ComplaintsforWonderful Union LLC
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Complaint Details
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Initial Complaint
05/26/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered a signed copy of the book "Long Train Running" for $45 plus shipping around April 21, 2022. It was supposed to be shipped May 18. I have not received the book nor any communication from Wonderful Union.Initial Complaint
05/23/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On November 5, 2021 I placed an advanced order for a signed book through this company. Order # GC3723-110521-4CD1PUP. Total cost was $42.57 which I charged on this date. Delivery was promised first week of May. As of this date, I have not received the book. I have e-mailed the company and have not received a response.Initial Complaint
05/20/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
On November 5, 2021, I placed an order with Wonderful Union, from the ****** Brothers official website and pre-paid $39.50 for a book to be released May, 2022. I have yet to receive notification of a shipment and two emails to the support website have gone unanswered.The first email sent on May 11, I received an automated reply:On Wed, May 11, 2022 at 9:10 AM Support <***************************************> wrote:>> ------------------------------>> Hello *****,>> Your ticket (********) has been received and is being reviewed by our Fan Support team. We will get back to you as soon as possible!>> To add additional questions or comments, do not hesitate to reply to this email.>> Best,> Wonderful Union >> On Location | Wonderful Union > ******************************* > www.wonderfulunion.com I sent a second email on May 17 and still no response. https://thedoobiebrothers.com/store https://thedoobiebrothers.com/account/orders/GC3723-110521-771M8C6/I looked up Wonderful Union and it states that the company is permanently closed which explains why there has been no response. I am seeking a refund.See outside Map of Wonderful Union Permanently closed Wonderful Union is permanently closed. If that's wrong, you can suggest an edit.Wonderful Union Address: **************************************************************************** Suggest an edit Own this business?Initial Complaint
05/20/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I bought a VIP package in February for a concert that is this Sat in ***** and have had no communication with the company. I tried to call- they are only accepting emails- the email response is computer generated. I want what was promised.Initial Complaint
05/16/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I paid in advance (in November 2021) for an autobiography of the ****** Brothers to be released in 2022, Long Train Runnin. My credit card was almost immediately charged $39.80 and the book has now been released. However, despite being charged, I have not received it. Emails Ive sent to customer support have not received a response.Initial Complaint
05/09/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
In good faith I placed an order of over $250 on the website for the Eagles, for band merchandise. This website was through Wonderful Union. I placed this order on January 8, 2022, and as of today, May 7, 2022, I have yet to receive any items of the order, or the order in full. I sent multiple emails to the fan support, which turned out to simply be a response back from Wonderful Union, giving me a support number only to never be heard from again. I double-checked my bank account to make sure the amount was withdrawn, and it was withdrawn on January 8, the day I placed my order. I received one email about my order and the items I had requested. I later looked up the order on the website to find that the order sheet showed 'shipped' and a *** ground shipment number. However, it did not show the date of shipment, nor was the ground shipment number a known tracking number when I searched for it. Emails go ignored, finding a telephone number that works is impossible. At this late stage, almost 4 months later, I sincerely doubt I will ever see this merchandise.I am angry and frustrated that as a fan I made these purchases believing the merchandise would be sent through a reputable fan organization, and am very sad that the Eagles are being used so that a company can provide horrible customer service and blatantly steal money from fans.Initial Complaint
03/03/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Date of Transaction: 2/17/2022 Amount of Money: $45 plus $33 Shipping ITEM: 1EAG-SH-130-M'Cactus' Tour 2021 Lyric T-Shirt$45.00$45.00 *************************** Order #: GC2103-021722-2S123AT -Bought the shirt as a gift , did not fit, requested a refund via e-mail on 2/23/2022 ---No Response -Sent follow-up e-mail on 3/01/2022 ---No Response -Between 2/23/2022 and 3/03/2022 tried contacting Wonderful Union multiple times, @ ************** ---always busy signalInitial Complaint
12/10/2021
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Transaction date of 10-15-21, and the purchase was through On Location Live and Wonderful Union via eagles.com. Upon requesting a refund, I learned that the business has since turned off its customer support email inbox.Initial Complaint
11/03/2021
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Date of transaction with 1844WNDRFUL WONDERFULUNIONCA 10/05/2021. Amount: $23.33 ************** Brothers CD.Have been billed and paid on 11/2/2021 and product has not been delivered yet.Can not contact business.Order #********N000VR416
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Customer Complaints Summary
9 total complaints in the last 3 years.
0 complaints closed in the last 12 months.