ComplaintsforGPS Moving & Storage

• Initial Complaint

  08/25/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Date of transaction: August 20th What happened: On day of delivery, delivery driver required we pay $2806 for the 2nd half of payment as called out in the contract signed prior to pickup on July 12th. Due to the requirements of Zelle, a maximum of $1500 was able to be transferred instantly to the delivery driver, but the remaining $1306 would require a processing time of 2-3 business days to appear in the delivery drivers account. As a result of that, delivery driver informed myself that the drop off would not commence until all of our payment went through, and if we did not have the payment at time of delivery and they had to come back, the cost would be significantly higher and pay would be by the hour. As a result of that, we were willing to use a different account to send the remaining $1306 again, with the verbal agreement and understanding that the processing $1306 would need to be returned to me following payment into the account of the delivery driver. This was agreed upon by both parties and the transaction for the 2nd $1306 was sent. The delivery was completed on the 20th per the contract. On the 22nd of August, the 1st $1306 completed processing, and despite trying to call multiple times, the company did not pick up. On the 23rd, attempts at calling resulted in responses of "the driver not being here and we'll get back to you". Calling the original manager that I negotiated the contract with resulted in a conference call with the local operator that handled the move who, at first, did not acknowledge the over payment, and then attempted to lie and report that a lower amount, $1207, was already paid back when it was not. After a conversation clarifying the situation, I was reassured by both the manager and the local operator that it would be paid the next day, the 24th. On the 24th I was not paid back as expected. Contacted local operator and the only reply was "can I call you later". On the 25th the money was sent by both the driver and the manager.

  Business response

  08/29/2022

  Dear Mr. ********************* it did take a few days to verify the overpayment as it was sent to a driver directly. As soon as it was verified the funds were sent back to you immediately. I am sorry for any stress it may have caused you. Wishing you great beginning in you new home. 

  Respectfully, 

  *****

  Customer response

  08/30/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find this resolution to be satisfactory to me.
  
  Regards,

  
  ***********************
  
   

  
  

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