bank accounts due to divorce, name change, and credit cards being compromised. I was still able to access my account in 2024, and I changed my name and email address, which was always automatically stored on my computer. When I went back to begin my studies, I could no longer access my account. I sent several emails to ******************* at *************************** on 6/20/24, 6/27,24 as stated on the website in order to reset my password. It states to enter the email address when you first registered for the course, which was [email protected] also joined the 1 on 1 coaching on Instagram on 7/15/24 and left a comment to **** letting him know that I sent several emails and have not heard back from anyone. On that coaching another student spoke and stated that she also had not been on the system due to "life" and **** stated that the course is hers forever, so I'm not sure why I am not being given access to the course. I also explained that I changed credit cards and bank accounts due to divorce, name change, and if this is the reason that the monthly $27.00 can not be paid, please let me know. I can not update my card if I can not get into the account. I sent another message today, 8/26/24 to reset my password, and no return email has been sent. I'm still receiving emails for coaching, *************** market trends, etc, but how do I continue if I can not gain access? After waiting 3 months for a reply, and not receiving one, I'm no longer interested in continuing the course

  

  Business Response

  Date: 08/27/2024

  In response to the complaint, please note the following solution was presented to the customer who filed the complaint noted. 

  **Loan Signing System will reach out to the customer directly with the following email mentioned below as part of the resolution requires login information to be shared and is considered sensitive information. The BBB can send a copy of the email with the login credentials removed.  

  EMAIL RESPONSE SENT TO CUSTOMER THROUGH OUR DIRECT COMMUNICATION CHANNEL AT LOAN SIGNING SYSTEM

  Hi ***,
  Thank you for reaching out and sharing your experience with us. I sincerely apologize for the inconvenience and frustration youve encountered while trying to regain access to your course. Ive looked into the matter and, unfortunately, I could not find any of the emails you mentioned on my end, including in my spam folder. I do everything in my power to get back to each and every student in a timely manner.
  Regarding your access issue, it appears that the difficulty in resetting your password was due to the use of an incorrect email address as your course is paid in full and yours forever to keep. To resolve this, I have reset your password and updated your account.
  ************************************
  Password: Notary2024!
  Heres the link to log back in:
  ****************************************************
  To make up for the trouble and delay you've experienced, I would like to offer you six months of our mentorship and business coaching subscription at no additional cost. I hope this will help you get back on track with your studies and support you in your journey.
  If you would still like to cancel and refund your Six Figure Course, Id be happy to take care of this for you.
  Once again, I apologize for the inconvenience, and I'm here to assist you with anything else you may need. Please feel free to reach out if you have any further questions or issues.
  Sincerely, ******************* - Loan Signing System 

   

   

  Customer Answer

  Date: 09/09/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************
  
   
  

• Initial Complaint

  Date:07/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have constantly been bombarded with emails from this company that I NEVER asked nor gave permission to be contacted. I'm just asking that you stop sending me emails! I don't want your product! I've already made multiple requests to no avail. This is abusive and it needs to stop!!

  

  Business Response

  Date: 08/07/2023

  Dear ****,

  Thank you so much for your valuable feedback, as it helps us improve the Loan Signing System experience for not only you, but others as well! We sincerely appreciate it!

  Our goal is to provide valuable resources for notaries to succeed in their notary loan signing business. We want to ensure everyone gets all the resources they need, whether you are a student or not as we want to help build your business!

  We at Loan Signing System value every individuals privacy and understand how important it is to manage incoming messages, which is why you can always easily unsubscribe and opt out from receiving our resources at the bottom of the page. Not to worry, since you would no longer like to receive our free resources, I have immediately taken steps to ensure your email address is removed from our mailing list. You will not receive any further emails from us unless you choose to opt back in!

  Thank you again for your feedback as we only want to bring value!