Business ProfileforSunSystem Technology

Leaving a review here and **************** as well. If you need any service or are redirected by a solar company to this company or **************** (their new name), request a different service provider. This company has the absolute worst customer service I have ever dealt with and will not follow up with their customers to get repairs done, even after you pay them to get it scheduled (you have to pay for them to schedule the work). They are quick to send the payment link, but not quick at anything after that. First it took forever for us to get a new modem. I was a little more understanding due to the supply chain issues that were supposedly ongoing. Then, when they finally installed the new modem into our inverter, which had been down for 9 months and was supposedly working but was not (we were lied to about that as well), everything broke within 30 minutes of the tech leaving. It was determined we needed a new inverter. That took several weeks of us calling, texting and emailing for a status update. The inverter was finally delivered to our house, and again we were reaching out to schedule a visit. Finally out of the blue a tech showed up to install the inverter. We just happened to be home at that time, or else we would have missed him. Once that inverter was installed, we were supposedly good to go. Nope, that tech was apparently confused about our solar system working because it was not. It was then determined we needed another modem. Today, we were scheduled to have the modem installed between **** today. After 3PM we called and they had to call us back. Then about 30 minutes later we got a text message saying our appointment was cancelled due to the tech running out of time. I have never in my life even thought of writing a BBB review, but here I am. There is probably a reason they are not BBB accredited.