Complaints

This profile includes complaints for GoodLeap, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GoodLeap, LLC

  8781 Sierra College Blvd Ste 100 Roseville, CA 95661

  
• 

  GoodLeap, LLC

  8781 Sierra College Blvd Roseville, CA 95661-5920

  
• 

  GoodLeap, LLC

  6970 E Chauncey Ln Ste 100 Phoenix, AZ 85054-5158

  
• 

  GoodLeap, LLC

  155 108th Ave NE Ste 820 Bellevue, WA 98004-5948

• 

  GoodLeap, LLC

  915 Broadway St Ste 200 Vancouver, WA 98660-3288

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/27/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 6, 2025 my wife and I mailed a cashier's check via certified mail in the amount of $25,000.00 with a letter containing specific instructions that this payment should be applied towards principle ONLY, as we have consistently made our regular payments which covers the monthly interest. I was explained by customer service that because of the TIMING of receipt of the check, $2,730.26 was applied towards interest. In other words, had the check been received at the same time the regular payment was due, then the $25K would have been applied towards principle only. This is unfair business practices and something this company can easily adjust on their end.

  

  Business Response

  Date: 06/16/2025

  GoodLeap is in receipt of the complaint filed on May 27, 2025, with the Better Business Bureau (BBB) concerning your solar loan with GoodLeap. By the complaint, you expressed dissatisfaction with the allocation of your loan payments. We hope this response elucidates any concern regarding your loan payments.
  To clarify, your loan product type is a Daily Simple Interest loan. For Daily Simple Interest loans, interest accrues daily, the date the loan funds. By the first payment date of August 6, 2024, there was approximately ninety (90) days worth of outstanding interest accrued from the loan start date: May 6, 2024. Page six (6) of the loan agreement states to the extent permitted by applicable law,all payments or prepayments will be applied first to accrued interest, then to unpaid principal in the inverse order of maturity (last to first), and then to fees or costs payable to us under this Agreement.
  GoodLeaps loan agreement was signed by you on May 8, 2024. The loan terms are clearly reflected in the agreement. Additional information is also available in the Welcome Package; Welcome Letter, Closing Certificate, and Truth in Lending Disclosure, originally sent on May 8, 2024. See attachments.
  To avoid interest accruing between receipt of payments, GoodLeap recommends; borrowers make additional payments (prepayments), at the same time as the Monthly Scheduled Payments via the one-time payment feature available in the online payment portal. To review how the payments were applied, reference the payment history attached.
  To date, your total loan balance is $78,766.73 with a per diem of $26.04. For further assistance relating to the account, please contact our ****************** directly at ************** or via email at ********************************************************************.   

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had repair work done to my home. When orginally quoted for repair work I started the loan application. Upon completion of the repair work to my home I paid out of pocket for the expense and called to have my loan application cancelled. I was told my loan application was cancelled and received an email for my account being cancelled. Recently discovered that account showed up on my credit report as active. Have been calling the company for several weeks and getting told the account is closed and I owe nothing. Recently received a bill in the mail for the loan in which I didnt use and was also told to ignore the bill the account is inactive however still shows up on my credit report as an open loan. I have attached cancellation email and receipt of payment for where I paid out of pocket for repair work

  

  Business Response

  Date: 06/16/2025

  GoodLeap is in receipt of the complaint filed on May 4, 2025, with the Better Business Bureau (BBB),concerning the purchase of home improvement products and services from Lickety Split Air Conditioning *********************** (Lickety Split). By the complaint, you raised concern regarding how a loan has been reported to the ************************* (****)when you paid for the project in cash.   
  Please know, your loan with GoodLeap was successfully canceled on May 19, 2025. Subsequently, our ************************* submitted a request to delete the tradeline to the ****. GoodLeap is committed to providing accurate and timely information to the credit bureaus and, as part of our standard procedures, we report to the three major credit bureaus on a monthly basis. On May 23, 2025, Account Research Specialist ******** ******* contacted you via the email address on file to notify you that the change had been submitted and to please allow up to 30 days for the bureaus  to process the information and update their records.
  Please be advised that if you are using third-party credit websites, third-party credit monitoring services can be useful tools; however, they may not always present the most current or accurate information. GoodLeap has no control over how or when they display credit data. For the most reliable and up-to-date credit information, we recommend referring directly to the official reports issued by the three major credit bureaus.
  If you have any further questions or require additional assistance, please do not hesitate to contact our ************************* at ************** or via email at ******************************************************************. 

  Customer Answer

  Date: 06/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  Date:05/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  per the Company they give you na total of 12 months to pay "interest free" after the 12month period they charge you an interest rate of $7, ******. I made all my payments before the 12 month period but they didn't charge one of the payments although the account was in autopay they claimed it didn't go through when I contacted the company they said they would fix the issue now they are charging me the $7,761.20 no one has returned my calls ive tried reaching out to them many occasions but no response. this company its an absolute SCAM!!!!!

  

  Business Response

  Date: 06/13/2025

  Due to the nature of the concerns raised, we escalated this matter to be reviewed by senior management. Once we have determined how to move forward, a response will be provided via BBB portal or by mail. We appreciated your patience while we work to address this matter. Thank you. 

  Customer Answer

  Date: 06/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  Date:05/22/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Goodleap is calling my family members and asking them to contact me about my bill. Family that I dont even live and talk with! Its a violation of privacy and they shouldnt be able to ****** family and contact them about me.

  

  Business Response

  Date: 06/12/2025

  Goodleap received the complaint filed on May 22, 2025, with the Better Business Bureau (BBB) regarding interactions with **************** representatives.  In summary, you expressed frustration with Goodleaps collection process. Further stating,you feel Goodleap should not be contacting members of your family in an attempt to reach you. 
  We value your feedback and have shared this experience with management to review during future discussions for process improvement opportunities. However, upon reviewing the call recordings with **************** and the Collections team, the representatives followed the procedure appropriately.
   As a reminder, Goodleap does not offer a grace ******* Payments not received by the monthly due date are considered outstanding. The collection process begins the same day if an ACH payment is not scheduled for the account. Payment Reminder Calls will continue until a representative can confirm with borrowers when they are able to bring the account current. These communications serve as a courtesy to avoid negative reporting to the ************************* (****).
  To date, the account is over one hundred (100) days past due with an outstanding balance of $311.58. To discuss making payment arrangements, you may contact our ****************** at ************** or via email at ********************************************************************. 

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I phoned Goodleap Financial about ******************* I wasnt happy with the way the roofers did our encasing of our stone chimney-They released the funds against my wishes and now they are not going to help us have this company return to do the job right-Was told in so many words that One Day Roofing wont help us-I was told by Goodleap I had to wait till loan is pending- then when I called Goodleap back to put a hold on our Loan. They released the funds against my wishes. We want One Day Roofing to come back and redo our chimney encasing the right way. We are paying for a job we are unsatisfied with- a $15,000 job.

  

  Business Response

  Date: 06/11/2025

  GoodLeap is in receipt of the complaint filed on May 21, 2025, with the Better Business Bureau (BBB) concerning the purchase of a home improvement products and services from One Day Roofing (One Day). In summary, you expressed dissatisfaction with the services provided by One Day.  
  Please note, GoodLeap operates separately and independently from One Day. GoodLeap is the lender for your home improvement purchase; we are not the seller or the installer. However, we take all allegations seriously and conduct thorough investigations into the claims.
  GoodLeaps loan agreement was signed by you on February 22, 2025. The terms of the loan are clearly reflected in the agreement. Additional information is also available in the Welcome Package: Welcome Letter, Closing Certificate, and Truth in Lending Disclosure, originally sent on March 17, 2025. See attachments.
  Our records indicate One Day completed your project on March 12, 2025. Subsequently,GoodLeap remitted funds to One Day on March 14, 2025.
  A Customer Inquiry case was opened and assigned to Client Support Manager **** ******* (****) on May 13, 2025, to address the concerns raised. **** contacted One Day for information regarding the project. In response, One Day provided photographs of the completed project, which did not reveal any visible issues.
  We understand you are frustrated with the service provided by One Day, however, issues relating to the project require One Day to address them directly. Should you have further questions or concerns, please contact **** at ************** or via email at *************************************************************. 

• Initial Complaint

  Date:05/21/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Good Leap on 05/09/2025 and again on 05/21/2025 and have received zero assistance. On 05/05/2025 ******************** performed work in my home for a total of $4,614.08. GoodLeap sent payment to ****** ************** on 05/09/2025 in the amount of $4,614.08 and on the same day opened a line of credit totaling $4,700.00 for me. They are charging me interest and expect me to pay the full $4,700.00 balance while they only sent $4,614.08 to the service Provider. After multiple attempts to contact the business and rectify the situation, they have offered no assistance. Today it was confirmed on a 3rd call to GoodLeap that neither of the previous 2 calls were records as escalations and no research has been performed to resolve the issue.I request that the BBB step in and aid me in reducing not only the principle balance from $4,700.00 to $4,614.08 but also a recalculation of the daily accrued interest on the correct balance.

  

  Business Response

  Date: 05/30/2025

  GoodLeap is in receipt of the complaint filed on May 21, 2025, with the Better Business Bureau (BBB), regarding your home improvement loan. In summary, you indicated that the credit amount reflected on your GoodLeap account exceeded the actual cost of the project.  
  Upon reviewing the account, we can confirm that the appropriate adjustments have been made to your account.Our records now reflect that, as of today's date, May 30, 2025, you have executed a new loan agreement reflecting the corrected credit amount of $4,614.08.
  Should you have further questions, please contact our *************************** at ************** or via email at *******************************************

  Customer Answer

  Date: 05/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  Date:05/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they falsify a signature , when they say they wanted a name for referral and add her as a cosigner..this is my 3 complian and they keep closing my dispute without any resolution, i just want them to remove that person because they falsify her signature ..

  

  Business Response

  Date: 06/09/2025

  Hello,

  GoodLeap is in receipt of the complaint filed on May 21, 2025. The current complaint is an extension of the previous complaint we responded to on May 8, 2025, and brings forth no new information. 

  As previously stated, the loan documents were signed by you, primary borrower **** ******* (****) and
  secondary borrower, ******* ********* (*******), on December 6, 2021. The DocuSign Certificate confirms
  the loan documents were sent, viewed, and signed via the email address (*********************************)
  provided during the loan application process. Upon completion, a copy of the signed loan documents is
  automatically sent to the email address used to sign via DocuSign.

  As part of the loan process, GoodLeap performs Welcome Calls to confirm the solar system has been
  installed and answer any questions the borrower may have. A review of the Welcome Call completed
  between you and one of our representatives, **** *****, on June 02, 2022, validates you were aware of
  the loan and confirmed the solar system was installed. During the conversation, you verbally
  acknowledged the co-borrower ******* and confirmed the email address ************************* You
  expressed to the representative you were not aware of the Re-Amortization feature of the loan, however,
  that was addressed by the representative, and you acknowledged the terms of the loan.

  Your concerns were escalated to a Specialized team for a review. After a comprehensive investigation was completed, and with all the information available, GoodLeap was unable

  to substantiate the claims raised in this complaint. If you have additional information and documents to
  provide for further review, you may send it directly to ********************************************* and it will be
  forwarded to the appropriate department.

• Initial Complaint

  Date:05/19/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Basically as soon as I signed for this loan January 2025 for a new **** system they started interest right away on the amount. Saying first payment would start March 2025. Nothing said about interest accruing from date of loan. Ive tried to talk with the company and they said it was on the paperwork. **** Im doing this while at the rental unit that needs the **** system only on my phone. Hmmm. Cannot read much on a phone. Never was a bill sent to me, they reached out and wanted to set up payment plan through my bank. I did that with them thought how nice this will make it easier to pay. Had an extremely hard time getting onto their site to find my information but did this past week and noticed that my bill is not going down one ***** during my payments. Instead it keeps rising in the amount of the payments I have made. I feel robbed and I feel that they are crooks. I would have gone to the bank for a loan instead but the **** company suggested this company for this. I feel that GoodLeap is a fraudulent company for if payments kept going the way they were I would never have this paid off. It would exceed the amount I was able to get from them. How is that helping customers.

  

  Business Response

  Date: 06/09/2025

  Dear **** Marie ************************************* is in receipt of the complaint filed with the Better Business Bureau (BBB) on May 19, 2025,
  concerning the purchase Heating Ventilation and Air Conditioning System (HVAC) from Call *********
  (formerly ************). In summary, you expressed dissatisfaction with the interest accruals and
  payment allocations on your loan.
  GoodLeaps loan agreement was signed by you on January 20, 2025. The DocuSign Certificate confirms
  the loan documents were sent, viewed and signed via the email address (***********************************).
  provided during the loan application process which matches the email address on the complaint form
  received. Upon completion, a copy of the signed loan documents is automatically sent to the email
  address used to sign via DocuSign. The loan terms are clearly reflected in the loan agreement, including
  the Payment Schedule, interest rate/APR, and payment application. Additional information is available on
  page three (3) or in the Welcome Package: Welcome Letter, Loan Closing Certificate, and Truth in Lending
  Disclosure Statement, sent on January 28, 2025, see attached.
  As a reminder, your loan is a Daily Simple Interest loan. For Daily Simple Interest loans, interest accrues
  daily, the date the loan funded January 20, 2025. By the first payment date March 27, 2025, there were
  approximately sixty (60) days worth of outstanding interest. Monthly scheduled payments are first
  applied to outstanding interest and then to the principal payment. Once the outstanding interest accrued
  from the loan start date has been satisfied, the portion of the payments applied to the principal balance
  will increase.
  If the monthly payment has been satisfied, additional payments will be first applied to outstanding
  interest since the last payment was received. If no interest has accrued, then the remainder will be
  applied to the principal balance. When an additional payment is received within twenty (20) days of the
  due date, the amount will be applied first to the principal payment due, any remainder will be applied to
  the interest accrued since the last payment, then to the principal balance.
  According to our records, GoodLeap has received a total of four (4) payments; March 27, 2025, for
  $178.60, April 27, 2025, for $178.60, May 18, 2025, for $6500.00 and May 20, 2025, for $7000.00. To
  date the principal balance is $2,230.04 with a per diem of $0.69.

  We value your feedback and appreciate you brining these concerns to our attention and hope this
  addresses your concerns regarding your loan and loan payments. According to our records, you were
  properly informed of the loan type. If you have additional questions relating to your loan, you can reach
  our ****************** at ************** or via email at ************************************************* .

  
  Sincerely,
  ******* *.
  Compliance Escalations Specialist
  ***********************************************************************

• Initial Complaint

  Date:05/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made payments every month for over 3 years and I owe more money now than I did when I got the loan. They call and harass my minor children and myself daily. Ive never received the tax credit that was promised.

  

  Business Response

  Date: 06/04/2025

  GoodLeap is in receipt of the complaint filed on May 17, 2025, with the Better Business Bureau (BBB) concerning your home improvement loan with GoodLeap. In summary, you expressed dissatisfaction with the interest that has accrued on your loan, as well as not receiving the tax credit.
  We appreciate you bringing your feedback to our attention and hope this response elucidates any concerns relating to your loan and our collection process.
  GoodLeaps loan agreement was signed by you on March 11, 2022. The loan terms are clearly reflected in the agreement. Additional information is also available in the Welcome Package: Welcome Letter, Closing Certificate, and Truth in Lending Disclosure, originally sent on June 22, 2022. See attachments. Page one (1) of your loan agreement clearly states Interest on your loan begins to accrue on the loan start date.
  To clarify, your loan product type is a Daily Simple Interest loan. For Daily Simple Interest loans, interest accrues daily, on the day the loan funds. By the first payment date of August 21, 2022, there was approximately sixty (60) days worth of outstanding interest accrued from the loan start date: June 21, 2022.Monthly scheduled payments are first applied to outstanding interest and then to the principal payment. Once the outstanding interest accrued from the loan start date has been satisfied, the portion of the payments applied to the principal balance will increase. Page six (6) of the loan agreement states to the extent permitted by applicable law, all payments or prepayments will be applied first to accrued interest, then to unpaid principal in the inverse order of maturity (last to first), and then to fees or costs payable to us under this Agreement.
  The tax credit is a federal tax credit borrowers apply for when filing their income tax returns.Please reference page five (5) of the loan agreement, which states you may be eligible for a federal solar investment tax credit. You acknowledge that eligibility for this tax credit is not guaranteed. Borrowers may use the tax credit to pay down the principal balance. However, it is not a requirement for the loan. GoodLeap is unable to determine if or an amount for which borrowers may be eligible to receive. As reflected in the agreement, GoodLeap recommends borrowers speak with a tax advisor regarding their individual tax situations.
  Be advised,Goodleap does not offer a ***** period; monthly payments not received by the due date are considered outstanding. The collection process begins the same day if an ACH payment is not pending processing for the account. Payment Reminder Calls will continue until a representative is able to confirm with a borrower when they can bring the account current. These communications serve as payment reminders to avoid negative reporting to the ************************* (****).
  To date, your account is over forty (40) days past due with an outstanding balance of $570.08. To bring the account current, our ****************** can be reached at ************** or via email at *******************************************

• Initial Complaint

  Date:05/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** Enudi ******************************************* Experian TO WHOM IT MAY CONCERN FAKE COMPANIES: 1ST LIGHT ENERGY AND GOOD LEAP FINANCIALS A company known as 1st ************ canvased and sold me solar panels/inverter in 2018. I innocently purchased solar energy through them without making any findings. The total cost of the deal was $15,114.49, with a monthly payment of $154.77. Since April 2018, when I started this contract with the company, I have never reneged in making my monthly payments. In mid-2023, which is five years later, the inverter stopped working - I called and complained to 1st ************, but they never visited me to fix it. I keep paying my monthly subscription of $154.77. In December 2024 which is over a year after my first complaint, I reached out to 1st light Energy once again regarding the broken equipment they supplied me (Inverter) waiting for them to come fix it, but they never showed up. Meanwhile, I keep paying very high electricity bill from Con ******* while honoring my monthly payments to 1st ************ assigned financiers Good Leap. I reminded the company why I bought into their solar deal and which is to lower my energy cost, but instead, I ended up paying very high energy bill while also paying for solar installation that is not working. Their response was asking me to go fix it myself and they went underground not answering my calls nor replying to my various email. I became apprehensive and decided to do a search about the companys knowledge to Better Business Bureau only to discover that 1st ************ is a fake company. It was then that I decided to remove my accounts from their ******************************** began responding to me December 2024 when I stopped paying for services not, after ignoring my complaints for over year - since ******st ************ which brought GoodLeap into this so-contract contract - Are they genuine? They disappeared Thank you ****** Enudi ********************************

  

  Business Response

  Date: 06/06/2025

  GoodLeap is in receipt of the complaint filed with the Better Business Bureau (BBB) on May 16,
  2025, concerning the purchase of a home solar system from 1st ************* By the complaint,
  you expressed dissatisfaction with the systems performance since your utility bills are still too
  high.

  Please note, GoodLeap operates separately and independently of 1st ************* GoodLeap is
  the lender for the solar system purchase; we are not the seller or the installer. However, we take
  all allegations seriously and conduct thorough investigations into the claims raised.

  Our records indicate 1st ************ installed the system on June 29, 2018. After installation, the
  system is subject to final inspections, and then the local electric utility company approves and
  grants the system permission to operate. Be advised, the system was granted permission to
  operate by your local utility company on July 27, 2018. It was our understanding; the system has
  been producing energy since obtaining permission to operate nearly seven (7) years ago.

  Contrary to the assertions made, GoodLeap did not receive notice from you until February 2025
  regarding system performance issues. During the conversations with our representatives, you
  mentioned the system had not been performing since 2023, however, GoodLeap has no record
  of this information being brought to our attention before February 2025. During these phone
  interactions, Goodleap immediately referred you to contact 1st ************, as any issues related
  to the system require 1st ************ to address them directly.

  Upon receipt of this complaint, we re-escalated your concerns to our Client Support team for
  further review. One of our Client Support Managers, ***** ***** (*****), communicated with you
  via email on May 30, 2025, and requested photos of the system's monitoring system. To date,
  we have not received the requested photos. This information is necessary to best determine what
  assistance options may be available to you.

  Please note, 1st ************ is no longer in business. GoodLeap understands there may be
  complications for 1st ************ borrowers whose system may require servicing or
  maintenance. As such, ***** has engaged with our ********************************* team to
  further review our concerns.

  ***** will be monitoring the situation closely and will continue to be in contact with you regarding
  next steps. For further assistance, you may contact ***** at ************** or via email at
  ***********************************************************. 

  Sincerely,

  Customer Answer

  Date: 06/12/2025

  I am rejecting this response because:  Due to the following reasons -

  1. You could see from screenshot  tyl 2 where I suggested to ***** ***** of GoodLeap to keep our communication through email because I prefer emailing, but their response to you stated that we have been talking through phone. I would be delighted for them to provide the voice recording of our conversations through phone. Their assertion is totally false.

  2. Screenshot Tyl.jpg. - Was a screenshot of the inverter I sent to same ***** ***** of GoodLeap through a phone number he provided in my email. Tel no. ********** on May 30th 2025

  3. Capture tyl.PNG - showed ***** ***** of GoodLeap acknowledging receipt of the inverter I sent to him through phone and email respectively. But their response to your organization states that I never sent a screenshot of the inverter as requested - another falsehood from GoodLeap.

  4. I have asked them to provide proof that I owed them this debt and stop sending negative messages of missed payments to my credit bureaus - until there is any help (if any) from them, but they have continued. Messages of pay your debt keep popping up on my phone and email on daily basis till this day.

   

   

   

   

   

  
  

  

  Business Response

  Date: 06/20/2025

  Dear ****** Enudi,

  
  Thank you for brining your concerns back to our attention.The current complaint is an extension of the previous complaint and brings forth no new information. Accordingly, GoodLeap reiterates and incorporates its prior responses herein.
  

  We have attached a copy of the loan agreement signed by you.Please note, four (4) of the loan agreement states as required by law, you are hereby notified that a negative report reflecting on your credit record may be submitted to a credit reporting agency if you fail to fulfill the terms of this Agreement."

  
  The Client Support Manager, ***** ***** (*****), has been communicating with you regarding the recent updates. If you have additional questions,you may contact ***** via email at ***********************************************************.

  
  Thank you,

  
  

  Customer Answer

  Date: 06/20/2025

  I am rejecting this response because: I never signed any loan agreement with GoodLeap, and they did not address my previous concern/falsehood.