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Complaint Details
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Initial Complaint
07/06/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
In July 2020 I placed an order with Fitness Direct***** ***** for a Body Solid home gym, leg press attachment for the gym, bench and preacher curl. I have not received the GLP leg press that is paid for ! ONE YEAR….. order still not filled.Business response
08/02/2021
Due to highly unusual circumstances relating to the pandemic and serious supply chain issues, we have been unable to get the product for this customer from the manufacturer up to this point.
However we just have been advised that the manufacturer will have this item available by 2nd week of August, and the manufacturer has agreed to direct-ship the item to our client. Finally!!
We will update this with the tracking information once the item is on it's way.
Very sorry for the lengthy delay.
Kindest regards,
**** *
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Contact Information
8063 Balboa Ave
San Diego, CA 92111-2416
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.