Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just like a previous review posted on the BBB, I also received information in the mail saying they could help me save a large amount of money on my credit card debt. I was made to believe it was a program that the government was using to help individuals get out of credit card debt. I signed up in October 24 and it is now June 25 out of 5 creditors put on the account only one settlement was reached and once totaling the settlement and the fee I owed more for the creditor than what I did when I enrolled into the program. My credit score has been demolished and I have no way of getting any help with a loan to take care of it on my own at this point. I called to delay one month payment because of a injury my spouse received falling off a 10ft ladder. I said we are running behind and I need to delay my payment they then proceed to say they were kicking me off the program. Then still processed the next payment to my checking account. When I called the one creditor who they did send some money too the balance was different from what they informed me of. They say there is no breach of contract but I completely disagree with that statement. I would never agree to something where I am going to end up paying the creditors more that what I owed them. I had only one missed payment on the accounts when they took them over and now all have closed my accounts to collections.

  Business Response

  Date: 06/24/2025

  Hello ****** - Thank you for this feedback.  We will conduct a thorough review of your file to determine if there is causation for the refund you are requesting.  As a baseline, please understand that Franklin Legal Group only charges fees for work that has been performed and so that is where our review will focus.  We will determine if/what tangible work was completed and if the appropriate fees were charged.  Thank you for your patience.

• Initial Complaint

  Date:03/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December of 2024 I received a letter in the mail I called the phone number to see what this was about and I was told about how credit card companies are taking advantage of people and that I qualify 11 of my accounts qualify for this program I currently have several credit cards I have paid all of my credit cards on time I pay over the minimum and have ever since I got them it's not been a problem has it been hard yes so they made it sound like this was going to be a relief and that it would help me it has not I now have several late fees and what I use I used to pay $600 a month for all 11 accounts and that's paying not only the minimum but double whatever the minimum was for all of my accounts and now in order for me to even get back on track or to stop this mess that they have created for me I have to pay $2,250 which is impossible so now my wages are going to get garnished and I didn't seek these people out they contacted me and made it sound like they were going to do me a favor or help me out and all that they have done is completely ruined everything that I have worked so hard to maintain. There is no way that I can even save myself. I thought they would be contacting the creditors from day one when I started the program they never did contact them at all so last weekend I sent them an email and said I think that they're a scam and I want to close my account because all I see is my statement balances continue to get higher and higher and higher and the higher they get then that's more money they're going to make that they're going to claim wasn't in the contract because the balance was this at the beginning and now it's this but it's this amount now because they haven't contacted the people to tell them that I'm working with them to be able to come to a resolution for a settlement or whatever it is they do which is absolutely nothing. so now soon I will be getting sued and my wages will be garnished for all of these ************ I'll loose my home next

  Business Response

  Date: 03/13/2025

  Hello ***** Thank you for this feedback and for giving us the opportunity to respond.  A physical check is in the process of being mailed to your home address that we have on file.  The amount of the check represents a full refund of all monies you contributed to your program.  Our program is designed for consumers who are dealing with a financial hardship, which is something that you explained, and we documented during your enrollment process.  If you were not dealing with a financial hardship and were able to pay your creditors as agreed, then its possible our program wasnt a good fit for your circumstances.  Perhaps there was a misinterpretation, misunderstanding, or miscommunication of your financial situation.  We would have enjoyed the opportunity to assist you in resolving your debt over the mutually agreed upon 31 month estimated program term.  Were sorry the program didnt meet your expectations within the first two months.  Please feel free to reach out with any questions or if you have any interest in re-enrolling.  **********

• Initial Complaint

  Date:02/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a law firm who works with Debt advisors of America. I signed up with **** advisors of America to eliminate my credit card debt. They would charge me $328.70 each month, for 3 years. Later that day I knew I wouldnt always have that money in my checking account so I canceled and told them that. They said no problem. Then on 2/14/25 they took that money out of my checking account. Please help me get this money back.

  Business Response

  Date: 02/28/2025

  Hello,

  I have reviewed the complaint, and the consumer should not have been charged after she decided to cancel.   When a client hires our law firm, we do not charge any fees.  The money that was debited from her account went to a savings account in her name with Global Client Solutions.  We will work with the consumer to obtain a 100% refund to her as quickly as possible.  We apologize for any inconvenience this has caused to you *** ******.

  Thanks

  *** *****

• Initial Complaint

  Date:09/23/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to reach Franklin Legal group about a question about my account but the phone number and the email address are unreachable.

  Business Response

  Date: 10/23/2024

  Hello,

  Somehow this complaint got routed to my spam filter.  I just saw it.  We would like to respond if possible but the link says we cant.  We are contacting the client to determine what contact number they were trying to reach.

  Thanks

  *** *****

   

  ****** A. *****

  Direct: **************

  Fax:     **************

  ***************************************************************************************************************************************************

   

  Franklin Legal Group PC Attorneys At Law *************************************** Oceanside California 92056

  
  

• Initial Complaint

  Date:06/03/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used this company for consolidation debt relief program to help with a loan I took from one main financial. I started this process in 2023 and the agreement was that I make biweekly payments of ****** which I have successfully done. Franklin legal group has not once sent any emails or postal mail stating the agreement between one main financial was closed which it was done in October 2023 I have made 25 payments totaling ******** and I am being told I still owe over 3 thousand dollars to one main financial this company is taking my money and expects me to continue making 23 more payments and they are saying I signed a contract for payments of 162 which is not correct because they are taking ****** from my bank account every two weeks and the money is going to global holdings they are making me pay 4'xs the amount of consolidation of my debt in to which I cannot afford. I have emails that prove there has been no communication from them only that my payment is scheduled to come out and I get a text reminder nothing by mail has been sent to my residence they are just taking my money and still was me to pay more I am not going to be taken advantage of from a program that is BBB accredited and I'm trying remove debt.

  Business Response

  Date: 08/06/2024

  ********************** became our client on June 12, 2023.  FLG was retained by ********************** to negotiate with her creditors to resolve her outstanding consumer credit accounts.  This is accomplished by conducting an analysis of the clients monthly expenses, and income, determining how much money the client can save towards settling her debts, and establishing a plan over time to settle each of the clients debts, one by one, as the client saves money toward this goal.  We only charge the client a fee once we have successfully negotiated a settlement with a creditor. 
  
   
  
  In ************************ case, she entered into a 23 month program whereby she was scheduled to deposit ******, bi-weekly, into a dedicated savings account with Global Client Solutions.  Unfortunately, the client provided incorrect banking information which delayed her first draft to her dedicated savings account, which caused her first draft not to process correctly.  As a result, she claimed we were somehow a scam.  We were able to resolve this concern of hers, and her first draft from her bank account into her savings account occurred on July 6, 2023.    ********************** enrolled a single creditor in her program, One Main Financial.  We advise clients when the begin their program that we typically are able to settle their first account approximately 3-4 months after they retain us, because it takes that amount of time to accumulate money in their savings accounts to negotiate with. 
  
   
  
  In ************************ case, we did just that.  We negotiated a settlement with ************* on October 19, 2023, a little over three months after she made her first saving deposit.  At the time of the settlement, her debt to ************* was ********, and we obtained their agreement to take ******** in full and final settlement of her debt to them.  The settlement was a term settlement which was schedule to last for 20 months, ending on May 27,2025.  Eight months into this settlement, on June 2, 2023, the client called and complained.  Despite our explanations once again, and despite the fact that she had agreed to the settlement at the time it was achieved for her, she claimed we were somehow taking advantage of her. 
  
   
  
  ********************** then terminated her settlement agreement with *************, having already made ******** in payments to them.  Oue agreed upon fee was 1,670.01.  However, because we charge in arrears for the services we render, we only collected 400 dollars in fees at the time of Ms. ********** cancellation.  Furthermore, at the time of her cancellation all of her accumulated savings in Global Client Solutions was refunded to her by them, in the amount of 526.15.
  
   
  
  In summary, we did precisely what our contract called for, and achieved a very good result for ********************** but it apparently was not satisfactory to her.

• Initial Complaint

  Date:04/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was speaking with this company about possibly using their services. I told them I did not want to use their services and I never agreed to their contract yet. They kept sending me emails saying my account would be charged. I called them and was told my account was canceled and I would not be charged. I received and email stating my account was canceled and no charge would be made. This morning they charged my account causing me to go negative in my balance which then incurred charges on top of the amount.

  Business Response

  Date: 08/06/2024

  ************, signed his Enrollment Agreement on 2/26/24, enrolling in a 36 month program with a monthly draft amount of $467.67
  
  ************ enrolled one creditor account of $18,692 with **** of ************** He completed one program deposit of $467.67 on 4/15/24
  
   
  
  ************ notified us that he wanted to cancel on April 1. 2024.  Unfortunately, due to a processing error, his April 15, 2024 draft was taken after he cancelled.  However, immediately upon discovering this error, we returned his payment to him via an ACH payment made three days later on April 18, 2024.   We returned to him via ACH $435.42, on April 18, 2024.
  
   
  
  We regret the mistake, and have apologized to the client for it, but have made the client whole and have closed his account per his wishes.
  
   
  
  I trust these responses satisfy your requirement of a proper response to each of these complaints.  If you need any more information, please contact me directly.
  
  Thanks
  
  *****************