Complaints

This profile includes complaints for Accredited Debt Relief's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Accredited Debt Relief

  4370 La Jolla Village Dr Ste 920 San Diego, CA 92122-1277

  
• 

  Accredited Debt Relief

  4835 Eastgate Mall San Diego, CA 92121-1978

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These people will NOT stop calling me. I used their online calculator but ended up not deciding to use them, but I still get numerous calls every single day from different numbers. Im register on the do not all registry and I dont know what else to do.

  

  Business Response

  Date: 05/08/2025

  Ms.  *******, 
  
  
  Thank you for the opportunity to address your concerns.
  
  
  We regret any inconvenience.  Your phone number has been added to our DNC list.  We are hopeful this will be a satisfactory resolution to your concerns.
  
  
  Sincerely,
  Accredited Debt Relief

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* For Damages, bullying and harassment.Not setting an actual Parenting Plan as a Family Attorney. Going against a Mother to Reduce Child Support from the (Father) Party He's Representing.

  

  Business Response

  Date: 04/16/2025

  Ms. *******-********,

  We have been unable to locate you in our system.  We urge you to ensure you have contacted the correct company as we provide assistance with debt relief, not legal services.

  Sincerely,

  Accredited Debt Relief

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for debt consolidation program in 2024 and I have yet to see results. I dont think whoever is working on my account is working on it. I am 9 payments in the rear on one of my credit cards. There is no way you are telling me that you have not been able to get resolution on my account. I know other individual who have used National Debt Relief and they told me there resolutions went pretty fast. If you guys cant get going on mines I want to cancel the program and take my business elsewhere. I want a call back from the person who is actually working on my account to get resolution. I am aware that they have not attempted to contact any other creditors on my account accept one. If I cant get a response or o I dont get a call back I will be consulting an attorney as this program seems to be a sham.

  

  Business Response

  Date: 03/06/2025

  Ms. *************************** you for the opportunity to address your concerns.
  
  
  A thorough review of your program was completed as it relates to the issues you addressed in your communication.
  
  
  Review of your program confirmed that you have approved a resolution on one of your enrolled accounts.  This resolution is ongoing and was approved less than one month into your enrollment, exceeding expectations.
  
  
  At the time of your enrollment the proper expectations were set that you could expect to see your first resolution within three to six months, and then others subsequently as funds had the opportunity to accumulate in your dedicated account.  ********************** has exceeded these expectations.
  
  
  We have scheduled to have an account manager reach out to address any remaining concerns.
  
  
  Sincerely,
  Accredited Debt Relief 

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have asked to be removed from the call list and they continue to call me every day. Emon is the name of the person calling me and he is extremely aggressive. I do not want to be contacted anymore and I will not be using their services so they are wasting their time. I have blocked numerous numbers but Emon and accredited call me from different numbers. At this point it is harassment. I want it to stop.

  

  Business Response

  Date: 02/20/2025

  Ms. *****, 
  
  
  Thank you for the opportunity to address your concerns.
  
  
  We regret any inconvenience.  Your phone number has been added to our DNC list.  We are hopeful this will be a satisfactory resolution to your concerns.
  
  
  Sincerely,
  Accredited Debt Relief

• Initial Complaint

  Date:02/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/31/2025 I spoke with a ***resentative named N ********* made it very clear several times that I did not want any loans or my credit pulled. I was only calling to inquire about the debt resolution program! I checked my email to find out he ran a credit loan without my permission to Above lending & I dont know what else honestly but I immediately called back to make a formal complaint & cancel everything. I want them to correct this as soon as possible and have those inquiries removed immediately as they were not authorized & I want to know what is going to be done about this! This *** that ***resented FIVE Lakes law lied & I need help having something done about this! Thanks in advance

  

  Business Response

  Date: 02/15/2025

  Ms. *******, 
  
  
  Thank you for the opportunity to address your concerns.
  
  
  We are happy to see you have had the opportunity to address your concern with an account manager.  Should you have any remaining questions please do not hesitate to contact us.
  
  
  Sincerely,
  Accredited Debt Relief

• Initial Complaint

  Date:01/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beyond finance practiced deceptive business practices and bait and switch tactics with promises of me being able to get a loan to consolidate my credit card debt. They also said that my credit would take a hit but would rebound. My credit is still poor and when I checked the status of the credit cards they said would be paid from the account I set up with them in which they draw money from my bank account to sit a separate account in order to pay off my debt once they reached a settlement. My credit report says my cards are closed and not paid in anyway. Moreover they also promised that after 6 to 9 months of steady payments I'd be eligible for a debt consolidation loan which I originally called about. The representative assured me that after 6 to 9 months of payments I would get the loan. It's been over a year and still no loan. When I called I was bounced around between companies. The representatives of the loan company they contract with told me it was beyond finance who would recommend me for the loan. Beyond finance says its the loan company. I've gone back and forth with no straight answer. When I told them I want out of the program with the money I've paid up to this point they refused saying they could not since it was spent. This included the $900 fee they charge for their services

  

  Business Response

  Date: 02/04/2025

  Mr. ***************************** you for the opportunity to address your concerns.
  
  
  A thorough review of your program was conducted as a result of the items you shared in your communication.
  
  
  During your enrollment experience, you were advised that you would be reviewed for all options available.  This review included the possibility of a loan.  The agent clearly advised that you did not qualify for that option and explained the program you did qualify for.  You elected to move forward.  You were also advised about the possibility of being reviewed for a graduation loan whilst in the program, but this was not presented as a guarantee.
  
  
  Additionally, you were advised that your credit would be impacted as a result of the program and that previous customers reported improvements after completion of the program.  This was not provided to you as a guarantee.
  
  
  Review has confirmed that you are currently still enrolled in the program.  Should you have any further questions, please do not hesitate to contact us.
  
  
  Sincerely,
  Accredited Debt Relief

  Customer Answer

  Date: 02/04/2025

  I reject this assessment due to the fact they presented the graduation loan as a definite not a possibility. In fact part of the reason why I contacted the BBB is because they did so yet claim they cannot find or have access to the original call. They assured me that they would pull up the transcripts of the call to determine if this is the case however they have stalled with regards to that. Beyond has promised follow up calls regarding the matter yet failed to do so, hoping I would forget about it. They have made misleading promises with regards to what they do saying my credit (this is what the representative said) would take a dive for about 9 months then rebound, a thing that has not happened. That is misleading statements 

  Yes I am still in the program but had given them a deadline to address my concerns before I pulled out. 

• Initial Complaint

  Date:01/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was a citi account ending in 6425 that was suppose to get added to my debt relief program. I do not know what happened to this account and why it wasnt added. Portfolio recovery associates has taken over the account and there is a lawsuit filed against me. I have no idea why this account was left out but since I am not able to add it in the program due to legal filing, I would like to get permanent billing adjustment. This is not fair to me as I have put my debt into the hands of this company and have accumulated an outside debt on behalf of the company. This should have been taken cared of. Thank you

  

  Business Response

  Date: 02/02/2025

  Ms. ****************************** you for the opportunity to address your concerns.
  
  
  A thorough review of your program was completed as it relates to the items you addressed in your communication.
  
  
  At the time of this review you are enrolled into the program.  You have one offer pending your review for approval.
  
  
  Review confirmed that all accounts included on your enrollment agreement are currently being serviced as part of your program.  While it is possible to add additional debt after enrollment, it is contingent upon that debt meeting the requirements to do so.  
  
  
  Records reflect that you had the opportunity to address this concern with an account manager.  Should you have any additional questions, please do not hesitate to contact us.
  
  
  Sincerely,
  Accredited Debt Relief 

• Initial Complaint

  Date:01/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to this company to explore options. Decided it wasnt for me. Now I keep getting calls from different numbers multiple times a day despite blocking and ignoring. Sometimes no answer is an answer, and the repeated calling from different numbers is starting to border on harassment. Please add me to your Do Not Call list and stop contacting me. Thank you

  

  Business Response

  Date: 01/21/2025

  Mr. ***************************** you for the opportunity to address your concerns.
  
  
  We regret any inconvenience.  Your phone number has been added to our DNC list.  We are hopeful this will be a satisfactory resolution to your concerns.
  
  
  Sincerely,
  Accredited Debt Relief

• Initial Complaint

  Date:01/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I became unemployed 1/2/2025. Beyond Finance debt relief had ****** just sitting in my account and the 1/6/2025 took another ****** put of my account I want that money returned to me. ******** from that company said my money would be returned in 5-7 days now this supervisor named ****** is stating they pulled out my money for their fee? I want it back they are crooks

  

  Business Response

  Date: 01/20/2025

  Ms. ********, 

  Thank you for the opportunity to address your concerns.  

  Our records confirm that a refund in the amount of $109.56 was issued on January 7, 2025.  

  We are hopeful this is a satisfactory resolution to your concerns. Should you have any additional questions, please do not hesitate to contact us.

  Sincerely,

  Accredited Debt Relief 

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Accredited Debt Relief for information on August 19, 2024. I declined their services. I told them NOT to call me and NOT to give my information out. They have done both. They have called me several times after that and as of 12/28/2024 they have given my information out to other debt relief companies. I have received no less than 10 phone calls in the past week from other companies I never contacted. They were the ONLY ones I called. I want them to receive some form of penalty for doing this. I also am on the DO NOT CALL list.

  

  Business Response

  Date: 01/20/2025

  Ms. *************************************** you for the opportunity to address your concerns.
  
  
  We regret any inconvenience.  Your phone number has been added to our DNC list.  We are hopeful this will be a satisfactory resolution to your concerns.
  
  
  Sincerely,
  Accredited Debt Relief

  Customer Answer

  Date: 01/21/2025

  Please be advised that not only have THEY called me, they have given my information out online to other debt relief agencies. I WANT MY INFORMATION WITHDRAWN FROM THE SITE THEY GAVE IT OUT TO. THEY DID NOT HAVE PERMISSION TO SHARE MY INFORMATION AND THEY DID BECAUSE I HAVE RECEIVED NO LESS THAN 20 CALLS FROM OTHER ************** THEY WERE THE ONLY ONES I CONTACTED.