ComplaintsforGolden State Driving School Inc
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Complaint Details
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Initial Complaint
10/08/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I'd like an investigation into the nature of this business. I see many complaints about the office staff, the owner, and their policies. (The drivers were helpful and understanding, and I have no issue with them). Personally, I paid $300+ for lessons that were disrupted by the pandemic. When regulations increased or run-ins with coronavirus, I would focus on quarantining rather than driving lessons. Today, I called to schedule my final driving lessons. They hadn't been returning calls or picking up but I finally received a call back saying they would not honor the package I'd purchased and that I would have to buy another session. Most notably, the office worker was very RUDE, and chastised me for not knowing the lessons had an expiration date, blamed me for being "uncomfortable" about the pandemic, and eventually told me "don't do business with us then. BYE!" before hanging up. I don't intend to work with them again, but I would like a refund for the final two-hour *******Business response
03/20/2022
To whom it may concern, The student called and schedule her ****** on several and then would call back and canceled her ****** on each and every phone call she was informed that the date that her ****** had to be complete by and I also informed her that the driving school had precaution measures in place to protect the safety of the student during the ****** and she refused to take her ****** within the time frame during the dates that were allotted. Her time was extended several times to accommodate her ****** and she refused to take her last ******. Thank You
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Contact Information
3077 Clairemont Dr Ste 103
San Diego, CA 92117-6967
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Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.