ComplaintsforNelson Partners Student Housing Apartments
Student Housing
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/08/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Nelson Partners manages ********** apartments in ****** ******. Our lease ended in June 2023 and we received a letter detailing deductions. Our son is the student on the lease. ***************************** is his name. Us parents are ************** so we are on the lease as well. We are supposed to receive $133.61 after deductions. I do not even want to discuss the validity of the deductions. We have contacted the manager repeatedly and she said she cannot help us. Another parent told me that they received their security deposit refund in October 2023. Their lease also ended in June 2023. They gave me the phone number for the managing business in ************, ************. We have been calling and leaving VM messages. We just want our refund.Initial Complaint
08/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I moved out of the Vue on MacGregor ( A Nelson Partners Property) on May 21, 2021 and I still have not received my security deposit check back. I received my move out statement (attached) on June 25th, 2021 stating that I was to receive $1,291.52. I have been in constant contact with the company since then but no response has been made. I spoke with ****** at Nelson Partners that explained that another company, ********* Properties, were supposed to pay me, but they have also refused to do so.Initial Complaint
07/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I moved out of The Vue on MacGregor, ******* *****, on May 21, 2021 and have not received my security deposit check of $1291.52. I have been in constant contact with them since I moved out but was told to contact the new ownership, ********* Properties for my money. I filed a complaint with ********* and they explained that Nelson Partners should have paid me. It has been a continuous back and forth with no success of a company taking accountability to pay me. Nelson Partners previously explained, around March of 2023, that within the ledger it shows that ********* is supposed to pay me. ********* has not been in contact with me and Nelson Partners will not take responsibility.Initial Complaint
08/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I was shown an apartment with a tub and was never told that the units may come without a tub. When I moved into my apartment it has a shower only. I need the tub for soaking my joints from an injury years ago. I have also been given a unit that doesnt have a microwave and is smaller than the unit I was shown. When I went to management, I was told that they dont have to provide me with those items but every unit around me has a microwave provided and the stool that is missing I feel they are using deceptive practices and even discrimination because Im not being given what I was shown and what other units have inside. Im a tall person and the unit seems to be equipped with appliances for some one in a wheelchair. Id like to receive a unit with the tub, chair, microwave and proper appliances in it. Thank you for any help with what my options are because mama meant says they cant do anything about the unit. They also so told me they didnt show me a unit like mind when I came for a tour, but thats not true. I took pictures of the unit I was shown and I do have them.Initial Complaint
08/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I signed a lease for a studio apartment. When it came time to move in, the studio is not like the model I was shown. It is a handicapped unit with items missing from the furnished room and no tub. I have pictures of what the model looked like and what it had. The management is telling me I have to except less than what I was shown or asked for. I am contacting a lawyer as well for legal actions. Its missing the microwave and stool. Its smaller as well. Here are four pictures of the difference from the model shown and two actual areas.Initial Complaint
06/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My daughter was a tenant for nearly three years at one of this company's apartment complexes call ******************. The lease ended in August 2022. I was notified back in early September 2022 that we were due payment of $795 and that a check for that amount would be sent in the mail. It never came. After a few months, I called to see what the hold up was. Since then, I have contacted them many times, I have been bounced around, told it's "in the mail", "it will be forthcoming", etc. I've never received the payment. Now when I call no one will respond. We paid them literally $30,000 during the time my daughter was in school in **********, and not a single rent payment was ever late, even during Covid when she wasnt even living there. So the fact that they refuse to pay the $795 refund that is contractually due to me is beyond ridiculous. This is fraudulent and a breach of contract. Looking at their ****** reviews, I now see that this fraudulent behavior is normal practice for them, yet they continue to remain in business. If they are withholding funds that should be paid to past tenents for say even 100 other people, thats nearly $100k they are withholding and also earning interest on. If its for hundreds of tenants (which I suspect it is), then that is hundreds of thousand of dollars.Initial Complaint
06/03/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I was required to pay ***** on August 31st, 2020 when I moved in and was supposed to receive a security deposit after July 31st, 2021 when I moved out of the VUE on Macgregor. I received an email that said I was supposed to I have been given the run around since they changed management several times and I still haven't received anything. I would like to get my money back. according to ***** property law Section ****** allows the tenant to *** the landlord to recover three times the portion of the deposit wrongfully withheld plus other fees. I would like $4300 to include other fees like a cash advance I had to take as a result of not having the money.Initial Complaint
05/26/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I moved out of the Auraria Student Lofts in July 2021. I was told I would received my security deposit by the end of October. I did not receive it, and in every correspondence with the Auraria Student Lofts I was told that they changed management and that Nelson Partners Student Housing was responsible with getting me my deposit back. I have since then sent a large amount of emails to the email they list publicly ******************************************************* both from my personal email and from my school email. Apart from that, I have had several phone conversations: I have left messages and talked to several members of their team who all assured me that they would get back in touch with me about the deposit. It has now been 7 months since my first call to Nelson Partners. I have continuously called and contacted them since and never got any response other than "We will get back to you." I could really use the money and there are days that having that money could have made the difference between me being able to get to interviews or not, me being able to pay rent fully on time or not etc. Their lack of attention has been a huge inconvenience and cost me money in the long run since I initially counted on getting that money relatively quickly. I just want my security deposit back and there is no doubt in my mind that they are hoping I will forget about it and leave it. I will not.Initial Complaint
02/28/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
We paid a $400.00 deposit in 2020 for our son ************************* to reside at ****** Student Lofts in ******, ********. He stayed a full year and moved out in July 2021. We still have not received our deposit back and I have contacted them by phone and email at least 20 times. They say that he will be getting it back. There wasn't a reason for them to keep it and his apartment looked great when he checked out. Here is the persons info who I have been in contact with:*************************** Property Manager E: *************************************************************** W: aurariastudentlofts.com Auraria Student Lofts P: ************** **************************************************** I have also been in contact with *** at **************. Please let me know what to do from here.Thank you,************************************* ************Initial Complaint
02/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
i am adding an additional complaint to include context from my original complaint. I have included screenshots of the following: - an email from **** promising that i would be able to move in by 2/15. - an email from *** stating that i would have ************************ from 2/18 to 3/1. - an email from *** stating that they could no longer offer me accommodations unless they were at my cost. I expect the following resolutions: - to be provided with temp housing at no costs to me from 2/18 through 3.1 - to have all fees associated with this relocation waived - assistance with moving into and from temporary housing, and into my new permanent space - an apology for the lack of concern and overall negligence towards what happened to me.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
17 total complaints in the last 3 years.
3 complaints closed in the last 12 months.