Current Alerts For This Business
BBB files indicate that this business has a pattern of complaints. Specifically, consumers allege in their complaints to BBB that after making what they believed was a one time purchase, they were automatically enrolled in a subscription program without their consent.On April 13, 2023, BBB submitted a written request to the business encouraging them to address the pattern of complaints.
On April 17th, 2023, the business responded to BBB's letter outlining the pattern of complaints with their plans to eliminate the pattern by increasing transparency regarding their Peak Hygiene Plan subscription, both at the point-of-purchase and post-purchase. Consumers cannot proceed without the acknowledgement of the terms box, which outlines the automatic renewal terms associated with the hygiene plan. Additionally, on each subscription eligible product page, the details of the customer's hygiene plan are outlined. Lastly, the business also sends post purchase subscriber email notifications. BBB continues to closely monitor the complaints concerning this business and their effort to improve and reduce future customer complaints.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/16/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Manscaped continues to send me products I did not request and/or authorize. Then charging my credit card. on two separate occasions I have I have returned each item. However, they have not provided a credit.It is difficult to get a response from this business. Therefore, I respectfully request your assistance.
Business response
04/17/2024
Hello ****,
Thank you for contacting MANSCAPED.
As of today, we have yet to receive your returned items.
Are you able to provide tracking information for the package that was sent back to us? We're happy to look into this for you.
Please note, once your order has been received and verified, it can then take up to 14 business days for the refund process to start. Please refrain from filing any type of claim with your bank or PayPal during this time, as this will delay the refund process.Once this has been received, we will be more than happy to assist you further. If you need further assistance, please feel free to contact us at ********************************.
Thank you,
MANSCAPED TeamInitial Complaint
03/23/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I had a one time purchase with manscaped and was unknowingly sign up for a subscription.Business response
03/25/2024
Hello ****,
Upon review of your account, it appears that your original order included our special membership option the Peak Hygiene Plan. The Peak Hygiene Plan is a membership club that delivers your choice of fresh blades, new products, and refills of your favorites - always on your schedule and at the lowest retail prices available in your country of residence.
Starting at $18.99 per shipment, you can select any two Peak products and change the frequency of when you get each shipment. You can also take advantage of membership pricing when you add any MANSCAPED product to your Peak Hygiene Plan shipment.
Per your request, your order has been canceled on 3/22/2024. Your refund should be reflected on the account of your original payment method within 5-7 business days.
We also have confirmed that your plan is now canceled. Although your plan is now canceled, we wanted to highlight that by activating an account and becoming an active member, you would get the lowest prices on our core products, and you are covered under the new Platinum Warranty. For more information about its benefits, you can visit this article:
***************************************************************************************************************
You can restart your subscription(s) at any time directly through your MANSCAPED account:
**************************************************
Please let us know if we can assist you further. Have a great day!
Initial Complaint
03/16/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I did not sign up for the membership as I had made prior investigations into reviews about their practices and their flagged account for signing you up for their "subscriptions." I made sure to read everything and was getting charged for their subscription without my knowledge. Fortunately for me, I had cancelled my CC so they weren't able to charge me. I had to go through hoops just to cancel the subscription. I suggest other not to do any business with them and their shady practices. Obviously they're just "answering" all these complaints so that their company doesn't get even more flagged or blowback from the BBB.Business response
03/18/2024
Hello ***,
Can you please provide us with the shipping and billing address, and phone number associated with your MANSCAPED order? We can then pull up your information and further assist you.
We look forward to hearing back from you. Have a great day!Initial Complaint
03/14/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I ordered on item from Manscaped. Since then, Ive been added to an automated payment plan that I dont recall agreeing to. I want the account cancelled and a future attempts to charge my credit card cancelled.Business response
03/15/2024
Hello *****,
Upon review of your account, it appears that your original order included our special membership option the Peak Hygiene Plan. The Peak Hygiene Plan is a membership club that delivers your choice of ************, new products, and refills of your favorites - always on your schedule and at the lowest retail prices available in your country of residence.
Starting at Peak per shipment, you can select any two MANSCAPED products and change the frequency of when you get each shipment. You can also take advantage of membership pricing when you add any Peak Hygiene Plan product to your Peak Hygiene Plan shipment.
Per your request, all future replenishments have been canceled. You can restart your plan anytime directly through your self-service member portal:
**************************************************
Please let us know if we can assist you further. Have a great day!Customer response
03/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Ameen Salaam
Initial Complaint
03/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I DID NOT ORDER ANYTHING!Reading the complaints section it seems you've done this to many people who you've said to not have read the small fine print somewhere. You can not just take money out of peoples account and claim that this was part of your first order! So basically did it say to take money out of my account to make this 'replemishment order'??!!! No, I remember seeing emails about this and it said "you need finished order" which I took that as encouraging me to try to make an order and then I get another email last week saying your order has been made, how can that be when I physically didn't press any button saying purchase this! That fine print must've been very small for me to not see it. I get at least 5 emails a day from you even though I didn't subscribe to you! Delete my details and delete my bank information! and reimburse me now!Business response
03/12/2024
Hello Syphonia,
We are very sorry if this has caused any inconvenience on your end. We sincerely apologize.Upon review of your account, it appears that your original order included our special membership option the Peak Hygiene Plan. The Peak Hygiene Plan is a membership club that delivers your choice of fresh blades, new products, and refills of your favorites - always on your schedule and at the lowest retail prices available in your country of residence.
Starting at 24,99 per shipment, you can select any two Peak products and change the frequency of when you get each shipment. You can also take advantage of membership pricing when you add any MANSCAPED product to your Peak Hygiene Plan shipment.
We are truly sorry to hear you aren't interested in your Peak Hygiene Plan. It appears that your most recent order has already been delivered to you - please keep the items as our way of saying thank you for your interest in our brand. This message confirms that your refund has been processed for your most recent replenishment order. Your refund should be reflected on the account of your original payment method within 5-7 business days.We have also canceled your plan.
We can confirm that the MANSCAPED account associated with ************************** has been deleted.
We truly appreciate your patience. Have a great day!Initial Complaint
03/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I intended to make a one time purchase only and not enter into a contact agreement for future order fulfillmentBusiness response
03/05/2024
Hello,
Upon review of your account, it appears that your original order included our special membership option the Peak Hygiene Plan. The Peak Hygiene Plan is a membership club that delivers your choice of ************, new products, and refills of your favorites - always on your schedule and at the lowest retail prices available in your country of residence.
Starting at $18.99 per shipment, you can select any two Peak products and change the frequency of when you get each shipment. You can also take advantage of membership pricing when you add any MANSCAPED product to your Peak Hygiene Plan shipment.At this time, we can confirm that your Peak Hygiene Plan has been canceled and a refund has been processed.
If you need further assistance, please feel free to contact us at ********************************.
Thank You,
MANSCAPED Team
Initial Complaint
03/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In November I made a one time purchase for Xmas. February 26, 2024 at 3am my bank card was used to purchase a monthly subscription Manscape Hygiene Plan Box. I cancelled my bank card and applied for a new card that same day. Today March 4 I received a Hygiene package from Manscaped that I thought for sure was going to someone who stole my card number. It seems the company is automatically enrolling customers into monthly plans, months after their one time purchases.Business response
03/05/2024
Hello,
Upon review of your account, it appears that your original order included our special membership option the Peak Hygiene Plan. The Peak Hygiene Plan is a membership club that delivers your choice of ************, new products, and refills of your favorites - always on your schedule and at the lowest retail prices available in your country of residence.
Starting at $18.99 per shipment, you can select any two Peak products and change the frequency of when you get each shipment. You can also take advantage of membership pricing when you add any MANSCAPED product to your Peak Hygiene Plan shipment.
This message confirms that your Peak Hygiene Plan has been canceled and a refund has been processed.
If you need further assistance, please feel free to contact us at ********************************.
Thank You,
MANSCAPED Team
Initial Complaint
03/04/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
On March 3 the amount of ***** was taken out of my paypal account and states this is an automatic payment. I made a one time purchase for a gift in Dec and have not done anymore business with this company. I have made several attempts to contact the Manscaped and have not heard back. There is no phone number listed on their website. This money needs to be returned to me and any automatic payment needs to be stopped. I did file a complaint with Paypal as well.Business response
03/05/2024
Hello *********,
Upon further review of your account, it appears that your original order included our special membership option, the Peak Hygiene Plan, which is available as a different option before adding it to your cart. The Peak Hygiene Plan is a membership club that delivers your choice of ************, new products, and refills of your favorites - always on your schedule and at the lowest retail prices available in your country of residence.
Starting at $18.99 per shipment, you can select any two Peak products and change the frequency of when you get each shipment. You can also take advantage of membership pricing when you add any MANSCAPED product to your Peak Hygiene Plan shipment.
At this moment, we can confirm that your account has already been canceled and a refund has been processed.
If you have any further questions, please feel free to contact us at ********************************
Thank you,
MANSCAPED Team
Customer response
03/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***************************
Initial Complaint
02/28/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Did not knowingly agree to continuing charges.item was a gift,i dont even have the productBusiness response
02/29/2024
Hello *****,
Upon review of your account, it appears that your original order included a Replenishment Plan. This means that your product was discounted at checkout, and you are sent regular replacements for your product at a discounted price. Plans can be modified to your preferred monthly frequency and can be canceled at any time - you will only be charged once a regularly scheduled order has been placed.
We are truly sorry to hear you are no longer interested in your Replenishment Plan. Please keep the items as our way of saying thank you for your interest in our brand. This message confirms that your refund has been processed for your most recent replenishment order. Your refund should be reflected on the account of your original payment method within 7-10 business days.
We have also canceled your plan. Feel free to log in to your MANSCAPED account anytime to reactivate and regain access to exclusive products, discounts, & more!
**************************************************
Please let us know if we can assist you further. Have a great day!Initial Complaint
02/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I made an order for Manscape's product Nov 24th #CA1092666 for $156.00 as a Christmas gift. Nowhere in the invoice did they print that I agreed to a subscription plan nor the amount. It was berried in the fine print at the bottom of the order in the fine print and they don't even say what the amount is. This is the same complaint others have made. This is a dishonest practice and is not a straightforward approach to doing business. Consumers should not have to read the fine print to know what they have bought.Business response
02/27/2024
Hello *******,
When we reviewed your account, it appears that your original order included our special membership option, the Peak Hygiene Plan, which is available as a different option before adding it to your cart. The Peak Hygiene Plan is a membership club that delivers your choice of ************, new products, and refills of your favorites - always on your schedule and at the lowest retail prices available in your country of residence.
Starting at C$29.99 per shipment, you can select any two Peak products and change the frequency of when you get each shipment. You can also take advantage of membership pricing when you add any MANSCAPED product to your Peak Hygiene Plan shipment.This message confirms that your Peak Hygiene Plan has been canceled a refund has been issued for the most recent order. Your refund should be reflected on your original payment method within 5-7 business days.
If you have any further questions, please feel free to contact us at ********************************.
We truly appreciate your patience. Have a great day!
MANSCAPED Team
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Get a QuoteCustomer Complaints Summary
267 total complaints in the last 3 years.
85 complaints closed in the last 12 months.