Customer ReviewsforChuze Fitness

Terrible gym on Monday April 4 2024 I went to ask for a membership and was appalled on how rude and unprofessional the manager ***** and the sales rep ***** were and another employee with long hair. The manager ************** nothing when an immigrant lady and her small child went to ask about a week **********. The other employee with long curly black hair ignored her as did the manger because she didnt speak English. ***** said he didnt speak English but the other two did speak Spanish and ignored her and gave her dirty, angry, annoyed looks she was waiting at the door and no one helped her or her small child. I was so offended let them know that this was not appropriate and left. Only to hear as **** in a sarcastic voice have a nice day.

Hello *****, Thank you for taking the time to contact us. We do regret to hear of this experience. While we cannot speak on behalf of the events that took place as we were not there, we do pride ourselves on providing superior customer service and it sounds as though this may not have been the case during your most recent visit. We will be further investigating this matter and following up with the management team. We hope your future visits will be more enjoyable. Kind regards,Chuze Fitness

I joined Chuze Fitness back in 2019 when at the time they were a trailer in the parking lot.As an inducement to join and since I was with Silver Sneakers I was given a Wellness Premier membership. I have not had any issues until this week when my card would no longer give me access to the wet areas. I was told that I would have to pay an additional $19.99 to use the wet area. According to their own web site the wet areas are still included in a Wellness Premier membership. I still hold that status and can use the other Premier benefits except the wet areas which makes no sense. I attempted to reach out to management on their site but have yet to get a response back. What all seniors should be aware of is that Silver Sneakers pays Chuze $3 a visit up to 10 visits which amounts to $30 a month which is more than a person coming off the street has to pay for the same membership. I am currently a member of Chuze in ***************, ********. But most likely not for long as there are better options out there. Lack of integrity is always a turn off in business.

Hello *****, I completely understand your frustration. You have been able to access the gym Without truly having an active membership for quite some time. Now that we are reverifying your eligibility we will need to sign you up with our **************** membership pricing. Our Basic membership is completely paid for by your insurance and the Premium and More memberships are still offered at a very discounted price. Please note that the Premium and More Wellness memberships do have an Annual Fee of $49.99 that is charged 45 days after signing up and annually thereafter.We again apologize for any frustrations that have stemmed from this change. We hope that we can still deliver incredible value to you as a member including amazing amenities, outstanding cleanliness, and world-class service. Please dont hesitate to reach out to us with any additional questions. Kind regards,Chuze Fitness

Im so mad. Ive been at chuze for a year now. First time going an employee explained to me we cant have any bags on the floor. Every time I go I see bags on the floor so why did I have to put mine away while everyone else gets to keep theres. And on top of that Im so sick of spending over 40 dollars a month to not be able to work out. This place is to packed and I dont have the time and day to figure out whats the less busy our. At this point chuze fitness is not worth it. I cant workout what I need to workout every person has taken up the machines. It puts me in a crappy mood makes me not motivated to workout.

Hello ******, Thank you for contacting us. We are sorry to hear of your frustrations. For the safety of our team and members, bags of any sort are not permitted in the workout areas, however, we do provide lockers inside of each locker room and smaller day-use lockers toward the front of the facility. We apologize if it seemed as though this was only addressed with you but we can confirm this policy is in place for all members. In terms of crowds, we know this can be bothersome but we are thrilled that so many are taking an interest in their health. We do recommend avoiding the facility during peak hours in an effort to miss some of the crowds. We are sorry to hear that our facility has not met your expectations but we wish you the very best in your future fitness endeavors. Kindly,Chuze Fitness

The gym I go to is in ********** ********! Its run by kids that have no sense of respect for older people or gym etiquette and proper guidelines to protect their members! The manager is a kid that is very passive and conflict avoidant! I was assaulted 3 times at this gym and the manager never wanted to intervene or call the police! The gym is neglected and the bathrooms are a space for drug users and nasty shady people! The bathroom is always dirty and two sinks dont work for 9 months! I asked the manager to cancel my membership numerous times and I still got charged in July, even though I was out of tue country! Yesterday was the first time I went in for 30 minutes, I got assaulted by another member with a ********, and the manager again chose to not do anything! I stated my final request to cancel my membership and the girl that helped me was interrupted by the manager! He said my membership was canceled and Ill get an email! I never got an email confirming the cancellation and Im afraid theyll charge my account again! I hate that place! Corporate gyms fun by kids is a disaster and danger to the public !

Hello *********, Thank you for taking the time to contact us. We are sorry to hear of your frustrations. Upon investigating this further, we can confirm that the onsite management team did take all claims seriously, however, upon reviewing the footage, we were unable to find evidence of these accusations. We can confirm that your membership has been canceled and you will see no further deductions. We are sorry that you have decided to cancel with us and we wish you the very best. Kind regards,Chuze Fitness