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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/11/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have had many issues over the years with this company. I had this policy since ****. I filed papers again for the second time to remove my son off the policy. You can only carry them until the age of 25. He is now 28. They keep saying they don't have the paperwork. I should get a reimbursement for the last 3 years. I keep emailing them,and I hear nothing back. I recently cancelled my policy. They paid me for the amount owed from the loan I took. Which is expected. They charged me for a surrenders fee. Anything over 10 years,there isn't a fee. So they owe me from the last 3 years from paying too much for my policy,and for a surrenders fee. But I can't ever get them to answer my emails or calls.
Business response
03/14/2022
AIG Life and RetirementCBSC Customer Solutions Unit-Mail Code *********************************************************************** 37027 March 14, 2022 The Better Business Bureau Serving Greater Phoenix Area Re: File ID: 0195360831Complainant:***************************** Thank you for your letter addressed to the American General Life Insurance Company (American ************************** dated March 11, 2022. The purpose of this correspondence is to acknowledge receipt of *********** complaint under the referenced File ID. Please make note that a properly detailed response to the complainants concerns would include specific policy related data and personally identifiable information. Due to privacy concerns, the Company will not provide the Nonpublic Personal Information to your office. As such, once we have completed our review, a complete response will be sent directly to ***************************** with specific details and an explanation addressing her concerns. A letter will also be provided to the Bureau, notifying you of the completion and closing of the case. We trust this response adequately addresses your concerns. Should you need additional assistance, please contact me at ************, *************,or by fax at ***************. Sincerely,
*************************Analyst, CBSC-Customer Solutions Unit Mail Code 310Customer response
03/20/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************************
Initial Complaint
12/27/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
My father pass away Oct 10, 2021. The funeral director submitted claim at the end of October. I also submitted paperwork since they sent it to me at the beginningof November. We still waiting on them to process since claim#**********. I called all of November, Never receive a callback. ************************* finally called me in Dec, told me that the person who was processing it messed it up and she is working on correcting it. Last message from her on Dec 14 "We are working to correct the accounting so that checks can generate for the correct amount and the checks will be issued as soon as possible". Well, we are still waiting and now she isn't responding to my emails. This is the WORST experience for someone having to deal with losing a love one and not getting the help that is required. I have 2 policies with them and I'm so disappointed in their customer service. Can you please see if you can help get this resolved.Business response
01/03/2022
AIG Life and Retirement
CBSC Customer Solutions Unit-Mail Code 310
******************************************
01/03/21
The Better Business Bureau Serving the Pacific Southwest
RE: American General Claim Number 0021057324
Insured Name: *******************
Dear **************** :
Thank you for your letter addressed to the American General Life Insurance Company (American ************************** dated 01/03/21. The purpose of this correspondence is to acknowledge receipt of the Bureaus complaint under the referenced File ID.
Please make note that a properly detailed response to the complainants concerns would include specific policy related data and personally identifiable information. Due to privacy concerns, the Company will not provide the Nonpublic Personal Information to your office. As such, once we have completed our review, a complete response will be sent directly to *************** with specific details and an explanation addressing her concerns. A letter will also be provided to the Bureau, notifying you of the completion and closing of the case.
We trust this response adequately addresses your concerns. Should you need additional assistance, please contact me at ************, *************, or by fax at **************.
Sincerely,
*************************
Analyst, CBSC-Customer Solutions Unit
Mail Code 310
CS
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Get a QuoteCustomer Complaints Summary
9 total complaints in the last 3 years.
2 complaints closed in the last 12 months.