ComplaintsforHappy Daze RV's

• Initial Complaint

  03/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We purchased a new trailer from Happy Daze RV in ********** back in July of 2023. We advised the sales manager that my mother would be residing in the trailer on our property, and we asked about mobile service for any items found during the walkthrough. We received a signed note from the sales manager promising to provide mobile service to repair or replace any items that were identified during the standard walkthrough. There were a number of items identified during the walkthrough with the service department and we were told those items would be ordered and we'd be contacted when replacement parts were received and ready be installed.After three months and no contact from the dealership, we contacted our sales rep, who referred us to the sales manager. The sales manager referred us to the service department. The service manager informed us that the work order for our trailer had been lost. We gave him and the sales department ample time to find the work order, to no avail. Over the last 7.5 months, we have been calling and emailing the service manager. During each conversation we are told the service manager will get back to us, but he usually does not. The most recent communication was an email from the service manager in which he agreed that Happy Daze did promise mobile service and said he would provide that, and he asked what the best days of the week are for him to send a service technician to our home to verify the items in need of repair or replacement and he promised to call us the next day. Again, this did not happen. It's been 11 days since that last communication.Today, I contacted the service department and asked for the service manager. I was asked my name so that **************** could be informed of who was calling. Next thing I know I'm sent to a voice mail. When I called again, I spoke to a different person who said **************** is not in today. Finally, I asked to be put in touch with ***************, the owner. He was not in, apparently.

  Business response

  03/28/2024

  To whom it may concern:

   I have reached out to Mr. and ********************** and we have made an appointment for one of our employees to go out to their home to get all information needed to order parts. Once we get all the information to order the parts they will be ordered and then at which time we will know eta so we can then schedule a follow up to replace necessary parts. *********************** has my email and contact info, I have also left her a voicemail with the first scheduled appointment date of 4/2/24 to gather all info needed to perform repairs. These issues will be handled by Happy Daze Rv and team.

  Customer response

  03/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  07/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a Grand Diasgin 5th Wheel Trailer in June of 2020. It has been a nightmare ever since. I have had multiple problems with the trailer and can get no help at Happy Daze's RV. Every time I call and make an appointment to bring it in, they never end up fixing the problem. Their excuse is that parts are unavailable. I have worked with 6 different managers at this store. They fire one and seem to get a new one every week. I dropped my trailer off on June 22, 2023 for 6 repairs (repairs they were supposed to fix a year ago) and have not heard from them since. They pressure you to buy a trailer but when it comes to any repairs or maintenance you can't get a hold of them.

  Business response

  08/14/2023

  Hello,

  This customer has been brought in for service and we are actively working on repairing his issues. This should be settled.

   

  Thanks,

   

   

  

  ***************

  Happy Daze Rv

• Initial Complaint

  05/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We bought a brand new ************ Solitude 391 DL (VIN:**15370) from Happy Daze and took in back home on 04/14/2023. It came with a tire pressure monitor system that doesn't work. We contacted the manufacturer ******* and was advised to start the warranty claim with the selling dealer through the ** manufacturer ************. Here our story begins: 04/25/23: Called and booked an appointment for 05/02/23 05/02/23: Arrived on time and was promised a claim to be opened with ************ 05/08/23: Called to follow up and was promised to be called right back, but nothing happened 05/09/23: Called again and couldn't reach to anybody responsible for my issue We also called ************ to find out there hasn't been any claim filed by the dealer Happy Daze this whole time. Any vehicle dealer should be responsible to customers before, during and more importantly after the sale as they promised to!

  Business response

  05/18/2023

  We have reached out to this customer and are actively taking care of the issue. ******************* (Service Manager) has been in touch with the customer and scheduled to have the tire sensors handled through the manufacturer.

  Customer response

  05/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  The business response is accurate although the final correction hasnt been made yet. Ill accept the response for now and report if it doesnt get resolved at the end.
  
  

• Initial Complaint

  03/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought the rv back in March of 2021. They damaged the vehicle while they transported it to the ********** shop. They had to do some warranty work and fix the damage on it a few months later. They didnt fix all the warranty issues and then they also damaged the awning while it was in the shop. I have since tried to contact them and try to get everything fixed about 6 different times over the last couple years and they just stop communicating with me and pass the responsibility onto someone else. I would like my trailer to just be fixed or get the parts for it. I need a two new controllers. One is a thermostat. One is a fan control. I need a new water pump. I need a new awning motor cover. And I need the cabinet fixed Im the kitchen.

  Customer response

  03/24/2023

  I am rejecting this response because: happy daze called on March 17th and left a voicemail. I then called back on March 18th a couple of times with no answer and I left a voicemail. I still have not heard back. This is exactly what has been happening for the last couple years. They say they are going to fix the problems but then do not respond.
  

  Business response

  03/30/2023

  Happy Daze has reached out to this customer and we are working on getting all the parts to the customer. Customer has given us some of the information for us to order parts and we are working with them to resolve this issue.

  Customer response

  03/30/2023

  I am rejecting this response because:I have been told that the parts have been ordered 3 different times previously in the last two years. so I dont have high hopes of them actually coming through with parts. 
  

• Initial Complaint

  03/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Had warranty work completed and some was never done and what was was done poorly the dealer will not stand behind there work and now has refused to communicate or resolve the issues

  Customer response

  03/21/2023

  I am rejecting this response because: All of the repairs done are still pending due to the fact that there is still issues from day one and has not been repaired I also called the manufacture and spoke with the owner and he is still waiting for a invoice from happy days Rv with my ok of completion of all items that i have return many times and never completed or completed worse than the problem. Every time i picked up the ** they never had the time to do a walk through of the work that was done because i live 2 hrs away and when i do pick it up its close to closing ***,e and they want to go home so they asked for me to go over the work once i have it home so i do as asked and here we are never repaired so yes i did sign off on what i knew nothing of 
  

  Business response

  03/30/2023

  This customer wrote back stating that they are Rejecting our response and stated that he had spoke with the manufacture owner and he is still waiting for an invoice from Happy Daze. I personally called ***************************, ***************************** as well as ******************* himself. All of these people who are in senior management with the company have told me that they have not authorized any repairs and that this unit is too far out of warranty for them to help with. Happy Daze is Holding its stance.

   

  Thanks,

  ***************

  Happy Daze Rv

• Initial Complaint

  07/11/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On June 16th, 2022 I sold my RV. I then sent a letter to Happy Daze RV in **********, ** to relay this fact, included the required $50 cancellation fee, in the form of a personal check #****, along with a copy of the extended warranty contract purchased through Portfolio Protection.I received no acknowledgement of their receipt of these items. When I call, I consistenlty get a recording to leave a message for their finance manager.

  Business response

  07/12/2022

  We have received the request to cancel the extended warranty and processed the request with Portfolio, the extended warranty company.  As soon as we receive confirmation that the cancellation went through, which can take up to 6 to 8 weeks, we will refund the customer less a $25.00 cancellation fee.  The customer's check for $50.00 will also be returned to the customer, as there is no need to send in money when requesting a cancellation.

  We are confident this cancellation request will be processed and completed soon.

  Customer response

  07/12/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  05/27/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  The ** Dealership filed DMV paper work when I purchased a Reflection 303RLS 5th wheel on December 29, 2021. When I received my my title from DMV, I discovered that my name was mis-spelled. I contacted the Sales Manager the first part of February and he offered to correct the spelling error. I mailed the title to Happy Daze **, attention *************************. On Feb.9th ************************* stated that he had received my title and that his clerk had filed the paperwork with DMV. Every three weeks I emailed ************************* and he would respond that it was being processed by DMV and I should receive the title in a couple weeks. This exchange continued every couple weeks until I called ***********************, General Sales Manager on May 17th. The following day on May 18th, ****** sent me an email stating that I could get my own title from DMV, and Happy Daze would not be provided the corrected Title as promised. I informed *********************** that he had my original DMV title, and the control number issued to them by DMV, and that I had no way of tracking down the title.I would expect that a business that is in the business of working with ***** DMV could provide me with a correct title.

  Business response

  05/27/2022

  We apologize that ************************** name was incorrect on the title.  It was a clerical error that both our Finance Manager and ********************** missed when both signed the *** paperwork.  Upon hearing of the error and receiving the title for correction, we immediately sent the paperwork to *** for correction.  When ********************** called ************************* the second time checking on status, *** checked with our administrative assistant that processes *** and she learned from *** that they never received the paperwork.  Please note all of our paperwork is mailed, not handled in person.  Since the "originals" were considered lost, we asked *** what the next process would be and we were told to submit copies of everything sent in, which we did.  After following up with *** several times on this one transaction, we learned that this paperwork was lost 2 times, as we submitted it 3 times, the original once and copies twice.  Our administrative assistant has assured us that the paperwork has been received by the ***, as it now shows ** in its portal.  It is our hope that ********************** receives his corrected title very soon. We will continue to monitor the status of this title correction until it shows completed.  Thank you.

  Customer response

  05/28/2022

  This is the first that I've heard of all the lost paperwork, so thank you for the explanation. I'll close off this compliant once I receive the corrected DMV paperwork.

  Regards,

• Initial Complaint

  01/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We have been dealing with ********** Happy *********************** for the past year. We bought a brand new 2020 ************ Solitude last December. Our awning cap came off and rain water is getting in the gears. Our garbage can cabinet also needed to get repaired and they had to order the parts for both. We have been waiting over 7 months and have made several calls to see when the part would be in and have been treated horribly by the service manager *************************. We were told once that the part ordered for the awning was the incorrect part and they had to reorder (7 months ago). After several calls they had excuses due to incorrect part and due to COVID, etc. I called today January 6th and again was treated poorly by the service ***** manager *************************** and was told they were still waiting for the part! When I told her I was going to contact ************ and the BBB she changed her tune and said the part should be in a couple of days but could not get us in until January 24th to do the garbage cabinet and the awning cap which just pops on and I told her I can do it myself and would like to pick it ** in a couple of days which she said no we have to bring it in. My wife and I are both frustrated with the service ***** I hope you can help us get this settled.Thank you.*******************. ************

  Business response

  01/06/2022

  We have reached out to the customer and left a message for them to try and resolve the complaint. As of this morning we still have not heard back from them. I will get you more info once we get in touch.
  
   
  
  Thanks!

  Customer response

  01/08/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  The parts and service manager *************************** has taken care of the situation and we are totally satisfied with his response and commitment to take care of us.  Thank you!

• Initial Complaint

  08/24/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The glass on the front of the fireplace on my 2018 Tiffin 32SA broke. Happy Daze was original seller and only Tiffin dealer in the area. I took the motorhome to them for other service on May 13, 2021 and ordered “replacement glass“ as shown on work order number 64207. Also note job number three diagnosis fee $87.50 To diagnose broken glass? What I got was a complete fireplace unit for $528.47 plus tax. Fireplace is still in original packaging but dealer does not want to refund purchases because I posted a negative review about the service received.

  Business response

  08/25/2021

  The $87.50 listed on Job line three is an estimated labor amount only to complete the job. Note in the picture provided by the complainant that on Job three, just below the description list LABOR- there was no charge for labor at all for the fireplace. 

  On 6/3 the customer was contacted via phone and provided a cost of the replacement fireplace of 528.47 which he approved for us to order.  Lino was contacted and advised we received the part on June 25th at which time he advised us that he didn't want to pay HDRV to install and requested us to put the fireplace in his unit and he would install himself.

  He received and only paid for the fireplace to which he acknowledges in his complaint.

  There is nothing to refund as the only cost to him was for the part he purchased directly.

  Also please note that Lino ******** is a former employee of Happy Daze Rv's 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩