Complaints
This profile includes complaints for CARET's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 7 total complaints in the last 3 years.
- 4 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have CARET Legal formerly AbacusNext formerly ******. Monday, we lost access to our server because of a system malfunction on CARET's end. My contract is supposed to make sure we have access to our files, calendar, and emails with minimum disruption. It is Wednesday and I still do not have access to my server with trials coming up next week. All I get is that the "engineers are working on it." Today they sent me a monthly billing for the full amount despite me requesting waiver of my fees for this month and for additional two months to offset the loss of service for three days. I am trying to get the bill addressed today but they put me on hold.
Business Response
Date: 07/03/2025
Were sorry to hear about this experience. We have provided a credit to the client in accordance with the contract, and we are undertaking further remediation efforts to ensure such situations do not occur again in the future.Initial Complaint
Date:01/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am so appalled by this company. At this point, their 11th hour attempts to save face with BBB mean absolutely nothing to me. I spent nearly 2 months reaching out dozens of times to the company with no responses. I asked to simply pay whatever early termination amount they wanted and immediately end services - and they failed to respond or address my over a dozen separate attempts to effectuate this. They failed to follow the terms and options for early termination in their contract. I also, in writing, withdrew my consent to have them auto draw from my bank - as I was trying to simply pay whatever they wanted in order to not have to deal with their horrible service and treatment. They ignored my written withdrawal of consent and continued to improperly draw from my bank account. After weeks and months of no responses or resolution and their continued withdraw of money from my bank account, a lawyer from the company sent an email and a call saying that they will end services now (4 months and $400 after I tried to initially deal with the issue) on the condition that I withdraw my BBB complaint. I responded to the attorney and - true to form - he never responded to me. I will not withdraw my complaint at this point. I think it is important that others know just how horribly Abacus treats their clients. rvice they fail to respond timely, tell me that I can cancel but that I will simply need to keep paying them. I even changed software to Clio - which is another software in their company - so they are getting paid regardless.. So they are simply wrongly taking my money and providing no service.Business Response
Date: 04/01/2025
While the customer in fact has a signed, enforceable agreement with an automatic renewal clause in place, we have reached out to the customer to resolve the issue amicably. Please also note that customer is mistaken in her note that Clio is part of CARET. Clio and CARET are not affiliates.Business Response
Date: 04/11/2025
We reached out to the customer and believe we have reached an amicable resolution.Customer Answer
Date: 04/14/2025
I have had contact from the business. When a resolution is fully reached and effectuated, I will reach out to the BBB to update them. It appears that the business is preemptive in their contact. The matter is not resolved at this time.Initial Complaint
Date:01/03/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
****** ****
iven the lack of clear communication about the binding nature of the agreement when I first signed ***** light of these circumstances, I respectfully request a review of my situation and reconsideration of the cancellation fee. I believe the lack of proper notification and clarity when I signed the agreement, as well as my long period of non-use, warrants an exception in this case.Business Response
Date: 03/31/2025
We have spoken directly to the customer and have resolved the issue amicably.Initial Complaint
Date:07/26/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My form contracted a 60-month contract for cloud and software services. We notified cancellation 45-days prior to our renewal date. When we originally signed up terms were for 30-day notification or a renewal to month-to-month. Their terms state they can be updated anytime with an email notification, upon review of my email I see zero notifications for updated terms. Abacus/Caret is now stating we owe them a 1-year cancellation fee upon their "new" terms.Initial Complaint
Date:12/28/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************************
Business Response
Date: 12/29/2022
I believe that ********************************* complaint is intended for another company as we do not sell nor distribute *** Lite desk lamps or adapters. Also, we did not have communication with ************************ on 12/15/22 as referenced in the complaint nor did we have a previous complaint in our company records referenced in the message: #********.
Thank you,
*******************
Initial Complaint
Date:10/18/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I moved to this cloud service because it advertised itself as a good solution with superior customer service. My employees and I have issues ever few months where we lose work time because of an unstable system. We will be locked out, for various things. They have had to move us to a different server for instance. I am currently on hold going on two hours. This is because I received an error message when I tried to login and the support person couldn't help me. He told me it was my screen settings, which he had changed, so I didn't know what it was before he started messing around with my system. Meanwhile I've missed other day of work.Business Response
Date: 10/26/2022
Good morning,
*************************, Technical Support Manager, and *****************************, Director of Customer Success, connected with ************************ on Thursday, October 20, 2022 and have resolved this issue.
*******************, Vice President of MarketingInitial Complaint
Date:08/16/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***************************
achine. We were never notified about any changes to the terms and conditions. They later admitted they had the wrong email for me due to clerical error on their part which is why we never received email notice as stated in their terms and conditions. New terms and conditions therefore were never consented to. Either way no court would enforce them.In the end I was forced to do a charged back and block any future charges from them. However, they are still harassing me and supposedly billing me under the contract even though I never received notice (they even deactivated unrelated software that we had perpetual licenses for). I want them to admit that my account was cancelled and to adjust any billing and drop this matter all together. I have attached email chains along with contract and the original terms of service when i signed the contract.Business Response
Date: 08/19/2022
******************* from our Customer Success team spoke directly with ******* on Wednesday, August 17th and has resolved this complaint.
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