ComplaintsforJW, Inc.
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Complaint Details
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Initial Complaint
11/01/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was contacted by one of the rep from this company about a making a payment on old bill. I have never of the company until 10/28. During that the rep spoke about my credit. Which I didn’t give permission for them to pull. I later found out on experian that they did a hard inquiry. I don’t appreciate this at all and I want it removed.Business response
11/08/2021
November 8, 2021This is email is in respond to the complaint against JW & JW Inc. According to the notes Ms. ***** signed a contract with our client that she understoodthat if her account when into default her account would be sent to collections, Our client had been trying to reach Ms ***** since 2019.. Ms *****account was put in default by our client in September 2021. We made an inquire on Ms ***** credit report to start the collection process. Our client has theright to pursue the collection process to recover the past do balance. This is the reason why JW & JW made an inquire on Ms ***** credit report becauseshe is in default with our client.The Compliance Department at JW & JW IncCustomer response
11/09/2021
I am rejecting this response because: I was not contacted by their client since 2018. There client has not truthful with them. I was contact by this company under false information from their client.
Business response
11/11/2021
The fact is Ms ***** has not made a payment since 10-02-2018 our client has the legal right to start the collection process. Ms ***** left school in 2019 she was aware she had a balance that was due.upon leaving school. Ms ***** has been given every opportunity to resolve this matter before it was send to collection. Our client has the legal right to send any account that is in default to collections.The Compliance Department at JW & JW Inc
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.