Customer ReviewsforAA Auto Transport

The worst experience. Terrible, TERRIBLE customer service, rude and unprofessional staff. They do not deliver on what they promise. Our car took a different route, arrived late, and with dents and scratches. We are suing this company. Save yourself a major headache and DO NOT go with this company.

Do not use them..They did nt get our vehicle to the promised destination. After 2 weeks we had to go pick it up ourselves. ****** is rude, doesn't care, and does nt fulfill her promises once she has your money.

OMG, could I give a negative star? How can such a worst, cheating company still exist and get a 3.6 star?? First, they cheat me on the **** tax and charged me almost DOUBLE than they paid to US custom in addition to the brokerage fee. When I read the reviews it seems this is not their first time overcharging the duty tax. Please be very careful with this company!!! Second, it took 20 days to ship my car!! when I picked it today, I found a remarkable and deep scratch on the right front bumper that is not exist before!!! So sad and heartbroken!!!

I have never had a worse experience with a company in my life. If I could give this company -500 stars I would. I contacted this company back in February with hopes of them being able to bring down my car from my home in ****************, down to where I currently reside in ******* **. I have not been able to go home in 2 years because of *****. The whole process began poorly with horrible communication. They gave my parents 1 day notice about coming to pick up my car and the tow truck driver that came to pick it up left them with nothing - no communication, no paperwork, nothing! then I get the call that my car is on the way and I am hopeful. So I give them the quoted amount of time (1-12 days) before I call and try to see the status of when my car will be arriving. To my surprise, when I called in to see how close my car was, the company neglected to tell me that ** CAR HAD BEEN DENIED at the border several weeks ago! and not ONE call from anyone to let me know! I had no idea where my car was -stolen, in a ditch or in some random persons care WITHOUT my consent! The worst part is when I called them, the owner Dion actually got into a screaming match with me about how it was my fault we were in this situation! And the reason my car was denied? Who knows! because each employee gave me a different story! Each time I called them they blamed it on the border officers. Each time I called they told me to keep waiting as they worked "as hard as they can" on getting paperwork from the *** to allow my car to get through the border. Well, 3 months go by with my car sitting in a random parking lot and still nothing. I have never been so frustrated with a company in my life. The worst part is the way I was treated by them. It was heartbreaking. I didn't know you could be manipulated by a company until I worked with ************************** transport. I did everything needed on my end and they dragged me for months. All I can say is I can only advise with my whole heart that you do not trust this company with your belongings. They did not do their only job I trusted them with and it created unnecessary chaos in my life! Do not trust them!