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Complaint Details
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Initial Complaint
05/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Automotive service of Roseville,they said they rebuilt my transmission in my car , but my car problems still there it is worse ,when I bring my car to then a was no having this problems but no is worse,I bring my car back after to be fix in they do anything,I just my car to be fix,Business response
05/30/2023
Please see attached paperwork. ****************** has only been in twice since replacement of transmission 05/13/22 and approximately 24k miles. The first visit after transmission rebuild was very inconsistent and we advised customer to return if problem returns. The second visit, the customer had driven almost ****** miles since replacement (****** mile warranty). For customer satisfaction ********************** did an inspection and had Monroe Transmission (shop that did the sublet rebuild) inspect and they reset shift points and had customer drive to relearn. Customer called back in to schedule an appointment to re-inspect and the customer did not show up for his appointment 05/22/2023. Customer is aware his transmission work is out of warranty and that we were attempting to inspect his vehicle and find resolution at no charge to him for customer satisfaction. The fact that his repairs are out of warranty as stated on his invoice should be reason enough to dismiss this complaint but even still Automotive Service of Roseville has gone above and beyond to help our customer and to attempt to resolve his issues. The transmission is still shifting and customer is complaining of a "clunk" while shifting (more from park), when the transmission was rebuilt it had completely lost reverse gear and was physically grinding between gears, customer states it is "worse" now but the issues are not the same as the original complaint and definitely not as severe. We have attempted to resolve this matter with ****************** and he did not return for his inspection - The repair to the transmission is outside of the warranty period, we offered to inspect and diagnose at no charge but the customer did not return for his appointment to inspect on 05/22/2023. We have already gone above and beyond and his vehicle is still currently running with the transmission rebuild (from 05/13/22), the customer does not seem to want to resolve this matter and has been informed that the transmission repair is outside of it's warranty period and may need additional repairs (not the same issues as original issue and no "Check engine light" as there was in the original diagnostics prior to transmission repair).
Please feel free to reach out for additional information or questions.
Thank you,
*******************
************
*********************
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Contact Information
1080 Douglas Blvd
Roseville, CA 95678-2714
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.