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Complaint Details
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Initial Complaint
02/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Brought automobile in for repairs. Reported problem, vehicle shutting off while idling during drive, was not addressed. Was charged $2000+ without resolving issue.Returned vehicle, they shared cannot repair due to not being able to duplicate reported concern.Business response
03/04/2024
I'm sorry to hear about your situation. We were unable to replicate the intermittent problem you experienced, despite our efforts. If you had been able to visit the shop and ride with **************, we may have had more success in addressing the issue. It's frustrating to invest in repairs that don't solve the problem. I recommend trying a different mechanic or dealership to see if they can assist you in resolving the issue. While the money spent was to replace parts that were broken, we have gladly refunded it to you and wish you the best of luck in finding a new repair shop.
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Contact Information
2425 Tower Ave
Sacramento, CA 95825-1930
Business hours
Today,Closed
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | 8:00 AM - 5:00 PM |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.