We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Parts

Premium Auto Parts Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Parts.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction date: 04Feb2025. Contacted this company via internet website. Talked to a ******* ***** *************. He asked for pictures of the auto damage so that the right part can be shipped. He then state after getting the pictures because of 10(ten) orders before mine, it maybe 10days before I see a delivery, I would get an email when it is on its way. he sent and invoice to ****** to be paid of which it was done with a Ccard. 2(two) weeks go by no status, I called again, talked to him again and was told (25)orders were outstanding, asked for an approximate delivery date, he provided none. Today is 05March2025, no answer to the phone, website contact us address don't work. I made a complaint to ****** for investigation. Premium Auto Parts is a SCAM site for auto parts. I have been duped out of $475.00, grand Larceny...

  • Initial Complaint

    Date:02/13/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered car parts and never received them. They kept telling me a different story of where the parts are and now they say I never paid for them but on my credit card shows that I did paid for them. Called them with the phone number that was on the website and ordered the parts is no longer available. So I believe that they are now a fraud company.

  • Initial Complaint

    Date:02/12/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on the phone with a representative named **** onWednesday, February 5, 2025 for two OEM headlights for a **** F-150. He texted me a visual confirmation of what I was looking for and said they had the item in stock and I would receive no later than Monday, February 10, 2025. I never received a receipt nor any tracking information. I called twice on Monday to locate the tracking information (I was charged $300 on February 5 to my ***** and was told each time someone would call me back from the shipping department. The second time I called, I explained that I had been told that already several hours ago and that I could hold while they located the information or I could call that number directly. I was told the shipping department did not have a phone number that I could call. I told him I would call all day until I received an update on my purchase. After ten minutes (the promised call back time) I called the main number again *************) and received a message on my phone that my number had been blocked. I tried calling the number that texted the visual confirmation and received the same message. I had my husband call from his phone and when we spoke with the representative he said to my husband the shipping department would call back in ten minutes. When we replied we would hold he got belligerent and told us to cancel the order with our credit card.

  • Initial Complaint

    Date:11/26/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 12th 2024 I went online searching for a running board for a 2014 Ram Dodge pickup truck. I came up on the business called premium Auto parts which they showed me a photo of the running board that fit my truck. The price for the part was $185. I spoke with a sale person by the name of **** and his number was ************. After making the purchase he's indicated that the part will be delivered within 5-7 days. I called back to confirm to make sure the number was still the same. He picked the phone back up and talked to me and say it again. The part will be there at 5:00 to 7 business days. The address that was given to me of the invoice was $17.09 coffin ****************************** zip code 82 -801. Now the other address was given was ************************************************* and the email address was given premium Auto parts USA at proton. As of this day I have not received the part. I didn't call the number back. It's no longer in the service and when I call on another phone they will pick up and when I inquire about the part they will hang up the phone

  • Initial Complaint

    Date:03/25/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Transmission on my 2014 Jeep Cherokee had issues, so I went online an encountered Premium Auto Parts Store.com, I read the reviews and trusted this business, so I ordered used transmission an they sent wrong one an it was for an All-wheel drive, so i called them an they sent out transmission for a 2015 jeep, in the meanwhile the mechanic is replacing the different parts and ends up charging me $4000, I took the jeep to dealership and they say its for 2015 jeep not for 2014, so i finally buy another transmission for my jeep costing me $1400, My car is working now after all the money spent an my wife losing her job, Premium Auto Parts. com has not pick up the wrong transmissions and has not refunded the money owed

  • Initial Complaint

    Date:01/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/21/23 I purchase a 2.4L engine for a 2017 Buick Verango Engine with ***** miles on it. There is a warranty still on it. The engine stop working for a lack of oil. They was no oil leak. My mechanic said it has to do with a problem with the internal working of the engine. I call Premium to let them know about the problem. The person I talked to **** told me to sent him a diagnosis by my mechanic. Got a email from them letting me know that they haved received it. Suppose to get back with me after going over it with their diagnostic team.That has been over a month ago. When i call to findout are they going to honor their warranty i get told they will call me back. I was even told dont call them anymore cause they are still working on it, When they figure it out someone will call me. So that what im dealing with.Keep getting the run around. Just want a remedy to the problem. The warranty is for 1yr.

Premium Auto Parts Store is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.